Fix & Optimize

Coming June 1?https://www.theverge.com/2022/5/4/23056149/sonos-voice-assistant-features-release-date?“Hey Sonos” will be the wake word for Sonos Voice Control, and the company’s internal tests show it to be quicker than competing assistant services at core music tasks.I would love to see the ability to play songs from my personal music library using Sonos Voice.

Hi all!After reading about 14.6 update issue, it’s now my time to get affected by it.Sub on/off toggle is inverted.Any way of solving this, aside having the toggle OFF when I want the sub on?

Hi how can I change my username for the community forum?

So having stopped UK listeners accessing radio stations from abroad, the ongoing legal wrangle for TuneIn now means it’s dropping access to internet radio stations. I don’t know the extent of the takedowns but at least 2 stations I listen too regularly are now not available.While I know there are workarounds my biggest concern is that these don’t work via Google Assistant because TuneIn is the default service. So with the loss of non-UK radio stations, plus the new takedowns of internet streams and the on-going absence of BBC radio services, TuneIn is becoming unfit for purpose in the UK on Sonos with Google as the voice assistant.Is there a solution in the pipeline that would allow UK listeners to access other radio stream providers with Google, or to allow people to set a default other than TuneIn? The current situation means that there’s an increasing number of services that are just unavailable via voice control.  

We bought the FIVE + Pro-Ject T1 SB package, but the packaging on the turntable was poor. Didn’t realise it came from a separate company. Counter balance was loose and damaged the arm. Have sent back for refund as couldn’t get an exchange - to Poland!! Shame no UK return address. Anyone had similar issues? Am I safe to buy another one? ...in contrast, the packaging on the FIVE was the best I’ve ever seen!! 😄

System ->   TV: Sony 65XH9505;   HDMI cable: WireWorld Radius (connected to eARC from TV).Since the beginning I experience short sound losses when playing the most modern sound formats (Ex.: Dolby Digital Plus). I have factory reset the soundbar and TV. I have tried connecting and disconnecting power cables, HDMI and more tests with no result.I have noticed that the greater the amount of sound load, the more frequent the sound cuts, which seems to indicate that the data flow is too high and saturates the soundbar. With voices occurs at longer intervals than with music.Other information:If I check in Sonos App what type of audio is being decoded on Now Playing screen I display “Dolby Digital Plus 7.1” but if I go to Settings > About my System, I can see “Audio in: silence”:Any help in solving this problem would be most welcome.Thank you very much 

I have multiple podcasts saved in My Sonos from TuneIn. In recent days, I find I am unable to begin those podcasts on my Sonos speakers from an iOS device (iPhone or iPad). I CAN begin them from my Mac, however. Also, if I begin a podcast from the Mac, I am able to add one of the podcasts from My Sonos to the queue using an iOS device and those play fine in turn. Music streams from my Mac well with an occasional dropout.My Mac and iOS devices are up-to-date with their soft/firmware. My Sonos speakers (three OneSLs and four Play:1s) are also up to date. (However, I suspect the problems appeared after the latest Sonos updates.) It doesn’t matter whether I connect my speakers directly to my Wi-Fi or use SonosNet, the problem is identical.This setup has worked well for me for three years.I have talked with the kind people at Sonos on the phone, but to no avail. Your suggestions are most welcome.

Since last app (Android) update April 12, just discovered my Music Library has not been updated since April 12. Manually scanned and still nothing since the update. Figured I would reinstall the app, now nothing on the music library Folder name shows up but nothing in the folder. All music is visible in Windows Media selection but that is still unusable due to the order of titles. Any ideas?

Hi AllI've been having some issues with my Sonos network. By manually selecting my WiFi channel (1,6 or 11), I can get the system working perfectly. However, after a while of working fine, one or more of the speakers will disappear from the app and can't be found. By manually changing my WiFi channel again to a different channel, the system reappears in full (without the need to do any reboots, reinstalls etc.). It's frustrating as I can't find a permanent fix. Any help gratefully received!Thank you.    

Folks,Third attempt to “re-discover” a missing room. It happens to be my “tv room” that worked beautifully for years. My 75” QLED is connected to my SONOS playbar … my playbar is paired to my Gen 1 SUB that is paired to both surround Gen 2 Play 5’s. I talked to 3 different Sonos Customer Care folks on 3 different occasions and they suggested 3 different “work around” fixes. None of them worked. This most recent one - probably the most frustrating one ended the call by instructing me to call my router provider to ask them to remove all “access points”. Are you kidding me.? I then have to call Sonos back to then readdress the problem… more system diagnostics. It’s been 3 weeks now that due to a Sonos Update that has rendered my System… Expensive system as well - USELESS. If there are SONOS folks reading this… this most recent case number is 03897942 that once again… for the third time was unable to resolve the issue. ANd quite frankly speaking to 3 different people providing me with 3 di

My Sonos just stopped working.  I can’t control the sound on the tv with the TV remote anymore or control the sonos from my app.  The system was installed in late 2017.  I have 3 sonos boxes and 1 has a solid green light, the other 2 are solid white.   what do I need to do? 

Hello ,  I recently added the sonos arc to my TV setup. Below is how I have it hooked up Xbox Series X to LG C1 HDMI 3 Sonos Arc to LG C1 HDMI 2 (e-arc)  The Sonos Arc seems to detect the right Audio Codecs for Apps that Run Native on WebOS. For e.g. If I play something that is Dolby Atmos on Netflix & I check the Audio-In information on the Sonos S2 App, It tells me it is Dolby Atmos (DD+). Similarly if I Play 5.1 it tell me that it is Dolby Digital 5.1, Or if I play the local news channel, it tells me that the Audio In is Stereo PCM 2.0 I then tried to switch to Xbox and configure it to work correctly. This is what I did Settings > General > Volume & Audio Output > Speaker Audio > Dolby Atmos for Home Theater (HDMI) Then go to Advance > Audio options > Allow pass-through. I then tried to launch games that were Atmos supported (Halo Infinite / Gears 5) I can see the app display the correct codec for Audio In But when I launched a game that was not supported b

Hi all, Recently bought the arc and 2 Ones as surrounds. I decided to use amazon music instead of Spotify because quality is superior. Every time I try to play music through the Amazon Music app, it immediately disconnects from my sonos. I can use amazon music through Sonos app no problem and can use amazon music through voice assist. Any idea how to resolve this problem. Thanks in advance. 

So I just bought a Sonos Arc sound bar, standard setup went ok. now I’m try to and device to my media room and get my devices to play sound through it and none will. So I’m running a 4in/2out matrix, all input devices are HDMI 2.1 to the matrix. 1 Out is to a UUO projector and 2nd out to Arcana fury to Arc sound-bar with HDMI e-Arc cables. Now while doing TV setup in app I get CEC not connected error. Tried to go direct with XBOX X/S to Arcana to Arc as well no luck. Anyone know if I can fix this or do I HAVE to go to tv first?

TV is eARC compatible. Samsung QN95A If i set my TV to PCM  I -get  2-channel  stereo sound only. If i set it to Through-Put, Audio is out of tune, about half an octave lower than what it’s supposed to sound like and the surround SL speakers are extremely choppy. Dolby Atmos content and 5.1 content works fine on Netflix  but I can’t get it to work with my Nintendo Switch.  Switch outputs  LPCM 5.1.  Isn’t that supposed to work fine with the Sonos system? I would love to hear from any Sonos and Switch owners that use these products in combination with 5.1 working surround. 

Set up:LG C1 OLED using eARC and Pass Through Sonos Beam (Gen 2) Sonos SLs (set up as surrounds) Apple TV 4K 2021 (sound output Auto, Atmos ON) Xbox Series X (using Dolby Atmos for Home Theater)TL;DR - If you have both the Xbox Series X w/ Atmos enabled turned ON and the Apple TV 4K w/Atmos also turned ON (both on separate HDMI inputs), when you try to watch Apple TV content that comes in with Multichannel PCM 7.1 (e.g. Bob’s Burgers on Hulu), there is no sound output from the apple tv when playing the actual content. Interestingly, the navigational audio from apple tv (boop, boop, boop) works when navigating the menus (e.g. browsing Hulu), but as soon as you try to play content (e.g. start an episode of Bob’s Burgers) it will have no sound output 100% of the time.To make it even weirder, while pausing Bob’s Burgers, if you unplug the HDMI cable from apple tv multiple times you can on occasion get audio to work altho the audio channels are then incorrect - the vocals come thru the rear

Hello, my Sonos system worked well with Google Assistant for years. I use roam and beam for voice control. All my Sonos products are shown in Google Home, while lately when I ask Google Assistant to play music on any named Sonos player, it just replies "the mode is not available". I have tried restart wifi router, reset Sonos system, re-connect Google assistant, nothing works. Any help is very much welcomed. 

Hello. I believe this problem has been happening for a while, but after moving to a new place, it seems to be happening much more often, constantly. My Playbar and Play:1 speakers are all connected via wifi to my home network, which uses eero mesh.My diagnostic confirmation number is 1020397049.Thanks in advance for any help you can provide!

Hey there!I have a Sonos Sub Gen 3 (dates from 18/09) that doesn't works anymore.I already unplugged it, try another socket, but nothing changes. I shows no light, no sign of life.Does Sonos have some repair center in USA or another solution to make my 5.1 system complete again?Thanks! 

I spend about an hour every time I want to use my system consisting of two speakers and a subwoofer. Still I end up using my little Bose portable speaker to entertain my guests.Either “no system found” or “system not configured” or only one speaker works at all - or everything drops again after 5 minutes. I went to the dealer who told me that he “never heard of any issues” and it would be related to my WiFi. I got a 300Mbps network with an expensive Netgear router. My alarm, intercom, TV, and all other systems I use work perfectly but not that crap system of Sonos. I regret I spent so much money on this system. At least I’m a good laugh for my guests when I tell them how much I paid for this.

I have two sonos one speakers grouped together, one downstairs and one upstairs.The one downstairs was dropping out every now & again which was really starting to get on my nerves. I put up with it for a while but eventually enough was enough. I thought you spend all this money for a high end system & it don't work as it should.Luckily my bro in-law is a I.T technology installer & when he visited I asked him to dive deep, alot deeper than i ever dare to go in my settings & set up.He did find that something was not quite right when he ran some tests.We tried a few different things, settings within my wifi router which didn't really make a huge difference. Also resetting the speakers from scratch.Long story short through trial & error we found that the energy smart meter box that tells you what gas & electric your consuming was the culprit. (Too close maybe)We unplugged it & powered the unit off, hey presto the speaker is now stable & working perfectly.My

My sound keeps going in and out on my Samsung tv. I turned any net off on the tv and the internal sound works fine. If I turn any net back on. The situation is the same… sound going in and out. I have unplugged everything multiple times and still not fixed. Please help!

Bonjour!Je possède 6 sonos One, un sonos Arc et un sub. J’ai des gros problèmes de synchronisation et de déconnexion. En gros si j’utilise 2/3 enceintes ça va plus ou moins mais des que je les l’ensemble de mon installation ça part dans tout les sens les enceintes marchent de façon aléatoires. J’ai acheter sonos boost pensant que c’était le wifi mais ça change rien..  Pouvez vous m’éclairer? Merci d’avance, Tobias  

I had my Sonos Five and loved it for years using line-in. Today I decided to connect it to wifi and I installed the latest update. Now, crossfade on Spotify is no longer available, and when closing my Spotify app the music keeps playing.Why would you do this Sonos? What is the reason? 

Hi All,Really could do with your help, have given up multiple times, but want to give it one last try before i ditch the Beam (1st gen).I’ve got an Optoma P2 Projector, which has HDMI and Optical Output. The P2 support Dolby Digital 2.0 (HDMI ARC and Optical Output support Dolby Digital and Dolby Digital Plus pass through).We stream from the Google Chromecast to the P2 projector, but have never (for 2 years) been able to get audio to the Sonos Beam and have had to settle for the projector speakers.I’ve tried an audio extractor (Input = Chrome Cast HDMI, Output = HDMI video to P2 and Optical to Beam via the supplied HDMI to Optical cable) but haven’t had any luck.Have also tried routing the audio from the P2 project direct into the Beam, I’ve noticed the optical output on both the extractor and the P2 have the red light, but am perplexed why I am not getting any sound.Is there something within the Projector, the Speakers or Chromecast I’ve missed?