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nso
Contributor I
May 1, 2022 1:17 PM UTC

help!

My Sonos just stopped working.  I can’t control the sound on the tv with the TV remote anymore or control the sonos from my app.  The system was installed in late 2017.  I have 3 sonos boxes and 1 has a solid green light, the other 2 are solid white.  
 

what do I need to do?

 

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3 replies

nik9669a
Senior Virtuoso
May 1, 2022 4:27 PM UTC

What “boxes” do you have? There should be labels on each of the speakers. Which one has the green light? 

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ratty
ratty
May 1, 2022 4:57 PM UTC

A solid green LED means it’s muted.

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ATD
Contributor I
May 2, 2022 1:16 AM UTC

See our video here for future troubleshooting. The MUTE issue as well as many other fixes are detailed. 

 

 

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