Fix & Optimize

New home addition completed. I have a mounted TV, connected to a Sonos Amp behind it (in the wall) and it’s connected to 2 in-ceiling NON-Sonos speakers on either side of TV.I am playing music through the speakers and at other times TV through speakers. It’s a large room though, and if I want to have MUSIC extend to opposite side of room without cranking volume, I assume I can add other Sonos speakers (Era 100) to opposite side of room. Can I use same speakers in a surround-sound setup for when watching TV?  Will they function as surround sound even though front speakers are not Sonos (but are connected to Amp)? Can I use Truplay to set up?  thank you.

My Sonos set up (Arc, Sub, several One speakers) always appear as temporary audio output - see Family Room. How can I make them default? I have to update this setting every single time I turn my TV on :(My Apple TV is HD 4th Generation, if that matters.Thank you!   

When will the ability to downgrade software be restored to the S1 app?  I just purchased a Move speaker because it was supposed to be compatible with the S1 app and my older Sonos speakers, but in order to make it compatible, it needs a software downgrade.  The latest version of S1 removed this feature.  When will the app be updated to have that feature restored?  Thank you.

Hi I will arrive tomorrow the sub Mini. I have Beam 2 and a pair of Era 100 setting as sorround.once I connect the mini sub do I have to redo the trueplay or can I leave the one I did 5 days ago when I activated the Era 100?Thanks. Andrea

Hi, can the sonos amp connect to Sonos ERA 100 and Sonos Sub and in this way be the “interface” between my tv and the mentioned speakers?The background for my question is that I plan to connect a AMP to my tv via eARC HDMI and use two ERA 100 as front speakers plus connect a sub. The speakers should all connect wireless to the amp. Is the described setup feasible? best regards 

I have 2 speakers on a Sonos amp. Can I pair the amp with a Sonos 1? Also, can I pair a Sonos Move to them as well? 

Hi, I am unable to connect Beam gen 2 to my lg tv HDMI ARC (TV model OLED65CS3VA ). The error message is ARC Mode not connected.I unpluged the TV and Beam from power for a couple of minutes, pluged them both back and again did the TV Setup on the sonos app bul still the same error.Thanks 

Hi Alli have successfully replace my battery on my Roam.  The glued on end caps don’t seem to be as tight after reassembly.  Any recommendations on replacement adhesives to make the end caps tight to the chassis again? Thanks

Buenas tardes. Es normal que la Sonos Arc, al rato de ver una película, se desconecte de la TV, y se oiga la TV por los altavoces internos? La TV es una LG (Oled 55CX6LA).La conexión de la Arc a la TV es por HDMI 2 (Arc), cable HDMI HD 8K. Moderator edit:Google Translate- Good afternoon. Is it normal that the Sonos Arc, after watching a movie, disconnects from the TV, and the TV can be heard through the internal speakers? The TV is an LG (Oled 55CX6LA).The connection of the Arc to the TV is via HDMI 2 (Arc), HDMI HD 8K cable.

Hello everyone,Since switching to the new version of the application, I no longer see my music library hosted on my Synology NAS. I know that I am on my network, since I can listen to music from the history, but impossible to navigate, no more search button (apart from the one that suggests searching through services that I don't have and don't want).Should I add sharing through a service addition (I saw a Plex service, I expected to find a Synology SMB Share service or something similar but nothing)? Thank you in advance for your answers.

Just this weekend, my sonos has stopped playing nice with amazon music. Has worked fine for 3 years and now plays for half a song and audio stops. App shows song still playing. Spent hours talking to sonos and sky and no further along. Sonos saying its router settings, sky saying I cant change the router settings on sky max hub. Sonos radio working fine, so I can't see how it's the router or network.Anyone else having issues with amazon music?

2 x Era 300, internet connection via ethernet.Symptom: constant interruption of playlists, albums and artists in AM via Sonos.Solution that worked for me: changing the DNS server address from the address of the internet provider (Vectra Poland) to the DNS address 0.0.0.0 in the router.My problems with AM are finally over and I can enjoy Dolby Atmos sound after 2 months of playing with the internet connection, Sonos app, internet provider, etc.Maybe this solution will be helpful to someone.

I read the whole thing: charge ithold the button on the back for 12-15 seconds This doesn’t work.  When I am charging it, the orange light is indicated on the front of the speaker

Trying to change name of era 100 speaker after moving 

Running Sonos App (80.06.04 - installed 02/08/24) on Samsung Android connected to Sonos Roam SL. BBC Sounds showing as a Source but no output when selected. BUT if I open the BBC App and select a source, the Roam will play the selected channel! So BBC is authorised on phone, also on Sonos App. Something in between is not working? Having selected a station in BBC App, I see the Sonos app is correctly displaying the station that has is being broadcast and can then stop and start it from the Sonos app. (YT Music works fine directly from Sonos App).

Hi All  After much frustration with the ‘buggy’ SONOS software on my iPad, I eventually got the Ace & Arc functionality working. While playing Dolby Atmos music tracks from Apple Music or Tidal, the max volume is too low to be useful. Movie soundtracks are louder but I would also like to be able to turn up the volume much more. When the SWAP takes place the volume on the Arc is disabled and I have turned up the volume in the SONOS app to the max so not sure if If there is anything else I can do to increase it

I am trying to connect a 2024 Samsung 65” DU7100 Crystal UHD 4K HDR Smart TV, model number UE65DU7100KXXU to a SONOS Playbar.The issue is the TV only has audio out via HDMI (ARC) but the SONOS Playbar only accepts sound in via an optical cable.I assume I need a converter. However there are numerous options on Amazon or similar.Can anyone recommend one that they use in same circumstances and definitely works ?Thanks in anticipation.

I’m considering buying the wireless charger base for a Roam 2, but I don’t want a 4’ cable connected to it. Is the cable hardwired into the base, or can I swap out the USB-C cable with a shorter one? 

After a lengthy (3 hour) wait/conversation with Sonos support, I had to factory reset all my old Play:1 speakers and download the new app, following a WiFi upgrade. I reset all my alarms within the app but then the alarms went off 4 hours early. It’s the middle of the night and I don’t know why the alarms are going off. I checked the app and everything looks fine. Any ideas? I can’t wake up at 2 am every day. 

My music library is stored in my PC running Windows 10. Prior to the app upgrade I could access it via my Sonos system. After the upgrade it stopped working but it seems it is now possible to connect a local library again.  When I try to add music library in the Sonos app on the PC it tells me it cannot connect. I have followed the instructions around setting up a local account and sharing the folder with this account but I'm struggling to get the PC to 'see' all the available user accounts when setting up the share? Any ideas?

I have always had the alarm set to play the radio but since i updated the app the alarm will only play the chime alarm even as i have set it to play the radio and it wont play anything else than the chime

I have 3 era 300 grouped, all is fine until one degroup itself after some days, I dont know why. Is there any way with any app or alexa or any other system that I can group all them together again automaticaly? 

Hello Sonos:I was thinking of buying a Sonos Beam Gen 2 and two ES 100 to use as a home cinema. However, I have found that these have a serious problemIn order to calibrate the sound and make it sound as it should, you need to use the TruePlay setting. The problem is that I don't have access to a compatible ios device to do this and I don't know anyone who has one either.I don't know to what extent it is worth getting this system, although people say that without TruePlay it is not worth itDepending on an ios device to do it is actually quite limitingProbably the best thing would be to get some portable device that is not too expensive with a microphone to be able to use it and thus calibrate the home cinemaI don't know what people here think, but I personally don't dare spend what the equipment is worth and then not be able to get the most out of it.It is something that should be fixed in the futureWhat do you people here think?Is the Sonos Beam worth it with the rear speakers without

I updated my app and lost connection with my speakers. I have 3 p1. After many hours I was able to connect 2 speakers. One is on Ethernet and the other is WiFi. No matter what I do I can not get the 3rd to connect! Any ideas? I’m not tech savvy but willing to try

TV Amp black shows SPDIF in ipad iphone latest app update.I think it should show HDMI and not SPDIF i dont think the newblack amp has this input?