Ace & Arc Swap - Volume Way Too Low

I have reached out to SONOS Higher Ups about this and they said they will be addressing the low volume issue regarding TV Audio Swap in a software update on June 4th before official release.

I too was very underwhelmed by the audio volume output when connected to the ARC soundbar. 

Bluetooth Audio is nice and loud and sounds amazing IMO.

Hopefully they do address this as it is a main feature they have marketed on.

How do you like them so far?

They are the best pair of Bluetooth headphones I have ever heard. The design is nice and sleek, not bulky like the AirPods Max, They are lighter than them also. But the fit and finish and sound quality are top notch. The Bose QC Ultra are no where near the quality of the ACE also

Thanks for letting us know and looking forward to that update because it's pretty handy switching to the Ace when everyone goes off to sleep. 

I have the Focal Bathys which is a higher quality and more balanced than the Ace which is slightly U shaped. I agree that the design and comfort is top notch but I returned my pair and will consider the next Sonos headphone once it offers WiFi integration to the Sonos ecosystem . 

Enjoy the Ace and the upgrade .

I am having the same Low-Volume Issue with my ACE & ARC even updating to the newest Version from June 4th.

I have to check later to see if it has any effect for me

will update.

Make sure you call Sonos and report it 

Hi All,

I’ve been playing with the Sonos Ace and Arc audio swap extensively for the last 3-4 days (I work for an electronics retailer) and I was initially taken aback by the low volume with audio swap.

I completed the update on the Ace which came out today, and it appears, to me at least, that the volume is now louder but only with certain content. In my experience, since the update, audio which is Stereo such as the YouTube app on a TV is indeed now louder. I also found that true for Atmos content from internal TV apps such as Netflix. I also tested a blu ray player playing atmos via HDMI and that also appeared louder than before. However, it seems to be that with 5.1 tracks in particular, the volume is still super low. I tried this on Netflix with shows with 5.1 tracks, and most appeared as quiet as before. I tried enabling and disabling earc to feed the Sonos Arc Dolby Digital and MAT 5.1 however this made no difference. I also tried toggling the 5.1 surround option on/off on a YouTube video, and again the Ace were significantly louder with 5.1 disabled. I can only imagine there is some kind of software bug causing lower volume with certain audio streams which have some particular type of data, although I can’t be sure…. 
 

Would be grateful if anybody out there can do some testing, I really want these to use for my late night Xbox sessions however this volume issue is holding me back for now.

Thank you for that detailed explanation of everything you have found. 
I find it very disappointing also that with a product like this which it’s sole purpose is audio, that the surround sound home theatre function is broken. 
 

I will test tonight and see how it goes. 
I will update back. 
 

Please contact Sonos support and let them know what you have found. We can all talk about it here but they are the ones that can fix it. 
 

Well it’s a tricky one - I wouldn’t really describe the function as ‘broken’ (most reviews don’t mention the lower volume in audio swap at all, for example) but I would certainly say buggy. I’m sure they will update the ace and iron out the bugs - they haven’t even been released yet at the time of writing…