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JodiB
Contributor I
June 5, 2024
Answered

Alarms went off at wrong time

  • June 5, 2024
  • 9 replies
  • 570 views

After a lengthy (3 hour) wait/conversation with Sonos support, I had to factory reset all my old Play:1 speakers and download the new app, following a WiFi upgrade. I reset all my alarms within the app but then the alarms went off 4 hours early. It’s the middle of the night and I don’t know why the alarms are going off. I checked the app and everything looks fine. Any ideas? I can’t wake up at 2 am every day. 

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    Best answer by mullintpk

    I had this problem, too.

    Click the settings "gear".  Just over the list of obvious settings options is a grey and barely visible word "Manage". It does not appear to be a functional link, but it is.

    Click "Manage".

    Under the list that shows up you will see "Date and Time". Click that and select your time zone.

    All fixed!!

    9 replies

    weg
    Trending Lyricist I
    June 5, 2024

    I have exactly the same problem: alarm went off at around 5 am, 4 hours early. Wrecked my sleep. I’m in EDT time zone which is UTC minus 4, which makes me suspicious that the alarm is going off in the UTC time zone. Not happy.

    weg
    Trending Lyricist I
    June 5, 2024

    Can’t find a way to set date/time zone in the app. App documentation shows that feature (https://www.sonos.com/en-us/guides/sonosapp#to-system-settings-intro-passport) but I don’t see it in the actual app.

    andypapster
    Lyricist II
    June 6, 2024

    This has been discussed in other threads. All Sonos devices are currently on UTC and there isn’t a fix at the moment.  

    weg
    Trending Lyricist I
    June 6, 2024

    Thanks for the info, Andy. Comment to Sonos:

    I’ve been a Sonos customer for a long time but this latest experience is discouraging. I read in the Verge that Sonos says its controversial app redesign took ‘courage’. “Courage” isn’t what came to mind when my new speakers woke me up at 5 AM and wrecked a night of sleep. Testing app updates before you ship them is a basic requirement.

    jayhar
    Lyricist II
    June 11, 2024

    Going through the same problem…I thought that I had lost my mind, alarms woke me up @ 2:00 a.m. and after checking the alarm set, nothing!!!!!! All was correctly set. Oh Sonos…did you HAVE to replace the App???The old one worked, which is a lot to say when compared to the new, useless one!

    macho
    Lyricist III
    June 23, 2024

    Still having issues on my end with alarms coming on 4 hours earlier than scheduled (8pm and had to obviously turn off the 8am alarm)

     

    any update from Sonos on this “courageous” new feature on our system. 
    wake up SONOS  or are your alarms also not working properly…

    jayhar
    Lyricist II
    June 23, 2024

    I just set the alarm 4 hours (@ 10:00 a.m. )later than the intended real time (6:00 a.m.) and all’s working fine…except that I have not been able to set any of my Pandora Radio’s stations to wake me up. Maybe there’s a way and I have not found it. Still,  sad having to resort to this strategy to accommodate the alarm’s waking time in 2024! 

    Au0bhu
    Lyricist I
    June 25, 2024

    the same problem here. using play:1. seriously? sonos? it's a laughing stock

    mullintpkAnswer
    Lyricist I
    August 26, 2024

    I had this problem, too.

    Click the settings "gear".  Just over the list of obvious settings options is a grey and barely visible word "Manage". It does not appear to be a functional link, but it is.

    Click "Manage".

    Under the list that shows up you will see "Date and Time". Click that and select your time zone.

    All fixed!!

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