Fix & Optimize

So I already have play 5’s on one room beam sub and 2 ones for tv sound just brought a play 3 and 5 play 1’s from a friend Did a factory reset by holding the 2 buttons . So far so good the app finds them it takes me through the set up plays the hum and gives me a tick connected , but here’s the problem I can’t see them in the app on the system like my other Sonos products so I can’t assign them to a room I’ve tried turning them off and closed the app them turned everything back on and nothing no play 3 or the play ones ,only my original Sonos’s am I doing something wrong here ?  thanks in advance 

Hi!we are rolling out Intune in our company. we have a few test devices. On very small, but annoying problem, is that the Sonos app does not work, resp. cannot find the speaker on devices that are managed by Intune. The speaker itself is on the domain network via ethernet.I have worked with our IT provider but other than wasting time, we have not figured out what the problem is. The firewall rules for Sonos app and SonosService remain unticked in the allow app through firewall for all 3, domain, private and public.Any suggestions?thanksJonas

Amazingly enough there is no guidance on how to set-up a SONOS system in a vLAN on an enterprise grade network. (Apart from this brief statement about STP.)Currently we have the following set-up:Firewall cluster (2x Cisco Meraki MX100) Core switch VSF (2x Aruba 5406R zl2 chassis switches) Access switches (20x Aruba 2540 switches) 18x SONOS One SL in vLAN600 (untagged) 2x SONOS Play:1 in vLAN600 (untagged) We created five groups in SONOS with a couple of speakers attached to it. Using the alarm functionality the music in every group should stop and start automatically.We have RSTP implemented in the network and that works like a charm.Problem is: the SONOS system randomly stops playing (a couple of times a day).You can directly start it again via the app, but it is very annoying.We're completely in the dark:no STP events in the logs, no warnings/errors in the networking connection from ISP, no errors on the firewall etc…SonosNet is disabled on all devices, everything is wired

Hi all!I have a recently bough Harmony Elite that I use with my Sonos Home Theater System.I control the Sonos System volume directly via the Elite (I guess via Wifi as it is not using IR).It worked flawlessly for a couple of weeks, and as soon as I press the volume up or down button, volume changes were instant and with no delays.A couple of days ago I noticed the remote sometimes seems to stop work when I try to change volume, specially if I press the volume up or down repeatedly. Hub led often ligths red and takes up some time to recover.Anyone else with this issue?I’ve resetted the hub several times, and also the remote, and created again activities.It temporarily solves the issue,, but after a while, issue returns.If I use the Sonos app, none of this happens.

I found several posts related to this, but no answers how to make it work. I have a solution that I would like to share:ProblemAlexa routine will stop if Alexa is asked to say something (Good Morning phrase, flash briefing, weather, etc.). This only happens when running a routine on a SONOS (or any other non-Amazon) speaker.  SolutionAs a work around you can use and IFTTT trigger to run another routine in parallel. To stop things happening at the same time, you can add a time delay to your original routine. See examples below of how this works pragmatically. The solution is a workaround, not an ideal solution. However, I would rather have a higgldy piggldy workaround rather than the function no longer working as I want better audio than an Echo! Before:- Routine would stop after bracketed actionWorkaround:- Subroutine is run and delay is added IFTTT Subroutine:- 

Recently discovered this little snag:My mother has been recording books for our children using Voice Memos on her iPhone and emailing them to us. We’ve been playing them using AirPlay from our iPad, but wanted more flexibility so tried to a) Put them in our NAS-based SMB2 library and b) Play them from Android devices using the Sonos app (we use an iPad for FaceTime but both parents’ personal phones are Android).What we’ve found is that .m4a files produced by Voice Memos fail to play using the Sonos App, reporting “Unable to play ‘Title’ - the song is not encoded correctly.” This is true both playing from “On This Mobile Device” on Android or from the Music Library share.I’ve reproduced this with several test recordings on multiple iOS devices on iOS 15.x.Salient ffprobe output:ffprobe version 2022-06-30-git-03b2ed9a50-essentials_build-www.gyan.dev Copyright (c) 2007-2022 the FFmpeg developers built with gcc 12.1.0 (Rev2, Built by MSYS2 project) configuration: --enable-gpl --enable-ve

Cannot connect TV to sonos arc

So I bought a Ray for my spare room which I’m very pleased with. I found out something interesting today too, after having difficulty pairing the TV remote via the Sonos app. It is a TV remote which had previously failed to work with a Playbase so I wasn’t at all surprised.I read a review where the reviewer had similar issues pairing his remote, but he found out that his remote uses ‘Toggle Bit’ for its remote controls. In other words, when you hit the same button twice, the remote sends a different signal for each, alternating between two IR codes. So he worked out a work around by following the Sonos setup routine; but after every requested button press, he covered the remote’s IR sensor and hit the button again before continuing with the wizard. So essentially with say the + button, press it aimed at the Ray, then cover sensor with hand and press again, then press again aimed at the Ray, cover and press again, and finally press the last time aiming at the Ray. Repeat then for the -

I want to listen to some foreign language radio stations which are in Sonos Radio - with transliterated titles. I can not get it to recognize my voice with those radio stations. Any advice? Is there a way of creating my own labels? Thanks

From searching I’ve found this mentioned before but unfortunately there were no follow ups so forgive the repeat.I've just picked up a pair of Ikea Symfonisk bookshelf speakers for the rear surrounds and am finding them to be a great complement to my Arc and Sub for watching TV. I have been experimenting with the Music Playback setting (for non-TV listening), and its Ambient and Full options, and having tried both I am definitely leaning towards Ambient as I think I prefer the slightly more localised sound that it allows, and in contrast the Full setting just sounds a bit too much 'everywhere' for my liking.However, I've noticed an unexpected downside - the Ambient setting appears to reduce the sub output slightly for some reason. I first suspected it audibly but it became much more obvious when holding my hand over the sub's output hole where it is easy to actually feel the difference.Why would it do this? The Music Playback option description implies that it only affects the surround

So I have a Beam, stereo pair One SLs with sub, Five, and a Roam.  All in separate rooms. I have always used Airplay 2 via my Macbook using Apple music to send to my speakers.  By swiping all the buttons on most of the speakers I can control the Airplay skipping tracks.  I can also use the new Sonos Voice control to say “Hey Sonos, Skip”  I also can pause or restart the music from the buttons.  Airplay still works just fine.  Sending to all the speakers.  I can group and everything. Suddenly, I cannot control skip at all from my speakers.  When I slide over all three buttons it gives the prompt sounds as though it skips, but it does not change tracks. When I say “Hey Sonos, skip” it gives me the sound effect prompt as though it skipped, but does NOT skip.  The odd thing is that everything else works.  I can ask “What song is playing?”  And it will correctly tell me.  The album art pops up on the app and everything works to lower volume.  But I cannot skip.  It does not allow me to skip

As the title states, when a compatible speaker is muted, when using “Hey Sonos” there is no audio indication that it heard the command, but it appears to function as normal - at least in the sense that the action requested doesn’t rely on any audio feedback.Is this functioning as expected, or should the voice/responses be audible when the speaker is muted?

Hello, as with any other voice assistant, I’d really like to see a minimal response option where I don’t get a spoken answer that’s twice as long as my command, but rather just a simple “pling” sound. Personally, as much as I like Giancarlo’s voice, I need voice assistants to be as unintrusive as possible - especially with “quick” commands which are used often, like volume control or grouping. UX-wise, a “pling” conveys a positive feedback as well as - or even better than - an actual answer. Any further ideas and discussion welcome.

HiI have a beam and a few sonos 1’s (1 voice 5 not) I added a roam to the system setup went perfect and alexa responded from the roam .. great ! Problem was the roam would not respond to any voice command that was sonos related ( e.g play radio) but would respond to native amazon commands (e.g what’s the weather ) None of the fixes on here worked at all my roam was brain dead !Now the fix is real interesting and may only affect a few sonos users as this was a sort of Amazon issue I have 2 amazon accounts and use the switch account command on alexa to switch between the two accounts (different shopping lists etc), Sonos Beam supports the switch account function great ! However this is where the problems could start :-if you try to set up the roam while the beam is in the different account to the one you normally use with sonos the above error occurs ( brain dead roam). The fix is :-deregister the failing device in the alexa app delete the failing device in the alexa app remove the voice

Hi,It seems that Sonos doesn’t understand the vocal command “Hey Sonos, play lounge music on the ‘rez de chaussée’”.Rez-de-chaussée is a group I created (it means : downstairs).It doesn’t works on any group (Étage, Partout or Rez-de-chaussée).I have the last version of Sonos App Beta.Thanx for your analyse.BR

I have a system that is six years old in my home theater room. I have floor mounted speakers that work; however, the two ceiling speakers do not. My iphone app says the volume in that room is “fixed volume”. Can anyone offer advice before I reach out to Sonos directly?

Since switching to the S2 app and buying a new Beam Gen2, I could no longer enable Alexa, it said it wasn’t available in my location. Spent ages sorting this out. Turns out because I live in Guernsey, it wasn’t recognizing me. So I had to switch my account to UK and now it’s fine. Problem is I don’t live in the UK, and benefit from buying VAT free when I order to Guernsey, so after enabling Alexa, I have to switch my account back to Guernsey and it’s fine. This could do with fixing please. Never had this problem before with other products on S1 app.

I was hoping that there would be a fix to the Move issues that 14.6 introduced mid April.  But no! I was using the Moves in a Stereo pair off their base yesterday.  They played fine and were left of their baes overnight.  Charge this morning was at 39%.  I started playing music and sometimes it showed playing but no sound then the Right hand speaker would play but I could not stop it.  Eventually the stop command worked but the LH speaker is still not playing music.  Other functions work on that speaker, such as being able to turn off the status light but it will not play any sound. It is a risky business trying the speakers as I foolishly upped the volume and then the stop command would not work, nor would the on device stop button.  Luckily it eventually worked but this is not good. I have placed both on their charging base and will see if there is a change when i get home later today. I have submitted two diagnostics, but left my phone at home.  Will add them later. I am assuming th

Does anyone know if it is possible to use the phono pre-amp ground input to ground an external sub when using high frequency connection? on the AMP.

I have three Sonos SL and one Roam. I connect via AirPlay on either iPhone or iPad. Whatever I play on the iOS devices cuts whenever I hit pause.Few more details:If I immediately hit play again it starts without significant delay, but if the stream is paused for more than maybe 10-20 seconds it cuts. Cut is maybe the wrong word, because it starts streaming with a significant delay of 30-50 seconds. Example: I listen to a song on Spotify and hit pause at 2:00 into the song. I press pause and then press play after 30 seconds. The song will then start play on my iOS device, but audio will come from the Sonos speakers at somewhere between 2:30 or 2:50. Same with Audible or any other app. Current solution: Press AirPlay Ivón in command center if iOS, connect to internal speakers and then reconnect to one or several Sonos speakers.Quite annoying!

I recently purchased my first Sonos product, the Arc.  My network is Meraki MX64 based with a PoE MS120-8lp switch and a MR36 AP.  The set up instructions seemed simple enough but I could not get my iPad and Arc to connect to complete the install.  With help from Sonos support and Meraki support, they connected right away.Here is the combined list of the instructions from Sonos and Meraki that brought it all together:Log in to the Meraki router. Open the Wireless tab. Select Firewall & traffic shaping. Under Layer 2 LAN Isolation, change the setting to Disabled Under Layer 3 Firewall Rules, change the setting for Local LAN to Allow. Under the SSID Configuration, change the setting Addressing and Traffic Client IP Assignment to Bridge modeI hope this helps anyone with a Meraki network who wants to get the Sonos working smoothly. RichCO

No options for Ray owners yet on the forums I see! I’ve spoken to both Sonos and Samsung about this and neither can resolve it. I’ve discovered that this model of TV possibly isn’t capable of passing through a DTS signal via Optical Out. I’ve tried this with several bluray discs on both a PS5 and a Sony UHD player. Under Expert Settings Bitstream is selected. When receiving a Dolby signal, it allows to choose between Digital Output Audio Format PCM or Dolby Digital. With DTS, only PCM. Would that PCM signal be the TV outputting 2.0 or the Ray receiving the DTS signal and outputting it as 2.0? Unless the Sonos can’t process a DTS 7.1/5.1 True HD signal? Does anyone know? It’s still a bit of a mystery. edit - it seems Samsung only allowed for DTS passthrough on TV’s from 2020 onwards. Mystery solved; but if anyone else is having the same problem, there’s your answer.

We just had a Sonos Arc installed with new SAMSUNG QN65S95BAFXZA OLED 4K TV.  I noticed that every time I turn  off the TV with the Xfinity remote and then put it back on, there is NO volume. I have to click the volume button to get sound. This is very annoying. How can I fix this? Thanks for the help.

I am attempting to get fuller sound with the addition of a sound bar to an existing Arc setup. Can this be done with an optical splitter and they simultaneously play TV output.Alternatively, can the Playbar be split in same fashion to run with (different setup) a current version Beam?Any suggestions? Thanks! 

Come on Sonos, get the moving between access points fixed on the Roam.  I dont think 11 months counts as a priority!