Fix & Optimize

Hi, for years when I open Sonos on my Macbook I have been getting the dreaded “Your Computer's Firewall Setting Have Changed” In my firewall setting I have Sonos added and “Allow Incoming Connections”. This is permanent and never, ever changes.But every few weeks I get this warning and I can’t open Sonos. Sometimes I quit and reopen and it’s fine. I have called Sonos a few months ago and they said there is no way to play Sonos on my Mac right now…. but I have been using it on and off since then. Tonight quitting doesn’t help. So my question is, why doesn’t this just work? Like all the time. Aren’t there Sonos executives with Macs where this comes up?Does anyone have a permanent fix? 

Keep getting an error when trying to re-add my music folder. It tells me the folder isn’t shared. I have verified the folder is definitely shared, and even specifically shared with my Sonos Wireless system. Something like this seems to happen every time I update the S/W. I just updated to 17.2.2. Now, the system lies and says the shared folder isn’t shared. WTF?

Hi,I use my Sonos arc ultra with Amazon stick 4k and Panasonic Tv.IVe seen multiple Atmos content as Monarch legacy of Monsters. When the épisode is running, the Sonos app display the Dolby Atmos tag.  But today Ive lunched an episode and the app display Dolby Digital 5.1 tag. I’ve tried with previous episodes, and it still displays Digital 5.1. Any explanations ?cheers 

We have 11 Sonos devices in our home and group 9 of the together virtually every day. However, each morning, the group has dissolved—no group is present. Why does this happen?

When using the About My System functionality in the Sonos App, some speakers have “<Number>” instead of the correct version next to them.  The build number is always displayed correctly.  

Greetings all, I have arc, sub3 and 2 One SL in my home entertainment set up. Will adding 2 Era 300 enhance my home entertainment experience?

Fed up with Apple Music not re-authorising after latest S1 update. Until, after wasting a lot of time  I realised that as one of my devices was more up to date I could just airplay from Apple and the link it to the older devices. I now discover that it is a better experience as quite frankly the interface to Apple Musoc from Sonos App was extremely truncated.

Hiya, I currently have a playlist with songs for both Apple Music and Amazon both of which I’m subscribing to, if I only used Amazon subscription going forward will Sonos still play the full playlist including the songs from Apple just switching providers to the same song but from Amazon?  Or is it a case of laboriously making a whole new playlist from Amazon music ?  

I have an Arc Ultra, Sub and ETA 300 set up. Until recently I was getting ATMOS with supported content via my 2017 Apple TV 4K, however I have noticed under TVOS 26.3 that titles that formerly played ATMOS content are now only Dolby Digital 5.1. My PS5 and Xbox still play content in ATMOS including movies over my Sonos setup.I updated the Sonos system in the app and also installed the new TVOS beta, but neither has helped. Also the usual reboots. Any ideas?

Hi, I have a Sony Bravia 8 and have my Sonos Arc Ultra with Sub 3 and 2 Era 300sWhen I watch a movie doesn’t matter the audio format Dolby Atmos, Dolby Digital Plus etc, I get intermittent audio dropouts/glitches throughout the movie randomly and happens for a second around every 15-30 mins during the movie. Very annoying I have contacted Sonos support and after being through 6 people the 7th person finally knew what I was talking about and they said they are aware of the issue but have no information at this time. hopefully this gets sorted and they fix this issue in the next update.

Hi everyone,I’m writing because I feel my Sonos Arc Ultra isn’t performing as it should. I’ve noticed a few specific issues: EQ adjustments: Sometimes, I don't notice any change when I increase or decrease the Treble or Bass (especially the Bass) through the app. I don't have an external subwoofer; I'm only using the one built into the soundbar itself. Subwoofer testing: To verify that everything is working correctly, I’ve been using the test samples found on this thread: [Link]. When I run the test, the subwoofer channel doesn't produce any sound. However, if I play YouTube videos to test low frequencies, it responds well down to 30Hz (which is quite good). Could someone else without a standalone Sonos Sub run the same test and let me know if the subwoofer channel triggers any sound for them? Volume fluctuations: I notice significant volume imbalances when watching movies that are not Full Dolby Atmos 5.1. There are constant peaks and dips, especially with dialogue—voices feel too

I have a ROAM network at home, however I’m in the South Pacific on a cruise right now. I brought our ROAM 1st gen speaker with us. My iPhone connects fine to the ROAM across bluetooth. Just prior to our departure, I bought a new iPad. The iPad did not have the Sonos app loaded, which I’ve now done.The iPad cannot “see” the ROAM as it was never connected to the home SONOS network.Is it even remotely possible to use the ROAM Bluetooth settings buried in my iPhone, and manually create a connection from the new iPad to the ROAM? Many TIA!

I have Amazon music set as my default music provider on my speakers but when ever I ask via Alexa for music to be played it defaults to Spotify free and invariably just plays something random or related to the artist requested.I have reauthorised Amazon music, rescanned for speakers and even removed Spotify as a service provider in the Sonos app, and set Amazon music to default again, yet somehow my speakers still defaults to playing from Spotify free, not sure how or why.

Sonos playbar ultra not connecting to lg tv. I’ve used the below lead and plugged into e arc on tv and selected that for sound out. Lead I purchased is attached. 

My Sonos Amp has been running well for several years. In about Feb 2026 two issues arose - that may or may not be related.The existing alarms after working flawlessly for years started to behave eratically, either not turning on at all or turning on and then off again well short of the preset time. I have deleted and recreated the alarms but this has not resolved this first issue.   When streaming a radio station the output, (at various times seemingly at random), jumps back to where it was about 3 minutes earlier. (if I had to guess I would say the control of the buffer has become unstable)  I have (a) restarted my NBN modem, (b) restarted  my wifi router and (C) factory reset the Sonos Amp and readded it back to my system and recreated the alrams but these have not resolved this second issue.How do I resolve these?  Any suggestions will be gratefully accepted.

Hi Sonos.Set up in Living Room:Pair of Sonos One SLPair of Era 100PlaybarAmazon Echo DotWith Alexa command I can control the speakers individually but as soon as I group them the Playbar refuses to play.Can’t get my head around it. Has anyone had this issue?Cheers Jay

I have an arc ultra, sub four and two era 300s that comprise my home theater surround system. As near as I can tell I should not need to add anything else, but I am wondering if I can.The other thing I’m wondering about is can I take two era 100s Into an adjacent room for the purposes of listening to music or will that conflict with my surrounding system since the second room is very close to my surround system?

Hi, I’m having issues with Dolby audio being muffled. I’m using my Macbook’s HDMI port to connect to Valerion projector HDMI input 1, and then using HDMI eARC on Valerion to connect to Sonos Arc Ultra. I’m using VLC as a media player. I have a TrueHD Atmos 7.1 movie which plays audio as it should. But when I play any DDP 5.1 movie - the audio is muffled. No matter what I do, I can’t get audio to sound right even on Mono or Stereo setting, it’s always muffled. When I switch the audio output to AirPlay to Sonos, I loose the Dolby part but at least it sounds right. I tested it on more than one DDP 5.1 movies, all suffer from this.If I skip the Macbook and just use Valerion with a streaming service such as Netflix or HBO Max and connect it to Sonos with eARC, it plays Dolby Atmos as expected.

As of today the Sonos app is triggering a virus alert on my Android phone.  The alert tells me Sonos is affected with "Android.Heuristic.Adcheat.OutAppAD.ABS.FX".This is preventing me from using all of my phone functionality as I get locked out of some apps due to the presence of a "virus" (which I assume is Sonos' advertising functionality.An example of an app which prevents use is my Online Banking application. I cannot use this app unless Sonos is completely uninstalled.Is a fix going to issued to prevent this presumable false identification?

Hi all  I’ve searched for an answer high and low on here - couldnt find an answer. Question is not for a home theater setup.  My Sonos AMP is not connected to my TV.  Question for Stereo playback case (ie: streaming music off Apple Music directly off the S2 app) on the Sonos Amp - hooked up to a pair of passive speakers. I already have Sub 4 hooked up.  If I were to add a second sub (Gen 3 or a Sub 4), would the bass be split up into Left and Right channels between the two subs (ie: stereo)? Or each sub would be receiving the entirety of the bass (ie: mono).  

I have wifi issues - every single day.  bell 3000 modem this is recent  it works sometimes  I unplugged all the devices and went through the process of reconnecting  now I am stuck is it worth persevering or should I throw them in the trash 

Hi everyone, simple question - are the KEF R3 Meta speakers suitable for the Sonos Amp? Does anyone have any experience?

I have a record player hooked up to the Era 100. Main reason I got it because of the direct line in, so I usually want my record player sound playing on the whole system.I would love if you could configure the long press pause/play button so that all available Sonos speaker in the system group TO the Era 100. Currently it only seems possible to group the Era 100 to other speakers that are already playing music.

HiSonos arc ultra and sub gen 3, thought I would try a trueplay retune, in particular the advanced method on my iPhone 17pro.Runs the tuning all be it seems to skip the listening position step, after the retune doesn’t save, I have no trueplay tab to turn on/off.Tried quick tune same thing. system/app fully up to date.Any help please.🙏 

I think this topic was brought up a year ago:  But I’m still having this same problem.  I have “Song Number” selected in “Sort Folders By” but the tracks in any album with multiple artists are ordering the tracks by Artist and not by the track number.Can anyone help me with this?