Fix & Optimize

Ich kann aktuell die Lautstärke der beiden ERA100 Lautsprecher nicht mehr individuell einstellen. Kennt jemand die Gründe?GrüsseSalinsky

My Spotify playlist and history are not importing into Sonos in a new location

I’m watching the football game and I want to play the TV over my speakers, but I cannot figure out how to do it

Hello,Since the app upgrade I can no longer access my library on an external hard drive connected to a USB port in my router because the latter is SAMBA v1. The router is my internet provider’s and they do not want to upgrade it. So I plan to buy a NAS server and consider Qnap TS133, mainly for budget reasons. Anyone has success reading music on Sonos with this NAS? I am asking because I read that the Qnap requires their proprietary music app QMusic that Sonos cannot access (I guess) and also that the speakers have to be wired for reading music from this NAS whereas mine are all wifi. Thanks in advance. 

系统无法关联到我的账户，重置设备也无法关联，旧账户里的设备依旧无法使用，yotube音乐无法关联，apple音乐无法授权，一切都无法使用 Moderator Edit: Google Translate- The system cannot be linked to my account, nor can I reset the device. The devices in the old account still cannot be used, YouTube music cannot be linked, Apple music cannot be authorized, and everything cannot be used.

I am looking to buy some extra support screw plugs that you push into the back of your speaker to attach to the speaker stand. Not the screw, but the plastic plugs you just push in. Anyone know where I can get these?Thanks in advance.

Is Tunein Pro (onetime charge) service available on Sonos? I have Tunein Premium account , but still get ads and commercials . Tunein Pro removes ads. 

My Sonos Beam’s HDMI ARC has broken, I think since the iOS update. Making the soundbar and sub I recently bought for it frustratingly not very useful!  AirPlay however does work, but has some obvious limitations  The HDMI output itself works, as in the screensaver esque screen outputs to my TV, but the TV itself cannot play audio back via the ARC output. It had been working flawlessly for a few years until it just stopped working one day.  I’ve tried: - factory resetting the beam- trying a different HDMI cable- trying a different TV with HDMI ARC output- going through the “TV Setup” workflow in the new app (which claims to succeed in the “Connecting to ARC” step, but then fails the “Test Connection” step  I’ve not tried a different HDMI ARC input device, because I don’t have one to try.  Does anyone have any suggestions on what I can do? Or is the Beam toast?

When I want to switch from my phone to using my Sonos system to listen to a Libby audiobook, how can I start it where I left off in the Lobby app? Currently it resumes somewhere much earlier in the book, maybe where it was last played in Libby. I'm on an Android phone. So, an answer I saw to a similar question using AirPlay won't work for me

I have had a Play 1 system for years, consisting of 9 speakers, it was connected to wifi through a wifi mesh and it has worked wonderfully.I recently moved house and have taken the wifi mesh with me. Plugged it in and all works wonderfully - magic.  However, for reasons I will not get into here, I now need to remove the wifi mesh and want to run my sonos system from my new wifi.Looked up and followed the instructions online about how to do this, i.e. factory reset and setup a new system.I turned off all my speakers and factory reset one of them (call me a cynic but I wanted to make sure the process worked with one speaker before I jump with the whole lot).  The process is not working and I currently have a speaker which I cannot connect to anything other than a temporary network!What have I tried:Run app with phone connected to new wifi:-‘No Products Found’ - fine. Selected setup new system.  Finds Play 1 - I requested that it adds it. Gets to wifi connection and the app automatically

Hey y’all,Obviously we all know there’s been tons of issues with music libraries. After mine wouldn’t add due to the 913 error, I was able to use the NAS workaround to get access to it. However, Sonos deletes my music library every week or two and I have to re-add it.Anyone have a workaround to prevent that from happening? Or do we just have to keep waiting on Sonos for a potential fix?Thanks so much!

It used to be that I’d load up a queue and play until I got a song I liked and then start station off it and use that to explore new music. But then if I bagged the station I could come back to queue and try again. With the new app when I come back the queue doesn’t appear, making this process more difficult to start over. I have Apple Music and I believe it used to work this way before. Am I missing something or has this feature been improved out or part of the new apps troubleshooting?  Thanks in advance. 

I have an old Play:1 I just inherited from my parents. It’s old enough that it requires an ethernet connection to do the initial firmware update after a factory reset. This is important. Right now, I have it on my network via an ethernet connection. I can see it, it can play music. However, I want it to connect to my network wirelessly. Is there any possible way to do this, given I need a wired connection to configure it?

I have switched network provider and have a new wifi that I need to move my system (Playbase, One SL x 2, Roam) across.The instructions originally told me to follow the app’s guidance to ‘Update Network’, except this was not offered as an option in the new app. I now see the support page (here) has been updated to say that my products are not supported and they require a FACTORY RESET.  I cannot believe that this is the solution. Of course, there is the suggestion to wire it, but my router is not easily accessible and I have a Playbase!Any suggestions??

Does Sonos have the idea to release earbuds ?

Move is connected to my system, but comes up as «not registrerd, I push Register, it acknowledges that it is connected, but still comes up as « not registrered» ???

I moved in a new flat with new Wlan. Sonos Roam 2 set up is ok with Wlan. Can‘t find the product in „set up“ and can not add the Roam to my system. Who can help?

I am trying to connect a Marantz ER2500 CD/DVD player to my Sonos 5 speaker. I also own a Marantz PM710 DC Amplifier that I’m actually already using to connect my AR XA215832 Turntable to the Sonos 5. Being doing this for years, and although definitely not the ideal set up, it has worked well for us. I have the Amp connected to Sonos with an RCA cable and what I believe is a TRS Male Stereo to Dual RCA Female Adapter. What I’m trying to find out is if it is possible to connect both my Marantz ER2500 CD player and my AR XA215832 turntable to the Marantz PM710 DC Amp, then the amp to the Sonos 5. Anyone knows if this is possible? What cable to I need? So thankful for any advice.

Can I pair the Sonos Mini Sub to the Arc?

My Sonos Arc has been installed in my media wall at home - I have just had to change my internet provider and I need to re sync the Arc to use its features - HOWEVER - I cannot get to the rear of the unit with disassembly of the total media wall (inbuilt fire - tv - shelving units etc ) - Is there anyway of re connecting to the Arc without access to the rear of the unit ??

I have an Arc, Dual Gen 3 Subs, and two Era 300s bonded in a home theater configuration. I have ethernet drops near all of the components, so I thought, what the heck, why not hardwire them in and disable their RF radios. Turns out, the Era 300s don’t give an explicit option to disable their radios, but Sonos has said that if you connect ethernet to them, they will disable their radios automatically. Makes sense. I go ahead and set everything up, wire everything in, and disable the radios on the Arc and Subs. After this, I noticed that the surround audio coming from the Era 300s is choppy, and I did not see much ethernet traffic passing though either ethernet adapter connected to the Eras (or the switch port these adapters are connected to). I checked the speaker’s network diagnostic information (http://IPADDR:1400/support/review), and I see that for both Eras, there is an active ethernet link, but if I look under /proc/ath_rincon/status, I see that the Atheros radio is still connected

Useless

I have the same problem described in many other posts since 4 months. I have tried signing out and back in to the app. That didn’t work.  Come on Sonos - get this fixed. You are looking like pure clowns!

Considering buying 2 Roam speakers for outside by pool. I still run S1 since I have a combination of older and new products. Will these new Roam speakers integrate easily?

I have added several custom radio stations via TuneIn (new) and have renamed them in the Sonos desktop app. However, when I play any of them the URL is displayed in the section showing what is playing. Is there any way of displaying the name rather than the URL?