Fix & Optimize

I’m a long time user and am totally disappointed and disgusted with the latest app version. To make it even worse, I changed ISP network provider yesterday and I cannot connect or even add the Wi-Fi address in my listing. Seriously! People change service providers all the time and to have a fundamental system change like this so difficult is beyond me. To try and do all these “MacGyver” maneuvers to make a system Work is ridiculous.Someone said to reset my system is not the answer I was looking for. I still have a playlist and a library that I can’t connect to my current system.  This overrated company and the platform is just killing me! What a way to enter the new year with a broken and expensive music system. Thanks for nothing.

Can you control the volume on the ERA Surround sound speakers separately from the RAY

I think this is a request for enhancement. Spent some time searching the community and didn’t find this already discussed.It would be nice if the Sonos PC and Mac apps could be enhanced (or maybe a separate app created) so that a PC or Mac and its connected speakers could serve as a Sonos “speaker.” That is, it would appear in the Sonos app in the list of devices in the Sonos system and could be grouped with other Sonos speakers.For example, when I play music from iTunes on my PC, using AirPlay I can send the sound to any or all of my Sonos speakers and the computer’s connected speakers, all nicely sync’d. When I’m playing music from Pandora using the Sonos app, I’d like to be able hear that in the room where my computer and its speakers are.Well, looked some more and found this. Sounds like the old-timers know this (fairly obvious) idea has been around and rejected for years. Also, it sounds like one could put a Port in-between the PC and its speakers and accomplish this at considerab

The software is impossible for me to understand.  I tried to add this new speaker to the Group of whatever it is supposed to be.  I just want to listen to music and not spend hours navigating crap software.  I think I have spent more time messing around with the app than I have listened to the actual speakers play sound.  How hard can it be to simplify the software.  I think go back to the way it originally was when you guys first started this dog s*** company.Moderator Note: Modified in accordance with the Community Code of Conduct.

I have a Sonos one, Play 3 and Move and up until recently I could connect all 3 devices on my ipad and play them independently but now the One and Play 3 can only be seen on my ipad if they are hard wired into the router.I have tried to add them by bluetooth but neither can be seen when searching unless they are hard wired in.Any idea how I can get them back on the ipad without being hard wired in?

how do i use my ipad mini music library as a source for my sonos system?

iPhone app no control.  Can join system and see all devices. Sometimes get a message “unable to control system” web browser does control systemsame symptoms on two iPhones - both were working. Neither are company owned.  Pressing play button on any speaker will start the last source.   Lucky for me I like BBC 6music so at least I have some music. Buying five  Sonos devices to get a single Digital radio station is hardly a good deal   ACTION so far have deleted (latest) iPhone apprebooted iPhone left WiFi network and re-joined   NEXT actionrevert to S1 app? Feels like a huge effort to reset all five devices   

Hi - I haven’t been able to use my Sonos products from my phone in months now. I tried re-installing the app about 10 times, it opens to black screen with white logo, then turns to black screen and crashes. I have seen threads from 6 to 7 months ago with COLOROS users having the same issue, when will it be corrected ? I can wrap my head around the fact that there still isn’t a fix !  Specs of my phone :OPPO A72 COLOROS 11.1Android 11Qualcomm Snapdragon 665I know there is a web app, but it is not a viable long-term fix. There has to be a true corrective.Many thanks in advance for your support.

Is there any chance the turntable can play on speakers without the line-in adapter? Right now I have the Pro ject T1 SB with Era 100, and I got no problems.. but can it Connect to my other sonos speakers? I have 3 x era 100 and Ray with a subwoofer. Can I play on them all or is it locked on the one speaker I have cables from the turntable?  please help, :)

I have new units, arc connection works, but can get sub 4 to even be found I have rebooted both units and still sub 4 will not connect.solid orange light any suggestions?

Every now and then, SONOS app Sveriges Radio (P4) plays content with several hours delay. It can also start replaying segments from hours ago. Or loop. If I stop, and hit play again, it normally starts broadcasting in real time. Then, after a couple if days, or weeks even it happens again.Anyone else experienced this? Any clue why this happens? 

Hi. I have beam Gen 1 with supporting speakers on the v2 app. Is a connect 2 the cheapest way to connect a Sony turntable or can I pick up an old zp 80 or 90 ?  Thanks. 

System goes in and out when changing the channel in my TV.

Yet again I re-installed My Music onto Sonos. It lasted two days and has vanished yet again. Also, although the app shows the Roam is playing, there is no sound and the app can't detect the Roam to attach it to another room.CEO incompetence is often cited as responsible for this car-crash of an app. Perhaps alternatively, it is their desire to actually drive people crazy with this deliberately appalling pile of junk.

Setup: Arc Ultra + 1 Sub 4 + 1 Era 300 + LG G4 TV (using eARC HDMI).Goal: Connect everything to the TV in one Sonos room with synced volume, without relying on my phone for adjustments while watching TV.Issues Encountered:After setup, I end up with two rooms: Family Room and Family Room 2. These can be grouped via the Sonos app, but: Grouping requires the Sonos app every time I watch TV. TV volume doesn’t sync properly with the Era 300 when grouped—its volume needs to be adjusted separately via my phone. The Era 300’s output is slightly out of sync with the Arc audio Question:How can I configure my setup so all devices are in one Sonos room with synced volume, eliminating the need for manual grouping or phone adjustments?

May I connect Sonos Beam and SL to NAD302 preamplifier output?

I’m trying to connect my Apple Music account to my Era 300 stereo speakers, and all I’m getting is a spooling circle when Authorising Apple Music account.  I’ve been trying for days, I have an iphone 14pro, all software on my Sonos app and phone is up to date.  My husband connect his account fine, and I connected mine on initial install, but had to do a factory reset on the speakers to set up as stereo and now all I’m getting is the wheel of doom.Can anyone help because it’s really frustrating. 

Almost exactly 2 years to the day after our Sonos Roam started making the ultra loud hammering noise and diagnostics were submitted it did so again this morning - scaring the bejesus out of us. So I come here looking for solutions and find many closed complaints mentioning “horrible”, “jackhammer”, “hammering”, “blaring”, “machine gun”. Evidently this occurrence, while rare, has been happening on at least Roams and Beams for at least two years with no fix yet.I’m curious how many others have had this and has it recurred for you, yet? Do you remember - while having your ears assaulted - to find and hold down the power button for more than 10 seconds to get the damn thing to shut up? Do you consider, as I did, hurling the device as far as you can out the door in disgust?

Hi all, I’m experiencing issues connecting my Audio Technica AT-LPW40WN turntable to era 300 speakers. When I connect the RCA to turntable and 3.5mm jack + line in jack to era 300, nothing shows up in the line in option on the Sonos app. Any suggestions?  

Buying a home with existing 5.1 surround speakers built in. How do I add them to an existing Sonos ecosystem?

My Sonos network is spontaneously playing music from Spotify. This happens at random times and on random speakers. For example this morning it was playing on all speakers:(clicking on a room indicates the Spotify user is “Guest”). The strange thing is no one in our house has a Spotify account or even the Spotify app on any device. The Sonos network does not have Spotify setup as a service. The only way I can see this might happen is if someone were to join the WiFi network and play music from Spotify directly to my Sonos devices.Our Sonos network is made up entirely of old gear connected by WiFi and we’re using the S1 app.This happened multiple times this week. It happened previously a while ago (many months).Other than someone joining the network and playing directly I can only make wild guesses that point the finger at Sonos’ internal systems?Any ideas on how to figure out what’s going on? Trying to avoid rebuilding my Sonos network; especially if this is something Sonos is intereste

I had an old but brand new Sonos Connect  and I’m trying to add it to my system. It won’t upgrade the software/it gets error 803. What should I do?

I had my music library on a Naim music server but that collapsed. I rescued the music on a USB drive, but now I need a NAS through which I can have Sonos access the music on the USB drive. Which NAS is easiest to configure for this purpose?

I just returned a pair of era 100s to costco. I bought them in December 2024 and was unable to pair them. They showed up in the app as Optimo1’s. yep. The box said Era 100, and the label on the bottom. The build quality seemed inferior to my Ones. Have no idea why they would only show as “Optimo 1” In the app, other than guessing that they were originally built as Optimo and then re-labeled for sale as Era100? Was super disappointed, and, glad the return was so easy. And I'm going to stay very happy with Ones. Anyone else experienced this?

I'm going to ignore the fact that as I write this, my music is happily playing from Spotify regardless of the fact that the Sonos app shows "No Content" for that group. WOW. Broken in so many ways.  Let's instead focus on the fact that I have a grouped set that no longer has an available volume slider for one of the speakers in the group. How do I control the balance between the two with no volume slider?!?!