Fix & Optimize

I cannot get my Sonos Amp to play audio from Insignia Firestick TV. I wont go in to specifics regarding prior configuration as needs have changed (major difference is, I only need to transmit audio from TV to Sonos Amp) but know that the prior system worked as needed using same cables. I now have a Insignia Firestick TV connected to RCA Audio Balun connected to ~50 ft of ethernet (I dont know if CAT 5 or CAT 6 but it did work in prior set up) back to audio balun into new Sonos Amp.Note, I can play music through speakers via the Sonos amp just fine. Which tells me the issue lies from the TV to the Sonos Amp. Again, prior wired connection worked just fine. I have tried every TV audio setting/configuration. I am considering returning audio balen (as well as a Sewell Sound Link Audio device that I tried) and will try a 50 ft HDMI but that is not preferred as that requires more drilling and labor (when I dont believe that is necessary as again, it worked on an older TV and Sonos device - I

I have 5 x Sonos 1 and 1 x Sonos SL (the one with Alexa). All the speakers run off the new app (App2 I think). I play my music via Spotify. I want to play music from my turntable and have been told I would need a Sonos 5 as it has the socket required to run an alternative music source through it. To keep costs low I was hoping to buy a 2nd hand Gen 1 Sonos 5, but a few sellers say it will only work from App1. Yet I run both Gen1 and Gen 2 Sonos 1’s  from the new app.  Would I be ok in buying a Gen 1  Sonos 5 to get what I want, connect my turntable.   Hope all this makes sense.

I have heard conflicting information on a completely hardwired system with Ethernet run to all devices.  Does the 32 device limit still apply in this case?  Are there ways to workaround the limit?  I’m building a large residential network with Ubiquiti managed switches/cloud gateway, so it has a lot of extra functionality and configuration options including VLANs.  Does this impact the total device limit?  I currently have hit the 32 device limit with wireless, but I’m wiring every device for better latency/reliability, and to ensure that my whole house playing music isn’t occupying any WiFi bandwidth.  I’m setting up all WiFi 7 access points too. Documentation isn’t completely clear or specific on this, and I’ve heard of other systems hardwired with more devices.

Is anyone else having issues with no sound coming from one side of their headphones. I have only had these for less then 3 weeks and I have tried everything and I cannot get sound to play out of the right side of the headphones.

Been a Sonos user for many years with double digit zones throughout the house. Recently upgraded to S2 a few months back. I have a sonos connect amp (s2 compatible) that a I purchased recently. When attempting to add the connect amp, the app immediately recognizes it and connects to it for the set up process. However, when I get to the final stage of pressing the play/pause button when it is blinking, it always fails to recognize the button press. I eventually get the message that “we didn’t detect a button press from the Connect: Amp with the flashing light. I’ve reset the connect amp several times and  I’ve also tried connecting the device via ethernet cable without any luck. Any other options? Very disappointing to be running into these issues.

Pandora is not working. Just does not start playing. 

garbage*Moderator Note: Title modified in accordance with the Community Code of Conduct.*

There are some Podcasts that are shown under Albums and other Podcasts shown under Podcasts in Sonos Favorites. What is the difference between Albums and Podcasts under Sonos Favorites? 

I’ve always kept my music library on a usb stick connected to my netgear router, which my sonos system could access through readyshare.  Sadly, my router died, and I had to replace it with a tp-link router, which also has a usb port, but it seems to work differently.  Does anyone know what’s required to set up a usb-share library with a tp-link router?

I cannot open the Sonos app on iOS 17.6.1. It crashes every time I try to open it. So I tried to connect my wired home speakers through Spotify and now the speakers are playing independently and I cannot turn them off. I turned my iPhone off and they continued to play. Please help! 

Hi everyone, I sold my arc can I configure 2x era 300 with 2 Subs?

Set up 2 Sonos 5, my music is in the Apple Music w, how to get it to play?

Hi, I normally flip my eras in and out of surround sound mode for my beam.. however it won’t let me tonight as it it’s asking for an update to the system. Looks like it’s an old gen 1 connect causing issues.  I thought it was dormant as I’m only working on s2 and didn’t expect that to be visible (which it isn’t in the homepage) I’ve tried doing a factory reset on it and downgrading it to s1, but this fails. Any ideas how to lose it completely from the state so s2 operates normally? 

I've just signed up to Qobuz for a trial period. When trying to add to my Sonos I get the message "Error. Unable to add Qobuz account". Is this because I still haven't updated the app?

Today I bought a pair of Sonos Ace headphones. The sound quality and noise-canceling are great. And they are also quite comfortable to wear. But every time I change the volume or reconnect to a different audio source, my eardrums get blown out by one of these indicator sounds!Is there a way to disable those, or at least make them a lot more quiet?I use these headphones on my Windows 10 Laptop over Bluetooth and 3.5 mm TRS. For USB-C I’m currently missing the adapter.Thanks in advance

Hello community! I am about to purchase a Sonos speaker (don’t know which one at the moment.) Before I purchase, I’d like to know whether Sonos products are compatible with Mac OS Monterey version 12.7.6. NB: my Macbook is from 2015. Also I have iPhone 11, I assume this will work just fine with Sonos’ systems. Many thanks for your help!

The sonos apps have updated on my iMac and iPhone and my library has once again disappeared. Ive set my external drive containing  the files to allow sharing and SONOS won't add the library.We’ve gone back a year again.just give us back the original app that just worked.I have 7 speakers with this system and I'm now seriously considering just selling them A year of being to constantly being unable to play my music from my library is just unacceptable

I am now very close to the end game- all speakers work wirelessly through echo dot and can be directed by voice. I have a pair of Play 5s older 1s and voice activated 1s. Also. Cd player and turntable working through a mixer. Now one line in goes to the mixer connected to play 5.The other line in through the echo dot. and is connected through Play 5. I was hoping that this would allow the components to play through the 1s. It does not. It only plays through the play 5s . The 1s are in different rooms so I was hoping not to have to run Ethernet wires. The router is powered through Spectrum. Any thoughts would be appreciated. Thank you. Dale Dancis

Hi ,my system is randomly muted . Especially my Arc while watching TV. I am connected to my  Sony Bravia TV trough Arc HDMI. Everything was working till Sonos latest major  update.*Moderator Note: Removed diagnostic number*

Why do I keep getting this message?  

I bough a roam because of the Bluetooth connectivity but I can seem to connect the roam to the turn table when I press the pair on both ends it doesn’t seem to connect what am I doing wrong ??

Tijdens TV kijken stopt af en toe het geluid even. Dit is onregelmatig en meestal een of twee tellen. We hebben alles al “gereset” en HDMI poorten gewisseld, maar het probleem blijft. Heeft iemand een oplossing. We kijken op een Philips Ambilight tv en hebben een ziggo next. Moderator Note - Translation by Google:While watching TV the sound occasionally stops for a moment. This is irregular and usually one or two beats. We have already reset everything and changed HDMI ports, but the problem remains. Does anyone have a solution? We watch on a Philips Ambilight TV and have a Ziggo Next.

I can’t seem to find a way to sort my Sonos Favourites alphabetically, or anyway actually.  If I want them alphabetically, I have to add them in reverse order so that they are sorted correctly, but then if I decide to add new ones, there is no way to sort them unless I remove them all and re-add them again in reverse order.Is this going to be fixed in a future update?I have the latest version running on my iPhone (latest iOS version).Thanks,K

When I pick an album to play from my Apple Music library it shows the album and goes to the first track but doesn’t play and skips through each title without playing anything .

Hi,with ACE IS IT POSSIBLE TO HAVE DOLBY ATMOS SPATIAL SOUND FROM PS5 ? only using arc connected to PS5 and swap output to ace right ?Thanks Paolo