Fix & Optimize

I have added a Beam gen 2 to my home. I was setting up the ring doorbell announcement to all speakers in the Alexa app and go into the Ring Doorbell settings but it is not showing the Beam in the announcement device list. All my other speakers - echo shows and various other Sonos devices are listed. I have checked everything I can think of, including that the Beam in set enabled for communication and announcements in the Alexa app. Disabling / reenabling the Sonos Alexa skill / Removing all Sonos devices and readding.

I have Sonos system with fairly old (S1) components (ZPs, Play5s). It was working quite well with the legacy Sonosnet. I have had a proper Aruba network installed (instant Access Points not the Instant On, with Instant OS 8.6.15) to provide full coverage in the (fairly large full of reinforced concrete) house. So that I have proper WiFi access now (measured, calibrated, etc) stable 2.4 and 5 GHz reception all across. I decided to switch the Sonos system to WiFi mode. I am experiencing quite a few issues:  * Stability of controllers is very poor now (dropping, not connecting without restart, etc) * Some device refuses to connect simply (got IP, but does not start broadcasting advertising itself, hence the other boxes and the controllers cannot see it) * Spotify no longer able to stream from the app to the Sonos system directly (you need to search start on the Sonos controller) Should I  accept the advice of support that (at least with these old boxes) the Sonosnet is far more reliable t

Hi!  Wondering if anyone else has encountered this issue, which has only just cropped up for me.By way of background, we have a total of 14 x Sonos speakers in our home, which for the past 18+ months have been running just fine.  They are a mix of Gen 1 and Gen 2, and include 1 x Sub-Mini and 1 x Sub (Gen 3).Connection is via 3 x hardwired Ubiquiti U6-Mesh access points running off a UDM Pro / 24 port Switch Pro.  Speakers are all on the 2.4GHz network, locked to their nearest access point.  The broadcast channels are auto-optimised nightly by the network to avoid interference, and all speakers have excellent signal strength.  Speakers are paired in most rooms, except two rooms which have a single Sonos One.  We mostly stream music wirelessly from our iPhones / iPads, using Airplay, and everything has been working without a hitch … until within the last week or so.  I note that very recently there has been both a Sonos system update, plus at least one iOS update.The Problem ...Suddenly

Is there a way to run 2 line in RCA inputs into one Port?I currently have a Connect which I use to to feed into my audio system in the living room.  I’ve got multiple devices connected to my B&O amp through an Inday Toslink / Coax switch.  It all works fine but it leaves my TV out of the Sonos EcoSystem.The Chain looks like this:BT DAC Receiver > Connect > Inday Switch ch 1 > DAC > B&O   This covers all the music and streaming I need then I can group the 5 other zones   With this set up, TV is out of the MIX and I dont need a sound bar   TV > Inday ch 2 > DAC > B&O This works for TV sound in living room but I cant stream it to the other ZonesSo here’s the question  I just ordered 2 Ports.  One to replace the connect and the other to feed the TV into that would then go to Inday Switch channel 3 over the DAC and B&O  in this way I could group the TV port into the other zones when wanted.So my ultimate question is this the best way to go or could I som

Hi allAfter the latest App update 15.1.1 and problems with the boost continually updating, I turned off automatic updates, however, it’s now telling me there’s another update - what’s this for and should I do it ?  Many Thanks Andy 

I've got the following Sonos system including a Sonos port denon receiver 4500 connected to the Sonos port via “CD” input on receiver to the Sonos portfluance rt-85 connected to the denon receiver built in phono stage  is there a way to play the vinyl to the port for Sonos?  I’ve tried connecting a cable for zone 2 on the denon to the port’s “in” connections and setting up the line in as seen on a few videos but I get no audio 

I’ve had 2 of the Roam speakers for a while now and I’m really disappointed in the way they interact with the Sonos App. They were working in their initial configuration - as a stereo pair to drag around and use with bluetooth/airplay - for some months, and then I split my Sonos system between two houses.Nothing worked in the new house until I factory reset all devices, including the 2 Roam speakers.Everything else worked in the new house (Play:1 stereo pair, Beam, Connect amp with old speakers and a RCA input) but the Roams never quite worked right. When setting them up initially, both speakers said they might not show up in the app until being power cycled.I set them up separately, one first all the way through the process of setting it up, following the prompt to power cycle it so it would show up in the app, until it showed in the app in a Room, changed the Room name to Portable, then started the other.The second Roam went through the process until power cycling, then when it came

I have a Sonos surround system - Playbar, Sub and two Play:1 as rears.I was considering swapping a Play:1 for a One (Gen 2) to get Alexa functionality. I have done several searches and have only found the answer to one of my two my concerns.I understand that I would not be able to use AirPlay2 with it spliced into the surround system, which is acceptable. What I can not find stated is whether Alexa would work and control the grouped speakers. With e.g. the iPlayer skill, I’d want to say “Computer, Radio 4” or other skills, “Computer, Planet Rock” or Apple Music... and so on.If anyone can reassure me on that functionality, I’d be grateful.Thanks.

My ARC is grouped with other Sonos speakers for music.  When I turn the TV on, the ARC disconnects from the group and I have to open the Sonos app to add the ARC back to the group and adjust the ARC volume when I turn the TV off. At one time, the ARC remained on the group at the set volume for music after I turned the TV off. Sonos support informed me that the wireless channel on my router needs to be changed from channel 11 to channel 1 or 6. I called Spectrum who advised me the channel cannot be changed on the router.

Just acquired a couple of Play 1 and a Play 3 and very disappointed to learn I cannot stream music from  my library on any of my Apple devices. I have been an iTunes Match subscriber for about 10 years and my purchased music is stored in the cloud (or the matched equivalent track is streamed to my devices). I assumed that this would work with Sonos but it seems I have to have an Apple Music account as well? I don’t want to (more than) double up on my payments to Apple by subscribing to both services. Is there a way around this?

For about a year I have been unable to play my own ripped CDs (albums), from Apple Music (where they reside since iTunes was discontinued) to Sonos. I can play this music, no problems, directly out of the iPhone or Desktop/Laptop, using “Apple Music”, but when I try to access the same albums via Sonos, on iPhone or the Controller on Mac,  it says I need to subscribe to Apple Music! Why does this happen? I own Play 1s, Play 3s, Playbar & Sub, none of which allow AirPlay.I already subscribe to another music streaming service, Deezer

which is better sound for rear speakers with an arc and mini sub. Pair of ones or the in ceiling architectural speakers. Pair ones certainly less expensive, however would pay the extra for streamlined look as long as sound quality better then ones. Thanks for any suggestions.

hi guys, does any one putting sonos speaker in kitchen? will it get oily on the surface of the speaker over the time? thanks a lot shan 

I just purchased the Ray and due to space constraints, during set up I had to place it in front of the TV, which  blocks the infra red on my TV.  As a result, the remote does not turn on the TV.  I also have a Beam which does turn the TV on even though the Beam blocks the TV IR.  Does the Ray have this same type of capability?

I brought my laptop with me to work today update my music library in Sonos app. Of course I need to connect to my work Wifi in order to use the app on my laptop. But I dont want to mess with any setting that I already have on my Home Wifi for Sonos. Is it okay to connect to my work Wifi to update my Music Library and when I get back home to reconnect back to my Home Wifi? Can this be a difficult task? I deleted a lot of my music files/folders to make room for new music to be added to Sonos. I didnt have any space on my laptop to add the new music files yesterday as it was too full.

HiDid the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine. So looks like just a glitch and I have noticed folks on Reddit also commented the same.Anyone else got this little issue?

The waves do not appear in the hdmi port where I connect my arc.  I don't detect the codec type in the Sonos app

Hi,  I think to make own corner to play my vinyl collection. I am a DJ, so I play from two turntables and they are connected to mixer which is connected to SONOS amp or Port which I already have as well. I think to buy 2 x ERA 300 and install on the wall behind my back on the black wall ( in the future if needed add SUB mini or SUB for better feelings ). Do You think is it a good idea? Does each era300 need a separate power supply from the socket? I see as an accessory, mounting wall - does it hide power socket ? DO You have any ellegant way to make this installation ? 

I pre ordered my 2 Era 300’s on the March 10th directly from Sonos and now discover they are being advertised in the UK with a £45.00 discount. Seems a little unfair to be charged full price and not have even received the speakers yet. I have messaged Sonos to ask the discount. Anyone else paid the full amount and got back the discount?

Hi folks,My S1 bridge has completely packed in. No lights or any signs of life. I've checked all the obvious but to no avail. Any feedback would be brilliant. Thank you all.

Hi everyone,I am kind of lost when trying to choose my next sound bar… Any help appreciated!Here is my current video setup. [Epson projector EH-TW5650] <----HDMI---- [Xiaomi Mi Box streamer] ----optic--→ [JBL sound bar] For the music system, i have two play:1 one play: 3 one Sonos Port to play vinyl discs I am into finding a new sound bar to replace my JBL old and badly sounded bar. Sonos is obviously on the list.Knowing that:the Xiaomi mi box streamer supports only Dolby DTS that my Epson projector has only 2 HDMI ports (one standard, one MHL) and therefore cannot use HDMI to broadcast the sound streamWDYT:about the Sonos RAY in place of my current JBL sound bar ? Are we ok this will enjoy the DTS sound from the Xiaomi Mi box streamer? Seems to me that BEAM could be a nice upgrade for power and clarity but ARC is definitely overkilled in this setup? can i add my two play:1 in the setup to create a more spacial sound? If so, does that mean that sound will go : [xiaomi mi box strea

I’ve been running my TV into my B&O amp with no problem for years but when I hooked up my PC to the TV to use as a dedicated Internet Streaming for taking content off YouTube, Rumble, The Chosen, etc I started to get audio stuttering from the PC Content.The Audio Chain Looks Like This:PC via HDMI > TV > External DAC via Optical > B&Oand actually I have a Sonos Port running to the same dac via and Inday Toslink Switch for my library and music needs via the same B&OI suspect the audio stuttering issues are from an incompatibility issue in going from HDMI to the TV and then Optical Coming out.So here’s the question:  Could I Use a Beam or a Ray to get my TV in to the Sonos Ecosystem and then group it to the Port to get the TV sound back out of my Stereo.  If i were to use a Beam or Ray, the source content would still feed to the TV via HDMI.    Again, the big concern is finding the best way to get rid of the audio drops when watching content off the PC.  I’m not conce

It is UNACCEPTABLE that you are marketing Sonos Roam speakers with GOOGLE VOICE ASSISTANT and ALEXA when you do not support it in Poland. The Roam should not be sold in this market as you are misleading customers with your translated user guide, indicating it can work. Only to figure out, by digging deeper on the website that it does not.Can I ask you Sonos, why you are selling the Roam in Poland, when you are fully aware that the only product that should be on sale is the Roam SL?As for the laziness of not adding voice support with English is beyond me. Next of, except for the fraudulent behavior against your own customers, this practice is exceptionally fraudulent against your competitors. They are not advertising their products with features they do not deliver.As a company you have lost all integrity as it is quite clear you do this deliberately. Fortunately I am in a position to advice quite many people on consumer products, needless to say, your brand will forever stay in the bla

For 2.5 years, my Sonos subwoofer has worked flawlessly.  In the past month, every few days it loses the connection to my Sonos Amp.  The mobile app shows "Updating" for days next to the Sub, and shows "Unused", meaning not connected to the Amp any longer.  The only way to restore it is to do a factory reset on the Sub and add it again to the Amp.Nothing has changed with my hardware setup -- Amp with Sub, Netgear Nighthawk 7000 router with Netgear Nighthawk EX7000 extender which the Amp and Sub are connected to.  I have not moved any devices (amp, sub, router, extender).  I have not updated software on any devices, though the Amp and/or Sub may have been automatically updated, don't know.I have spoken twice with Sono's tech support, and they just have me do the factory reset.  During the call with the second tech, she had me move the Sub closer to the Amp and turn off the Netgear extender.  Of course, it works, but that's most likely due to the factory reset.  Again, everything was wor

Hii have a Lg c2 television with a arc and 2 ones for surround.In the sound setting on the tv if I toggle on earc I can receive atmos but on bbc etc I get dolby multichannel PCM 5.1 shown on Sonos app,  if I toggle off earc I can no longer get atmos, but on bbc etc I get dolby digital plus 5.1 or 2.0 ?do I need to keep toggling this on and off depending on content?thanks in anticipation