Fix & Optimize

I cannot add a music library to my Sonos application on my MacBook Air.The MacBook Air is an Apple M1, 2020, system running Sequoia 15.2. Itb has a system drive:The system drive has top level Applications, Library, System and Users folders. The Users folder has two sub-folders: chrismellor and Shared.I am Chris Mellor, which is my Apple user name, with a mail address of chris.******@*********.comThe chrismellor folder has several sub-folders amongst which is Music. This contains folders for artists and a Music Library.musiclibrary file. The MacOS Music app plays music from this folder through the MacBook Air’s speakers.I have a Sonos OS S2 on my iPhone and  the Sonos speaker set up is a Playbar paired with a Sub and two Play:3s. This is called TV room.The Sonos MacOS controller has been downloaded to the MacBook Air. It finds the four Sonos speakers in the TV room and can play Sonos radio music through them. However it cannot play music from the Music folder. Indeed, it does not even s

Since the last update in mid-December I have lost access to my local music folder.  It was working for months and then when I tried to update it in Sonos because I added some music to my library it wouldn’t work.  I thought removing the library and re-adding it would help but I haven’t been able to add it using the path that used to work.  I keep getting a message that the music library is no longer available or may not have power, which doesn’t make sense since my library is on my iMac’s hard drive.  The path that used to work went to the iTunes folder (see image below) but when I read the latest instructions about adding a local music library it says to share/add the “Music” folder; however, I have three “Music” folders (see image below).  Which one am I supposed to share/add?  Thank you for any help.  

My system is very slow. Every time i open My app on the Mobile. The message in the speaker group says "Ikke noe innhold" (Norwegian - in English "no content). After 10-15 seconds the content appears and we can start  listening to last used content. If listening and want to stop, same situation slow reactions.

I acquired a great pair of Sonos Play: 3 speakers with the Bridge when my office decided to eliminate them from our network setup. I have them playing in my bedroom on the house network and can access them with both S1/S2 apps and with the Spotify app itself, as well as controlling the volume seamlessly using Google Assistant (volume to xx%). I would like to be able to run my computer gaming sounds through them, and movies from my smart TV as well without having to add additional hardware to my network.Will I need to run it all through the Bridge unit, or can I keep them connected wirelessly? Or is that not going to work at all?

Dear Team,I hope you are doing well.  I want to purchase some products in bulk. Can you give us discount on them? Waiting for your reply,Best regsrds,Jack

 recently moved into a new home and have been struggling to connect two Play:1 Sonos speakers to a Google Mesh network, which I do not have administrative access to. Initially, I tried using the Sonos S2 app, but I couldn’t connect the speakers, even when directly hardwired to the network. After numerous failed attempts, I downgraded both speakers to the S1 system, which allowed me to connect each speaker individually to the network. However, I’ve encountered a persistent problem: I cannot get both speakers on the same Sonos system. When one speaker is set up, any attempt to “Add” the second speaker fails and forces me to reset it. The only consistent method to add the second speaker is by using the “search for missing device” option after resetting it, but after successfully add the system, Sonos prompts me to log in to configure the speaker. This process always results in the creation of a separate Sonos system for the second speaker. As a result, both speakers are connected to the s

 I will post this everyday until it happens. PLEASE MAY WE HAVE THE FULL GAMUT OF DTS SUPPORT!!?!!?   

I put a lot of info in my question. 

My previous post “Play & shuffle from folder view of local library still missing from July 22 app update” has been closed to further comments, so I’m continuing here.As the topic says, the ability to play or shuffle from the folder view of the local library is still missing from today’s iOS version, 80.11.38. I haven’t tried the Android update - my phone is still running the 16.1 app from before this mess started.I’ve seen posts from others who used to rely on this missing feature, and it is the main way we’ve always used our library. I’m thankful that it’s still available in the S1 app, which is looking like our long-term solution.

hello, i  bought a sonos ace, and when i went back to my country i inbox it and see that bluetooth not working, it keep showing me purple light, when i restart the blue light flash for two sc and go back purple, i tried to reboot by plugning usb, by keep pressing power 3 7 1000 seconde nothning work, contact me please, am not happy at all

I recently got these headphones and I am having issues with connectivity. It keeps on disconnecting from my laptop. The longest it stays connected is 2 minutes which is very frustrating. Nothing is covering the IR. Not sure what the issue is as it connects fine to my phone. 

Why is everything SONOS so unbelievably complicated?

Lately I have noticed annoying vibration or ressonance especially from voices or talking. I have owned the beam for 3 years and the problem is recent, so something has happened. Any ideas?

Hi,I have 2 sonos amps which are connected via ethernet to my router. They work fine. I downloaded the Alexa skill but it cant find Amp 1 or Amp 2.It does however find Amp 1 TV and amp 2 TV - not sure exactly what they are? I have disabled wifi on the amps as they are connected to my router via ethernet. Any ideas?ThanksAkhil

I have a background noise on my system, sounds like somebody connected to my ARC playing a game. Is there a way to check which devices are connected to my system? The sound pops up when i watch tv, when i mute the tv the sound remains.Appreciate your feedback.Thanks, Rick

I have connected a Dual turntable DT 210 (with a working build in pre-amplifyer) and a Sonos Port (Line in) but i can't get it working (no sound). What am i doing wrong?  

Salve, è possibile collegare gli speaker da incasso (per controsoffitto) alla soundbar arc ultra con connessione Bluetooth e senza un amplificatore dedicato? Eventualmente, quanti speaker posso collegare?grazie 

So - With the new Sonos App Release in Spring 2024 there has been a number of challenges.   The most recent one for those of us that have used Sonos as a source for a Crestron controlled Home automation.  Discontinuation Notice: Sonos® App Support on Crestron Touch Panels- Update January 9th, 2025 - Crestron has discontinued the use of the Sono’s app in it’s panels - (This is due to the updated Sonos App and no warning to its partner Crestron that it would not work back in spring 2024) https://community.crestron.com/s/article/2986 So… having said that - Lots of expensive home systems (Thousands… 20K,30K+ systems) do not have a functional source solution -  Thanks Sonos!   My customers love me now! Any installers or users that have found a work around or another solutions?     I will not be recommending Sonos to customers now - how they handled the release of the app and its partners. 

I’ve recently bought Era 300s for use as rear surrounds but have discovered that they won’t work with most of my 4K discs as the audio is DTS rather than Dolby Atmos.  My 4K player (Panasonic UB820) doesn’t seem to have any option to convert the audio to Dolby but my Xbox Series X does. My question is what are the best settings to choose on the Xbox to get the best results for DTS discs.  Do I select Dolby Atmos or 5.1 uncompressed or Dolby digital?  As an aside, am I correct in saying that the UB820 can’t convert audio? Any help appreciated, thanks.

Mijn systeem bestaat uit de arc, sub en de amp met 2 plafondspeakers.  als ik mijn tv aansteek, kan ik automatisch via de arc geluid horen. Dan kan ik in de app de amp met de speakers aanduiden. Na enkele seconden komt er daar ook geluid uit. Maar soms valt het geluid uit van de 2 speakers, en komt dan plots terug. De arc heeft dit probleem niet. Wifi is sterke verbinding op de app dus dit kan het probleem niet zijn.  iemand info hierover ?  Moderator Edit - Translation by Google:My system consists of the arc, sub and the amp with 2 ceiling speakers.  When I turn on my TV, I can automatically hear sound through the arc. Then I can indicate the amp with the speakers in the app. After a few seconds, sound comes out there too. But sometimes the sound from the 2 speakers cuts out and then suddenly comes back. The arc does not have this problem. Wifi is a strong connection on the app so this cannot be the problem.  anyone have info about this?

Many thanks for any help.  Era 100 which has been functioning well has suddenly started with an error which I can’t find described in the help pages.  The speaker actually still works, but whenever it is plugged in has random runs of rapid chimes/noises associated with rapid flashing green and orange (and sometimes red) lights.  There is no pattern to when the runs happen but it is every couple of minutes at most. There is no pattern to the length of the runs of chimes/lights and this varies quite wildly.  The flashes and sounds are rapid, several per second.  Have had to unplug the speaker rather than listen to it 24/7! It has not responded to resetting the router, several power cycles including one lasting a couple of days, a full factory reset and update of the speaker, and the advice on how to bring a device out of diagnostic mode.  Has anyone had a similar error or come across this error described anywhere? 

Volume keeps.going to 15 every time I raise the Volume it drops back to 15

With the new update I am having trouble using the shuffle icon shuffling my playlist. also when will the artist list and song list get the sidebar with the alphabet to help in selecting songs and or artists thanks D

Hi,I’ve got a Sonos setup (several devices) and have connected my paid Spotify subscription but it still thinks it’s the free plan so it plays adverts and doesn’t allow me to skip etc.What’s curious is that if I look at the recently played songs and playlists in the Sonos app, I see those I’ve listened to on my phone just using the Spotify app - so it’s got to be linked correctly.As this only happens on Sonos, I’m starting the conversation here.Cheers

Sonos Build 80.14.06-release-20241206.affe3deSteps to replicate:Create new alarm. (Alarms → Add alarm) Click “Music”. Search for album (why isn’t this a list?). Select album. Save alarm.The save does not error, however the alarm will default back to Sonos Chime. The failure seems intermittent, which makes it worse. I am selecting albums hosted on SMB. The album remains playable even when the alarm loses it.Terrible experience when I use this alarm to play white noise at night.