Fix & Optimize

Hello, I am looking into buying the arc with a sub mini and 2 era 100s.I had a few questions please: I would like to configure the era 100s as a surround speaker with the arc and the sub.For listening to music I would like to switch the era 100s to stereo mode, I think I understood that there was an option for this in the application ("full" mode).If I understand correctly the sub mini and the arc will also play with the era 100s, will there be latency if I play music from the TV with the era 100s in "full" mode, do I absolutely have to go through the app to stream the music and avoid latency? Sorry for my english

We had a very well working setup with a playbar, Sub Gen 3, and two Play:1 as rear speakers.When I tried to update the network setting to use the WIFI, the rear surrounds (Play:1) went silent. The interesting part is that the true play setup works and they makes sound during the setup but then silence when playing content that they previously worked really well for. This is really annoying. When looking at about section, the rears are visible and the system show no signs of problems. The app says it output sounds in 5.1 as usual but the rears are silent.All speakers are set up to use wireless network and the playbar is connected with a wired connection. Anybody experienced a similar problem?

I have a setup with an Arc, Sub, and 3 Amps.  1 Amp for the in-ceiling speakers in the room with the Arc and Sub (for TV), another Amp for outdoor speakers, and a 3rd Amp for speakers in another room.  I want to add a Turntable and CD player (long story on why we can’t just use streaming).  If I connect the Turntable to one Amp, and the CD Player to another will I be able to select the line-in from either Amp and choose to play that input wherever I choose?  For example, if the CD player was connected to Line-In for the Amp powering the outdoor speakers, could I use that input and play it only in the 3rd room, while simultaneously playing a different input through the outdoor speakers?  Does that make any sense at all? 

I have an iPhone 12 running iOS 18.1.1, and after months of seriously bad functionality (since the “new app” was released), now all my devices have disappeared from the app, even the one plugged directly into ethernet. On my Mac OS, I can see all the devices, and the Sonos app works perfectly. After following all the usual recommendations, I deleted and re-installed the Sonos app on my phone, and now it cannot even find my Sonos system (I cannot “join existing system”).I am currently using a “work around” by playing Spotify on my phone, and casting it to my Sonos speakers via AirPlay, but the Sonos app itself cannot see the same speakers that I can cast to.So what I have done is:-clicked “forget” on my wifi connection, and re-joined it by re-entering the password multiple times-re-installed the Sonos app multiple times-restarted my phone multiple times-restarted my router multiple times-rebooted one of my Play 5 speakers and re-set up the wifi connection just to test and see if that ma

So you CAN update your music library!  Just not with Sonos…  But you can do it with SonosPhone!  For a nominal fee of less than $10,you can have an app that will easily and quickly update your music library.

Has anyone else struggled with the Sonos Ace power button? For me, it seems to work only when pressed for a very precise length of time—not too long or too short. It’s a bit frustrating compared to the toggle switch on my old Bose QC-35 headphones. What’s the secret to pressing the power button?

It is evident from this: … that newer Sonos devices do not give noise floor or OFDM ANI information on the network matrix. Can anyone tell me why this is? Has the network matrix been replaced by some other diagnostic tool? Thanks all,Tom

Hi, I have a Sonos beam Gen 2 with the HDMI into the TV’s ARC port and the PC HDMI into the TV. But when I try using Dolby Atmos through the Dolby Access on Windows 11 it’s all out of sync. Can anyone help me solve this? Thanks.

I have just purchased a playbar from marketplace.plugged into my TV via optic, sound works through TV however, volume is stuck on one volume and can only adjust via the app.  The tv remote is compatible with the the playbar however, it just won’t connect. Do I need to use a hdmi-optic converter to go from optic to hdmi in the tv for it to work? This is what I have gathered online however, seems counterintuitive to have to buy an adaptor in order for tv remote to work on tv to playbar?

Can anyone help me play music using the Sonos app?Let me first state this is not a rant post about app. I also have not had many of the app issues many have experienced. I’ve had Sonos for more than 6 years and never had issues (outside the well known/admitted by Sonos ones). I use the Sonos app to control all playback. Occasionally, I’ll use Airplay, and have been to help deal with this bug. The issue started with the latest app update, and basically will not let me play music from any source in the Sonos app. Sonos, Spotify, Apple Music, any service. Conversely, my wife has not updated the app to the latest, and her phone (using my account) works fine to play any service to all speakers, as mine did before the update. I’ve tried all means of sign in/out of accounts, reset passwords, uninstalled and reinstalled apps. Real-authorized the permissions for services, updated my Sonos account password just to reset and force login. Nothing has worked. The only thing I have found to reliably

What voice commands do you use to connect the speaker in the living room with another speaker in the house 

We’re an FM radio station in Los Angeles (USA) with a known good stream on TuneIn, as well as other platforms. We are not equipped with a Sonos device, but several listeners to the station are and they report that they’re no loner able to listen via Sonos. Can anyone in The Community check with your Sonos device then report your experience?88.5 FM / The SoCal Sound / KCSN   

So this is partly a question, but also a report. I am relatively new to Sonos and I hadn’t experienced any of the issues that have plagued others since the new app came out, until now. The TL;DR is:Sonos speakers all disconnected from Unifi AP when channels were changed. I was eventually able to reconnect them, but received frequent false reports of an incorrect Wi-Fi password. Another channel change disconnected devices again. An Era 100 did not reconnect. Nothing I tried would get it to reconnect until I set a shorter Wi-Fi password.The long version:I recently switched to Unifi and set up my network based on recommendations for Sonos, even though none of my devices can use SonosNet. My speakers are all wireless. The move went smoothly and everything worked fine for a week or so after I updated each of my speakers to the new Wi-FI network.A couple of days ago a most of my speakers went missing. When I checked Unifi I saw that they had all disconnected from the Wi-Fi network. I soon no

Hi everyone! Just a question: does Apple Music stream in lossless only when using the Sonos app, or does it also support lossless when streaming via AirPlay from the Apple Music app on iOS? thanks in advance!

I'm a recent purchaser of Sonos products, after being impressed with them in holiday rentals.My first purchase has been the below:ArcEra 100 x 2Sub Gen4 The interesting, not to mention frustrating, thing I've found is the fact Trueplay is missing from the Arc settings. The Era 100s both show the option to run Trueplay (when not paired as Surrounds with the Arc) but the Arc is completely missing it even when not paired with any other speaker. I've tried the below to rectify this, based on other posts and videos: Rebooted all speakers - issue is still presentUnpaired everything, including the sub - issue is still present Reset the App - issue is still presentCleared all App cache and data - issue is still presentCleared all App cache and data, then uninstalled and reinstalled the App - issue is still presentPaired the Eras back to the Arc - issue is still present but now I obviously cannot Trueplay the Eras as they are in the Arc 'system' I'm using a Samsung S21, I've seen lots of report

I have a large room (26’ x 26’) with couch in middle of room facing tv. Current setup is beam soundbar paired with (2) sonos ones as surround and also (2) sonos ones beside the beam facing the listener. The (2) ones adjacent the beam soundbar are paired and make a considerable difference when watching movies.Current Large Room (26’ x 26’):Beam Soundbar (2) Adjacent Sonos Ones facing listener (2) Sonos Ones paired with Beam as Surround I am debating purchasing an Arc Ultra and moving the beam and (2) adjacent ones to a smaller room to make (2) surround sound tv setups. Two room setup would then look like this:Large Room (26’ x 26’):Arc Ultra (2) One’s paired as surroundSmall Room:Beam (2) Ones paired as surroundI am concerned that the Arc Ultra as stand-alone with (2) Ones as surround will not be as powerful as the current setup. I know I could also buy (2) Era 300’s but I’m not interested in spending that much currently. Thoughts?

Old subject of systems not registering with the annoying “check your network” message.   There is a hint in the “Check the time and date on the unit”    I found out by eliminating all the working SONOS speakers and leaving just the unregistered one, I had to sign in, but finally got past all the Registering failure.   I went to system and  checked TIME and DATE and it said Jan 1 2001 and 12:00     (The default).  I tried to make it update to Internet Time so it would be accurate but it never updates.   My guess is the clock in the speak has a Lithium button battery that has gone dead after 8 years.   And Registration can’t happen if the time is not accurate for some crazy reason.   CS support is useless.  This guy blamed my Internet provider which is the old ruse of years ago.  Now with IPV5 and IPV6 it’s so standard that excuse is like saying it’s your 110V power outlet.   Net Net, the clock is dead and the unit will never register.   I’m going to take mine apart and see if I can upda

New to the group…….so please be kind.  I am keen on buying the Arc Ultra. However I understand the Arc Ultra does NOT support Play 1s as surround speakers.  is there any chance Sonos will change this limitation or is it a technical issue?

How do I set up Amazon voice on the ray speaker?

I turned on my Sonos system this morning and . . . nothing!Things were a bit weird in the past weeks, since I got the iPhone 16, and even stranger when they put an update iOS 18.2.1 on it.  I got signed out of ALL my Sonos options, though Amazon Music and Sirius were still there and the speaker system still worked.  Then this morning (2024.01.20), it all crapped out.I basically had to delete the app’, unplug the Sonos router, and all the speakers and start over from entering my wifi router.  Kinda sucked!  And took an hour and then some before everything was back online.  ‘Need my music in the morning!  ‘Not sure if the blame goes to Sonos, the iPhone 16 or to Apple.  (Still cannot sign into the Sonos stuff.  I try and it keeps coming back to “Sign in as Owner.”  But, I AM the owner!)

My questions:What decides whether surround bonding uses 2.4G vs. 5G? Is there any way to control or force to one direction? Are there any other options I have here other than hardwiring all my devices in rooms that have surround bonding?Full context:I’ve been chasing some wireless issues on my home network in my 2.4GHz channel space, I previously had my living room Arc hardwired to my home network, and that was making a SonosNet network for the rest of the home.  Two days ago I unplugged that Arc from my home network, and then all my devices went from WM:0 to WM:1, and everything seemed to work really nice, and the other non-Sonos devices on my 2.4GHz wireless network that were having issues, started working much better. One of my rooms has a Beam 2 with a pair of One SLs as surrounds.  I decided to add a Sub Mini to that room, and now one of the non-Sonos devices that was having 2.4G issues is having issues again.  After Googling, I see online that surround bonding typically uses 5GHz

Sonia one has been working for 2 years. Suddenly last week it stopped working. Tried many times to reconnect to the network but it does not work. So frustrating. Tried factory reset and that did not help.  what should I do?  

Hi all, I’ve recently been dabbling with playing local FLAC files stored on a Synology NAS. I can add them to the Sonos App without a hitch, but have found that I can only get my older Symfonisk speakers to play. Newer ERA speakers give a “content is unavailable” error. I can group the Era speakers with the other speakers and they play fine. Also no problem with any of my streaming services. App works well apart from that with no lag. All speakers on wifi.  

Does anyone else have a problem with their home microwave consistently interfering with their Sonos signal?  When we run the microwave for longer than 20 seconds the Sonus signal sporadically drops in and out across all Sonos components/devices (4). As soon as the microwave stops, Sonos comes back on again at all components.We are still using Controller 1 with a mix of old & new Sonos devices. As well, we have three WAP strategically located throughout the house with strong wireless signals throughout. This has been happening ever since we built and moved into the house. We even had our builder replace the microwave unit thinking it was leaking!  No one has a clue as to why and how to solve.      

Any body else frustrated by the slow loading time for the latest Sonos app? Seems to take as about 90+ seconds on my Android phone. I have tried all the suggested fixes.