Fix & Optimize

I routinely get “connection timed out” when simply trying to use Apple Music from Sonos.  Sometimes it it when I have been using airplay (YouTube… or Apple Music because I can’t use it from Sonos) but there is no pattern that I can identify.  I have tried shutting down, rebooting which sometimes works but the same problem reappears eventually 

What does the below mean?I need to run an update according to the app and I can’t get access to the app until the software is updated.“There was a problem checking for updates”

CD player is connected to Sonos Controller Line In, but the app says no device is connected. I tried rebooting, and updating, but no luck. I’ve used this for years, but yesterday it it stopped. How can I get Sonos to discover my device? 

I just invested in the arc ultra + sub 4 + 2 x era 300 surrounds.I'm a little underwhelmed by the front sound of the arc ultra.  Linked to this I need to have the system volume at around 55 to get a 'normal volume' The overall tone of the front of the system is a bit boxy and doesn't seem to fit well with the sub and surroundsIs this normal? Or could there be an issue with my ultra. I just set up a samsung q990d for a friend and power wise its blowing my set up away. 

What is described in this reddit thread for the Arc Ultra, happens with my Arc system with movies/tv for some time now. Background sounds are very quiet but dialogue is fine and any loud sounds like gunshots, explosions are ok too.It wasn’t always like this, remember it being very atmospheric and detailed.Any ideas how to fix this? Tried resetting, changing settings etc. but not fixed.Arc Ultra - unbalanced sound and spikes in volume? : r/sonos

First things first. This is not a rant. This is an expalation of a problem, which reduces the experience in 3D audio a lot. For background: I'm a sound engineer and music producer and I don't wanna sound arrogant, but I know what I'm talking about. (I'm a really nice and funny guy :D)So lets get to the problem then :DNO I'M NOT TALKING ABOUT THE FRONT FACING DRIVERfor better understanding watch this VIDEOThis bug appeared the moment I switched the Arc with the Arc Ultra. Before I made the switch I was on the 16.1 app and firmware. So I don't know if the Ultra causes the problem or the app/firmware. Before the switch everything was running as it should.So, since there is not much of a topic around this, I'm curious if I am still one of a few who have this bug or one of a few who noticed it.I made this post in Reddit, but not everyone is on Reddit and the more people know, the faster Sonos can work on it. Reddit discussionI didn't saw any review which mentioned it.As you can see in the v

Hello - with a recent Sonos upgrade I have lost the link to my Mac Music Library.  I have spent about 4 hours on the phone to Sonos without success and wonder whether is something that has gone wrong with the path.  If there are any Mac experts out there who could take a look at this set up and advise whether there is something wrong I’d be very grateful. 

I would like to open up a survey about an issue I am experiencing.I have a sonos Arc in one room with alexa and sonos voice control (SonosVC) enabled (sonos with microphone). I have an echo dot in another room paired with a sonos playbar (sonos without microphone). I have a subscription to apple music. I have a group on the alexa app called home where both arc and playbar are grouped.Asking Alexa to play on individual room works, from both device:Alexa-Arc-->playbar→ sounds come from playbar Alexa-Echo-->playbar→ sounds come from playbar Alexa-Echo-->Arc→ sounds come from arc Alexa-Arc-->Arc→ sounds come from arcAsking Alexa to play on the “home” group only play audio from the device where the request was submitted, despite showing the the music playing on both device on the sonos app.Alexa-Arc-->home → sounds come only from arc Alexa-Echo-->home→ sounds come only from playbarAsking sonos voice control (SonosVC) to play everywhere works.SonosVC-Arc-->everywhere→ so

so after my third time doing this I thought I would ask…. Every time I add my sonos arc to my sonos system and then add the google assistant, it goes offline a short while later - and there is no fix other than to factory reset.  I realize that sonos are no longer supporting google on new devices as they can’t seem to play nice together, however this did work fine until I moved to my new house.  In the old house we were in due to displacement by wildfire, I only had the arc.   Google worked fine on it.  So we rebuilt after the fire and moved in 3 weeks ago and I got a bunch of new sonos stuff to fill the new house - but now, as I said, I add the arc to my system, its fine everything works.  Then I add google assistant and it goes offline - it works for a little while, not sure how long, but in the morning I come down and it's offline.  Not only offline, there is no fix for it other than to factory reset.  I added it again yesterday, didn’t add google assistant and this morning it is st

Hi, I don't know if anyone else is totally frustrated with the New Sonos app as I am, but I have two questions. One, is anyone able to edit their playlist? My list keeps duplicating songs, so I have multiple songs with 2, 3, 4, and 5 duplicates. And I can't delete them. Two, has anyone found an alternative system they have moved their system to that is working for them?

When I connect a Bluetooth device to my arc ultra speaker, after about 5 to 10 seconds it kicks it off and goes back to the arc ultra speaker. I’ve tried many  times, have been not successful a few. It seems random. What do I need to do to keep my Bluetooth device which is a headphone to stay until I exit it myself.

I was actually able to cast Dolby Atmos to Sonos via the Hi-Fi Cast app. But the weird thing is, the Dolby Atmos indicator doesn't show up in the "Sources" section of the Sonos app.So my question is, when I cast Dolby Atmos to Sonos via the Hi-Fi Cast app, does it cast the Dolby Atmos audio downmixed to stereo?

I've verified that I can stream Dolby Atmos through Apple Music on the Sonos app. Does Plex on the Sonos app work as well?

Bonjour,Depuis les dernières mises à jour des contrôleurs pour mon Sonos Move 1 j'ai des gros souci de décalage entre mon PC (streaming avec Qobuz) et mon enceinte.Cela n'était pas le cas auparavant, ni avec mon iMac ni avec mon PC. Le son sur le Sonos démarre parfois plusieurs secondes après avoir lancé une piste musicale, c’est vraiment pénible.Et ce problème ne concerne que mon Sonos Move 1 car j'ai essayé le streaming bluetooth depuis mon PC avec d'autres enceintes (Philips BT-100 ou JBL Boombox) et il n'y a absolument aucun problème.Donc, ce n'est pas un problème avec le bluetooth de mon ordinateur.Pourriez-vous m'apporter une solution? Car c'est vraiment frustrant qu’une enceinte aussi chère que le Sonos Move 1 ne puisse pas répondre avec un minimum de réactivité maintenant.Merci d’avance. Moderator Edit - Translation by Google:Hello,Since the latest controller updates for my Sonos Move 1, I've been having major issues with lag between my PC (streaming with Qobuz) and my speaker.

Music Library problem finally solved…… (for me)First of all, originally I couldn’t access my Music Library at all. I managed to solve this but then had the problem that once I could see my Music Library in the SONOS app (iPhone and desktop), it was showing as empty ie no music.If you can’t even access your music library at all then read this article, it might help but read the rest of my comments first:  Adding a Music Library share | Sonos CommunityIf you need help creating a local account on your PC, this will help: How to create a Local account in Windows 11 - Microsoft CommunityIf you then have your Music Library showing but it’s empty (ie no songs, albums etc,,,) then this is what I did.My original music library was in my OneDrive folder under \Music\Music Library. This was shared through a local account I created named SONOS. Through this I could add and see my ‘Music Library’ in the SONOS app but it was empty ie no songs, albums etc.. showing. Sharing OneDrive, the Music folder

Hi everyone I’ve recently brought a symfonisk I’m pretty sure it’s generation 2 I’m using the sonos app but it keeps telling me to log in although I’m already logged in, I’m trying to add Spotify to my account has anyone got any suggestions? 

For some months now I’m experiencing an issue when asking Google Assistant to set the volume of our speakers/rooms to a desired volume. This does not work properly when asking to set the volume to either level 3, 5 or 10. The other volume levels seem to work okay though, as per below list:“Hey Google volume 0” : room volume is correctly set to 0% “Hey Google volume 1” : room volume is correctly set to 10% “Hey Google volume 2” : room volume is correctly set to 20% “Hey Google volume 3” : room volume is incorrectly set to 3% (instead of 30%) “Hey Google volume 4” : room volume is correctly set to 40% “Hey Google volume 5” : room volume is incorrectly set to 5% (instead of 50%) “Hey Google volume 6” : room volume is correctly set to 60% “Hey Google volume 7” : room volume is correctly set to 70% “Hey Google volume 8” : room volume is correctly set to 80% “Hey Google volume 9” : room volume is correctly set to 90% “Hey Google volume 10” : room volume is incorrectly set to 10% (instead of

Roam won’t respond to power button, nor does it show the red light at the base when plugged in. Any ideas?

Custom streams are still extremely difficult to manage.One can add custom streams to the TuneIn library via the TuneIn app. These then show up inside the Sonos TuneIn ‘New’ Service. From there, those streams can in turn be added to Sonos favorites. However, unlike the old interface from the ‘Pre-Update’ Sonos App, there’s now no way to assign a friendly name to custom streams.Is anyone aware of a way to do this, or is it scheduled to be fixed? This was functionality we had before that has now been removed and degraded.

Hi. My sub will not stay connected to my playbar? it connect and play fine with the rest of my Sonos speakers? please help  best regards Kasper Mønsted 

I want to create an alarm not based on time (e.g. 3 min or 4 min). I want the alarm to be a single song and once the song ends then the alarm stops. 

We were five days without power.i tried to turn it on yesterday. Both speaker power up but I had issues getting them to show up on app.one speaker Play1 is now showing consistently.but our main speaker Play 5 : 2nd generation comes and goes and now is not showing on app. But it is playing a radio station. So it is playing.i do not know what to do to get it to connect to the app. my frustrations are super high. Love the speaker, hating the system 

Products that are pure white or black do not give designers much to work with in most homes. Would like to see more attention paid to colorway aesthetics. A soundbar does not have to look so generic and unattractive. Perhaps a two-tone Arc Ultra in silver and gunmetal grey.

I’ve been using the same setup for over 7 years—Playbar, Sub, and Play:1s for surround sound—without any issues. Suddenly, I can no longer connect my Play:1s or Sub to the Playbar for surround sound. Even when they briefly show as connected, they disconnect within a few minutes, and I’m forced to reset them. Oddly, each speaker works fine on its own, just not as part of the surround setup.Not sure what is going on   Any help would be appreciated  

Can I get a radio station from Italy from the US?