Fix & Optimize

BTW...I like the S2 refresh thus far. One feature in particular that’s almost ready for prime time. Let me explain…If there is a problem with a Sonos hardware update the app now shows you the Room Name and identifies the speaker that failed to update. Sweet!! There's one nit pick… even though it takes you to the correct room...It doesn’t tell you which speaker (left or right) regarding a stereo pair or surrounds. 😥Maybe that should be an additional feature request (add on to S2). Oh well...I guess one can’t have everything; or can they  🤔

Updated to the new app… Why do things just get worse.Song titles no longer shown in the albums, or whilst playing.At the very least I should be able to revert to the previous app version.not too happy

Cuando quiero agregar un dispositivo a mi sistema me dice que cierre la sesión e inicie sesión como propietario del sistema, así lo hago pero no funciona, incluso he iniciado sesión en la pagina web de Sonos sin problema pero la app sigue pidiendo que inicie como propietario, alguien sabe como solucionar esto Moderator Edit - Translation by Google:When I want to add a device to my system it tells me to log out and log in as the system owner, so I do but it doesn't work, I have even logged in to the Sonos website without a problem but the app keeps asking me to log in as the owner , Anyone knows how to solve this

I updated my apple devices to the new app update today 5/7/24 and my Spotify playlists no longer all display. Before the update I could see all of my Spotify playlists but now they stop at “K”, the list is sorted alphabetically, so I can’t see any playlist that starts with letters A-J. It seems like Spotify now has a limit of total playlists which it didn’t have before. My playlists are searchable but when I go to my Spotify playlist screen it only displays playlist beginning with letters K-Z. Please help.I don’t have a lot of playlists either. Easily under 100, probably 50-75.Can I somehow just revert back to the previous app version?Looks like Spotify has a limit of 50 playlists in the new app design. I knew I shouldn’t have updated until I had to but I did anyway. Moderator edit: combined posts

How do I connect to Sonos App Redesign AMA I have registered 

Ever since downloading the new application, sounds goes in and out and works horribly. Anyone else dealing with this? What's the solution? Hold times are over 75 mins

I got a new router- tp link ax3000 pro. Now I can’t use app and connect to all sonus products. No problem with my old router (Netgear). I’ve downloaded new app and reset ARC. Also reconfigured new router via technical assistance from TP link. Sonus assistance has a wait time of two hours. Sigh. Any help would be appreciated. 

No tv button in new app ios move between musik and tv on my new amp

Yay, the latest update adds alarms back!Are there any release notes to see what else has been added?

Dobrý den,v aplikaci nefunguje sleep Tome,ani budíky jak to udělat aby to fungovalo  Moderator Edit: Added translation by Google Translate- Hello, sleep Tom does not work in the application, nor do alarms, how to make it work

HiMy era 300 shows up on the system list however it will not play any music at all through the Sonos app.I’ve connected to it with Bluetooth and that does work.I’ve tried playing music through the app with just the era 300, tried it grouped with other speakers but no luck so far. Any help would be greatly appreciated  

The Windows Desktop Controller wants to update itself. I go along and start the process. Then this screen appears:Another account?! It's my computer, no other users, no other accounts, no nothing at all! Now Sonos is trying to destroy the good old faithfull Windows Desktop Controller as well. Sigh.

New Sub out of the box,  says unable to register, try again later, tried with iPhone and iPad after app upgrades, new and old products difficult to connect to WiFi. 

My Era 300 suggested firmware update today.Sonos release notes say that version 80.00.04 has been released 5/13 and adds lossless audio support for Apple Music (Release notes for Sonos software updates | Sonos).Lossless Apple Music is something what I definitely want to get ASAP but at the same time I want to stay on the old 16.1 Android app until Sonos fixes all the issues with the latest mobile app version.So before I proceed with FW upgrade to 80.00.04, I need to make sure that it will work flawlessly with the 16.1 Android app.Can someone of Sonos staff confirm whether they are compatible, or does the new FW 80.00.04 require the new 80.0 mobile app?

Why can’t we edit or re arrange the order of our Sonos favorites list? 

My TuneIn Library of stations, (which Sonos is calling Favorites) is only showing a partial list, with big icons and partial names that show nothing for URL-entered stations and no way to change the name or enter new URL-stations.  So now I can’t tell which is which, and more than half are just gone.  I have entered a lot of premium-paid JAZZRADIO.com, CLASSICALRADIO.com, ROCKRADIO.com  and DI.FM stations manually, and now I can’t see them or change them.Luckily (ha!) I can still get to them and make changes on the old desktop app, which I will never “upgrade” unless this all gets fixed.

Good day i’m getting fed up with this environment. Every new update brings new issues.Now since the new update on my Iphone i can’t play any folder.When i click on a folder i have only one option is to unpin collection from home whereas i used to have the option to add to playlist or play folder.WTF ????Do test your updates before releasing them? Not serious SONOS S2Build 80.00.04 

Just checking to see if anyone out there actually likes the new app? It’s awful and making the news because it’s so bad.Removing features like the alarm, but leaving them in the underlying OS so they still go off? What kind of mickey mouse team thought that would fly? For such a great hardware product, they have really failed on the software side. 

Why can’t I connect my Beam

I simply cannot use my SONOS system with the new app.If I reset the app, I can see my system (3 x Play 1, 2 x Play 3), but when I log-in, my entire system vanishes. I have never been able to see my SONOS Boost in the new app.After 10 or so attempts yesterday (a combination of re-installing / re-setting the app), I managed to see my system (no Boost) and be logged-in, but guess what happened when I closed the app down? That’s right, the system disappeared again.Please can someone tell me how to revert back the the previous version of the SONOS app?

after the update, I can't find the settings of the "music library" on the local server. and I don't understand how to add the entire folder with music to the playback queue - you can add only one song at a time

I cannot get the s2 app to load onto my iPhone and iPad. I phoned support and they said to disable private WiFi address. This worked for a short time but has disconnected again and refuses to reconnect. Looking for assistance here as a 2 hour wait for help does not appeal.

I open the app - it's greyed out except for services. YouTube music is completely non-functional, no connection at all. I've got a pinned collection which is no longer accessible and I am unable to delete it!I really hate what you've done and have no idea why you've done it! I want to go back to S2 please!!!

I decided, what the heck, I’ll email the CEO to tell him about my disappointment with the latest Sonos app, implore him to make the old app available, and to share a few related thoughts.   In response, I receive this email from a customer service rep.   Their response acknowledging how the app is missing basic features and for us to replace an old queue with a new one is just baffling.  It’s as if they don’t use their own products.   I don’t want future “innovation” over time.  I simply want the functions I had 30 days ago before all of this mess, and for my Sonos Connect Amps to work (the other problem I wrote about separately).  I was able to downgrade the Connect Amps using the iPad app I had not yet updated.  They seem to be working and I’m reminded what a decent Sonos app (S1) felt like.   Thanks for taking the time to reach out to us. My name is Charles, and I am part of the Level 2 support. Our CEO, Patrick Spence, forwarded your note along to me to see if I can offer any assis

Hay I’m using the era 300 and all the time I have an disconnect problems in the airplay and the Bluetooth it’s showing me that’s the music is running but I can’t hear anything and it’s keep going all day longthank you for helping 🙏🏼