Fix & Optimize

This issue or so I thought as such has been explained by @Ken_Griffiths. Thanks @Ken_Griffiths. See his post. I still standby my premise that TEAM WORK is a valuable asset during these trying times. Enjoy your Sonos!Now that I’ve got your attention. The title of this post while accurate is not a cry to this community for help. This is a community and some things cannot be resolved by constant complaining within it. I recently discovered that the balance control for iOS and Android devices within the Sonos Amp doesn’t work when a sub is connected. The work-around is to use the MacOS or Windows Desktop controller. Rather than rant and rave here in the community I contacted Sonos Tech Support to get an answer and working together we (I and Sonos Tech Support) uncovered the temporary work-around. Get the full story by clicking on the link.🔗 Today I noticed (again) that when grouped speakers are playing in sync the volume control to adjust individual speaker levels is no longer working. I

I noticed last night my SUB Gen3 wasn’t connected to my system anymore. I tried to add it back through hard reset but it is not working. I just keeps showing as “Not Registered” in my system. I tried to hardwire it directly to the router (and restarting it). No luck…was working fine before the app update. Thank you 

Hello since the mobile app has been updated it doesn't really react correctly to what I want to do. I try to lower the volume and it turns off. I try to change channel and it turns off. Then it turns on by itself. It looks like is always loading. Suddenly when working it greats me. Very very unpredictable. It was way better beforeWhat do I need to do to have a normal experience? Moderator edit: new thread created as this was off-topic where it was posted

hola a todos.me presento en este foro, soy nuevo usuario de la marca, estoy en Barcelona España.estoy montando mi cine en casa, ya he instalado Sonos Arc, dos sonos one, un sonos sub ( voy a poner un segundo sonos Sub),la pregunta es para poner dos Sonos en el techo que necesito?no se si es muy complicado o no, merece la pena, principalmente veo series y peliculas en Aple Tv.tambien tengo un Sonos Move a veces lo pongo atras en medio de los dos Sonos one, pero no se si es lo correcto.muchas gracias a todos.

J'ai connecté tous mes produits mais il n'apparaissent nul par que faire ?  Moderator Edit: Google Translate- I connected all my products but they don't appear, what should I do?

Are there any plans to allow again the ability to add songs to an existing playlist? For example when playing from Apple Music or Tidal via Sonos app, I can no longer add to an existing playlist to either music service. If this does not come back, I have pretty much no reason to use the app any longer. Please update! 

Sonos customer service is one of the worst I have experience. I don't know what has cause the decline .I have had issues 6 weeks with my sonos amp and outdoor architectural speakers.Anytime I try to call it's min 60 mins hold. Then I spent 2 hrs trouble shouting.  They replaced the amp. Took 2 week to get this and still didnt fix it. Had to call again 80 min hold this time. Spent another  2 hours on the phone and was told it's the speakers and I should never been told it was an amp issue. It's been 2 weeks since this call. After a week of failed attempts to use rhe advance option to ship new replacement speakers I am now told that the 5 business days shipping is change to 6 weeks.They don't care about customers.  I have spent over 10,000$ on Sonos products and I am beginning to regret this because of the terrible after service 

I'm not sure if a c-suite individual came up with the idea of changing a perfectly good app, and turning it into something that constantly fails. My speakers are always syncing and system not found.  I've spent thousands on this system and I'm extremely disappointed. When will this be fixed

Factory reset your Sonos Playbar and add it back to your Sonos system. The app will then guide you through the process of pairing the Roku TV remote using an optical audio cable connecting the sound bar with the tv.I figured this out after wasting my time on Sonos Live Chat, who gave me instructions for a previous version of their app. I waited 35 minutes on hold with phone support and they told me my remote wasn’t compatible as it wasn’t infrared, when in fact it is IR. They then gave me the same bad instructions as Live Chat, i.e. click on “Home Theater” and then “Setup Remote”, which doesn’t exist on the new app.

When connecting to Alexa android app does not launch browser.Broken, works with iPhone.

Was treibt die Entwickler nur immer, bewährtes zu verschlimmbessern. Vor Jahren glänzte Sonos durch Einfachheit und logig und als in sich geschlossenes System.Die neueste App ist mal wieder Ärger pur .…Alles anders, vorhandene Einstellungen verstellt oder nicht auffindbar.Wo ist die Einstellung der Zeit beim Musik oder Radiohören geblieben?Warum wurden die gesamten alten verknüpfungen nicht wieder übernommen.Ich hörte Radio über Tuneln. Die Berknüpfung wurd durch das Update ungefragt gelöscht, alle meine gespeicherten Sender ( über Jahre grsammelt) sind nicht auffindbar.Dankeschön.Wäre nicht bereits so viel Geld in das Sonos System geflossen würde ich es inzwischen gern entsorgen Ärgerliche Grüße Lutz Moderator Edit: Adding translation by Google Translate- What drives developers to always make things worse and better? Years ago, Sonos shone through its simplicity and logic and as a self-contained system.The latest app is once again pure annoyance...Everything is different, existing set

The App does not workThe app is simply not working. I HATE IT. I cant control volume. I choose volume and then apply!! It lags like crazy. It is unusable. I am on samsung and my wife is on  iphone. Same experience. I can now only control through Alexa. I am really annoyed! I have had sonos for over 10 years and now feel like throwing them out the back window. Yes, the app is updated. I am factory reset all devices. They show up but lag is insane. I now hate my sonos products. So annoyed!!!

WHAT ON EARTH  IS GOING ON WITH SONOS!!My radio station is CONSTANTLY cutting out every few minutes, been happening this past year now and again, but today is horrendous!Nothing has changed re set up etc, when I googled it says most likely wifi, but its definitely not, as It never used to do this at all and nothing has changed😡Its literally every minute or so, Im so frustrated with Sonos, to the point where I actually HATE IT!  Is it happening to anyone else?I will never ever recommend it to anyone, had it for years and always loved it, now its just problem after problem.The new update is absolutely so  disappointing too!!  

I am compelled to write this message here because there is no other way to address my issue. The chat and phone support are not available in my language, and there is also a character limit in the chat. The following text has been translated from Greek to English by AI.On April 24, 2023, I purchased a pair of Five speakers from your EU website (two years warranty). A few days ago, one of the speakers malfunctioned, and I took it to your authorized service partner in Greece (Damkalidis).To date, you have responded to your partner that "the warranty is not recognized because the product was first activated in 2021." Your partner emphasized that this is a refurbished product, and it is logical for the first activation date to precede the purchase date. Despite providing the purchase invoice and a screenshot of my order through my account, you reiterated the same response, "we do not recognize the warranty."I would like to highlight that you have the ability to verify when the product was

Does anyone know where how the above works after today’s update? Only I can’t find it arm.

J'ai un sonos Era 300.Impossible d'écouter " la première" radio de la RTBF. Message me disant qu'une erreur s'est produite. Moderator Note: Added translation by Google Translate- I have a Sonos Era 300.Impossible to listen to “the first” RTBF radio station.Message telling me an error has occurred.

I now can't play all three of my Sonos devices at the same time. "Try again later" Yet they all play perfectly fine on their own.   I convinced my mum to buy my dad a Sonos system for his birthday, lauding the hardware and the software. Guess when his birthday is? May 8th. Now I look like the idiot son.  I can't believe how much damage you've done to previously good product. 

The recent update has destroyed my music experience. As soon as I start a song once at a speaker start going up in volume the other one is off. 30 seconds later the other one comes on and my other two fade to zero. This happens for the first 2 minutes of the song and again towards the end in the beginning of the next songs. Can't access the EQ next to the volume controls anymore but more so the speakers and the app now have multiple quirks to the point or I'm using my Bluetooth speaker and my phone to play music. I need them to pay to get the geek squad or somebody out here to fix this. I've called multiple times and stayed on the phone for hours trying to resolve this. Didn't work!I'm extremely disappointed.!!!

iPhone 7 running iOS 14.7, downloaded Sonos S2 app, finally was able to downgrade my AMP.

Hello anyone able to suggest how to resolve on going issue we are experiencing loading any content from Apple Music or Spotify since the last Sonos update? Our system worked perfectly for 4 years and now nothing works? I get an error message unable to load content / something went wrong? We have logged in and out, tried to reboot the system, nothing.   We have stable internet service and most speakers are hardwired to our central components HELP? 

Hi,I have buy a sonos roam SL this week.I have well run setup and i had have thé confirmation that thé device is connected to wireless network AT home. I see it under routeur dhcpd leases and i Can ping it's IP adresse fromage my phone.Infortunately, Always thé same message fromage your application that no device on this networkI have thé diagnostic number *************.Could you please check quickly ? I despite to liste sonos sound ! Regards, Gweltaz Moderator edit: Diagnostic number recorded and removed

Hi everyone,I've recently upgraded from a Sonos Playbase to a Sonos Arc, paired with two Sonos Play:3 speakers. While the overall sound quality is impressive, I've encountered an issue where dialogue is more pronounced on the left side of the Arc.Upon researching, I found that this might be a common problem related to the placement of a tweeter on the left side of the Arc, which affects voice output.Has anyone else experienced this? Are there any known solutions or upcoming software updates that could address this voice imbalance?Thanks for your assistance!

Many people seem to have had a problem with trying to change the name of a speaker, and finding that the name reverts to it's original. Most solutions offered suggest adjusting settings in Apple Home or HoimeKit. But I had this problem even though I don't use Apple Home. Sonos support werent able to help, but I think I've found a solution.You need to use a mac connected to your iphone or ipad. In finder, navigate to Library/Application Support/Sonos/jffs/cached_hh. You'll find a file named Sonos– followed by a long alphanumeric. Open this file in text edit and use Cmd-F to search for the original name of the speaker. Change the name to the one you want to use. Close the file.That should fix it. It worked for me.Good luck,Colin White

Résumé matériel en ma possession: playbase et 2x play3...dans la nouvelle application S2, chaque fois que je veux essayer de modifier un réglage ou autre, on me demande de me connecter en tant que propriétaire (mes produits il y a for longtemps qu'ils sont enregistrés) et malgré votre marche a suivre (connexion propriétaire) toujours bloqué...je ne comprends pas...merci pour votre aide...meilleures salutations.   Moderator Edit: Google Translate-   Summary hardware in my possession: playbase and 2x play3... in the new S2 application, every time I want to try to modify a setting or other, I am asked to log in as owner (my products have been around for a long time 'they are registered) and despite your procedure (owner connection) still blocked... I don't understand... thank you for your help... best regards.