Mysterious Boost and SonosNet issue

Sonos support should know better than to tell you to reset anything, never mind the whole system.  Resetting doesn’t do anything a reboot won’t due, and it erases important account/diagnostic information.

That aside, it sounds like the radio may be shot in the Boost.  Plug in the Boost and the other device via Ethernet and send a diagnostic to Sonos.  Contact support with the reference number and they can tell you if the radio in the Boost is gone kaput. 

Thanks for the response. I’m on the same page in regards to resetting the system. It seemed illogical. Hence why I came to the forums. The boost is transmitting as expected. Diagnostics were sent however the solution was either switch to wifi or reset everything. I sure miss the days when a complex issue was passed to a member of the engineering team and we should get deep into finding solutions. Thanks for your response. Are you still running on SonosNet?

I’m running Sonosnet via a Ethernet wired Arc.

I’m running SonosNet on a wired BOOST, and my Roam and Arcs are on my WiFi signal. No issues. 

Hi ​@Justin_21 

Sorry to hear of the issues you’re having with your Boost.

It occurred to me that you would see exactly this issue were the Boost to be transmitting SonosNet on a different channel than where the other units are looking for it. Moreover, if this is the issue, then there is no way you or the others here could easily determine as much, which is why I am writing this.

With a speaker wired to ethernet so your system is online (and with Boost connected so it is online too), please submit a support diagnostic and reply here when you have done so, and I’ll be happy to take a look for you. Please don’t share the number given - I can find it without. Thanks.

Interesting that you’re using a blended set up. Is it because SonosNet had issue connecting to those devices? 

Have you tried working with any of the new non SonosNet devices in you system? 

Hi ​@Justin_21 

Slight correction - the account you are using here does not have any speakers registered to it. Please send either diagnostic numbers or the email to which your system is registered to me via Private Message and I’ll check for you.

Thanks for popping in and sharing your thoughts. That is a logical possibility for sure. I did try changing channels around but did not have a eureka moment yet. I would definitely appreciate the help. 
I submitted a diagnostic. 

The Roam, and my Arcs, don’t support SonosNet. Nor do the pair of Era 100s, but they’re to be bonded as surrounds to an Arc. I’ve been running ‘blended’ since non-SonosNet speakers came out, essentially. For a couple of months, it was WiFi only, while construction was occurring, but I’m back to ‘blended’. 

I have non-Sonosnet devices going back to the original Move.  All work just fine. 

Hi ​@Justin_21 

Thanks for the diagnostic!

I was right - your Boost is transmitting SonosNet on channel 1, but all the other speakers are looking for SonosNet on channel 6.

With both the Boost and the other speaker wired to ethernet (your current configuration), please change the SonosNet channel to 1, then back to 6, if desired (there are no WiFi scans in the diagnostic, so I cannot see which channel your WiFi is on, but please use a different channel than SonosNet). Channel 11 is also available. I do not recommend using any channels other than 1, 6 or 11 for your WiFi, and a different channel than SonosNet.

Settings icon » Network » SonosNet Channel » 1/6/11

Once done, please remove the ethernet cable going to the speaker, and you should see your system remain online.

I hope this helps.

Hey Corry,

Thanks for finding that. However with both plugged in the Sonos app says SonosNet Channel not available. 
 

if I unplug the boost the SonosNet for all the other speakers is set to 1. If I try and changing it to 6/11 it won’t stick and went I return to the previous screen it set back to 1. If I plug in just the boost it’s set to 1 and again if I change it to 6/11 it will not stick and immediately goes back to 1. 
 

Hi ​@Justin_21 

Thanks for the screenshot! That does not seem like desirable behaviour to me! I shall report it.

For yourself, 6 is the default channel, so I think the quickest way to get this resolved will be to just Factory Reset the Boost and set it up again. Please keep the other speaker and the Boost ethernet-wired until the adding process is complete.

I hope this helps.

Edit: Please don’t follow this step

Hi ​@Justin_21 

Please ignore my previous post.

I have it on good authority that if you unwire the Play:3 and reboot the rest of the system, it will find SonosNet broadcast by the Boost and connect to it. You should then be able to adjust the channel if needed (if conflicting with your WiFi, for example).

I hope this helps.