I registered my sub gen 2 in Feb 2019 and all was well until the sub showed no power. After a call to the sonos support team and an investigation it was a proven fault in the unit all I was offered was a 30% discount voucher on future sonos products. Considering the premium price point of Sonos products, I had hoped for a longer lifespan and greater reliability. 1300 AUD albeit with a 30% discount for a sub that lasts 4 years (in my experience) doesn’t make any sense for me.
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It’s always frustrating when electronic stuff fails. Sonos gear will do it, along with any other manufacturer’s stuff. How many other manufacturers will offer discount on replacement out-of-warranty items though?
nik9669a you’re correct it’s very frustrating however a 30% discount on such a supposedly premium product certainly does not cut the mustard with me for a know manufacturers fault on the sub. A very quick search shows up multiple complaints of the very same issue. Sonos have definitely lost me as a customer.
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