Controllers & Music Services

I have just moved overseas and set my Sonos up on the new wifi and the UK radio stations arent working any more from the app.  BBC radio works but not commerciql radio.  Any reason for this?  

In trying to play songs with a crossfade so one song blends into the next on Spotify, something which works on Spotify natively and any other speaker system we've played it through, the Crossfade does not play correctly through Sonos. There is no crossfade when playing Spotify on Spotify but with the sound coming out of the Sonos system. What can we do about this! It's not groovy when a song ends abruptly and there's space and then another song starts.

Greetings,I’m not having any luck getting my iTunes playlists to show up under Imported Playlists in the “Music Library” source. Here are my specs:Computer is running Windows 10 iTunes v12.11.0.26 Using the Sonos 2 app (had the same results on the Sonos 1 app, then tried updating to Sonos 2 to see if that would make any difference) Sonos system is freshly updated as well v12.2.2, build 61183220 What I’ve done so far:I don’t have my music in the “My Music” folder, but I have successfully pointed Sonos at the parent folder with that does have the albums and such in it, and can play those no problem I tried exporting a few playlists as XML into the parent folder that has the artists / albums as subfolders also created a “playlists” folder inside the parent folder and copied the same XML files into there I also tried exporting the entire iTunes library as an XML file into the parent folderAfter each export of XMLs I’ve updated / re-indexed the music library, and I can still play the musi

Hi, l have been a Sonos user since 2005 and lost all my playlists yesterday… My family is devastated so I hope someone can help me restore them. I was changing a router and factory reset all my Sonos one units and this seems to have erased all my history. I thought my settings were tied to my user account in the cloud...I do own some old ZP100 that I was still using 6 months ago, co-existing with some Sonos One units in my old network before I moved house. Is there a way I can use those to recover my playlists? I would be very grateful if someone has a solution.Thanks a lot! 

Isn’t it about time Sonos sorted this error out?No updates, no altering files, no upgrade, no changes whatsoever.Can connect yesterday, and the day before and since the last update no problem, now today, as usual with its periodic glitches it can’t find the music files - no one moved them, or changed them so why can’t it suddenly find them on a computer dedicated to playing Sonos?

I got a new iMac and moved my library over to the new computer.  My new computer will not allow the Sonos to connect.  I checked the firewall and the sharing folder.  Still won’t connect. Need help 

I tried to add Overcast to the Sonos app. Unfortunately I got the information that my username/pw unkown. After that I tried to login directly on oercast.fm, it works. Anybody an idea why I cannot add that service to Sonos?  

I have Sonos playbar and added my Gaana account to stream the music. When I search songs or movie names, Sonos app doesn’t show any results but when I do the same search in Gaana app it display the results.It is very frustrating because Sonos playbar can be used with Sonos App if we are not connected to the TV and music search don’t work.Any suggestion on this or is this a know issue with Sonos APP

So many questions, so few answers: I have 2 Play 1s and two Play 5s. The latest software update has left the S1 software unable to see the Play 1s and the S2 software unable to see the Play 5s and me unable to rewind to the state I was in before The S1 software cannot ‘see’ my computer and so I cannot connect with my computer based music library The S1 software can no longer see’ my YouTube Music library  I have just about had it with Sonos. I am ready to trash the lot. I need HELP. I have many opinions but . I need HELP from Sonos. A human being. A voice. Someone who is going to fix the mess that they have created. How do I contact these people ?

This is what I see when I click on Amazon Music in the S2 app.  Unlimited is not there.  All I can do is play things that I have added to My Music.  I cannot see or search unlimited.I have an Amazon Music Unlimited subscription in Germany and my Sonos account and devices are also registered in Germany.Any ideas?  

When I try to access My Music via Apple Music, I get the following error message: Unable to play “song title” - the connection to Apple Music was lost.  I have spent hours trying to troubleshoot this. Can anyone help? 

Hello team,I am trying connect my tidal account to Sonos app, after entering the credentials an error appears same as the attached screenshot  

Hi Yesterday I bought a Sonos Port so I could be using my streamingservices Apple Music and Tidal on my own stereo.Unfortunately I have an issue using Apple Music, as none of the artist in my own library are shown with pictures but only the dull round white icon with a red microphone inside.I do know that the artists can be shown with pictures, because if I do a search for an artist f.ex. James Taylor I can see the artist correctly in Apple Music but without pictures in my own library inside Apple Music.What can I do to fix the issue?Thanks in advance. Kind regardsFlemming Andreassen

I’m about a month Into using my Sonos Arc and Sonos One. I’ve been an Apple Music sub for only 3 months, so I’m not really familiar with them ,too. But, I can find albums on Apple that I can’t seem to find using the Sonos connection to Apple. And, today, after finding music on Apple, like NYE 2021 Carl Cox DJ mix, I they look for it in MySonos. I can find one cut from that album, then find the album from that cut, then play the album. It doesn’t show under Recently Played. And when I add it to MySonos, it doesn’t show up. Even though I can go back and try to add it again and the message offered me to remove it from MySonos. Am I doing something wrong here? I do realize that Apple is controlling responses to what I assume are Sonos data requests.  Does the same thing happen on other services?

I have a few shows from the BBC saved in my Sonos. The latest shows no longer can be found on my Sonos not when searching for them. It seems to only find shows from a month of so ago ..

When streaming from my iMac the music will stop with a message “unable to connect to //peterimac/music/

My Sonos One speakers skip and jump to the next track, with music services such as Audible or Idagio.  I've changed wireless channels, rebooted router.  It still is happening.  Any suggestions?

Hello, I just Upgraded to Spotify Premium. My Sonos displays the 3 playlists I had created prior to Premium, however any new Playlist I create does not show up in my SONO Spotify Library. I have rebooted, reauthorized, Deleted and Added my account, Updated my libraries….I am out of troubleshooting ideas?  Anyone of this forum with any thoughts or solutions...Much Appreciated ...Paul

When I search for anything - artist, album, song, etc - Apple Music is not showing up. In any of the search results.  This just started happening this past week.  I removed Apple Music as a source and then added it back in but still doesn’t show up in search.

The Sonos S2 app won’t connect with Audible’s new Plus titles. The Sonos app still connects with and plays purchased titles. I regret changing from the Sonos app to S1 then S2 and should have left the Sonos app unchanged. Sonos support not available at this writing. Anyone else notice this issue? Thank you.

Until recently I have been able to playback recent BBC shows but this now seems no longer possible unless I airplay onto new Sonos kit.  Until recently it was feasible to search for the show and pick the recent episodes.  Any idea why and is there a workaround?

Ever since the new Sonos app came out earlier this year, every day that I open it, my Apple Music service account has been removed, so every day, I have to add it back to my Sonos account. Why is this happening and is there a way to make it stop so it stays linked to my Apple Music account permanently?

I made a new Spotify playlist and it wont show up in the Sonos app. I have tried reauthorizing, updating music libraries, and restarting all the services. Seems to be a common issue online, but still any help is appreciated.

Playing Spotify playlist/Sonos speaker from my husband’s PC.  When I want to stop the music I close Sonos.  Most of the time this stops the music.  BUT NOT ALWAYS.  The music keeps playing so I go to Task Manager, but don’t see anything resembling an active Sonos app.  So I restart the computer.  Music keeps playing through restart.  I do a hard reboot and the music continues.  At that point I unplug the speaker to stop the music.  Can anyone tell me why the music keeps playing even if all devices in the house are shut down?

Hi,I have set up a shared music folder on a PC and would like to connect it to my Sonos system. I have verified I can access the shared folder by accessing the PC (Windows 10) through a connection with my Mac (OS Catalina), using Go>Connect to Server and entering the user/password. Also worth noting I have tried to follow all the online thread advice about setting up the Defender firewall and permissions correctly, at least to the best of my ability. Despite all this, even though I can see the shared folder contents when I access through my Mac, when I try to set it up on Sonos app on my iPhone through System>Music Library>Add Shared Music Folder, it says my PC “is not responding”. Can anyone help me solve this problem? Thank you so much!