Greetings,I’m not having any luck getting my iTunes playlists to show up under Imported Playlists in the “Music Library” source. Here are my specs:Computer is running Windows 10 iTunes v12.11.0.26 Using the Sonos 2 app (had the same results on the Sonos 1 app, then tried updating to Sonos 2 to see if that would make any difference) Sonos system is freshly updated as well v12.2.2, build 61183220 What I’ve done so far:I don’t have my music in the “My Music” folder, but I have successfully pointed Sonos at the parent folder with that does have the albums and such in it, and can play those no problem I tried exporting a few playlists as XML into the parent folder that has the artists / albums as subfolders also created a “playlists” folder inside the parent folder and copied the same XML files into there I also tried exporting the entire iTunes library as an XML file into the parent folderAfter each export of XMLs I’ve updated / re-indexed the music library, and I can still play the music, but the playlists don’t show up. Any other suggestions?

Hi there @rkanarek.Thanks for reaching out and welcome to the community! Let me help you figure this out.Sonos imports your playlists from playlist files in your shared music folder.If some or all of your Imported Playlists are missing, it means Sonos wasn’t able to find or read your playlist files. You may check this article that contains suggestions to help youfind and add your missing playlists.If the Playlist file exists in a different folder on the computer, make sure that this folder is added to Sonos, and hasindexed the correct Playlist file.A good way to verify is to look at the last modified date of the file - most music software saves a new version of the file every time it is closed and reopened.Please verifythe playlist file's format, to ensure thatthe playlist file format is compatible with Sonos.Sonos only supports XML, M3U, WPL, and PLS playlist files created with software like Apple iTunes Music, WinAmp, and Windows Media Player.If the above advice was followed and the issue persists, please submit a diagnostic report, and reply with the confirmation number, I'd start by reviewing your system and see if there’s anything causing this issue.Let me know how that goes.

R

rkanarek

Contributor I

Answered

Can't get iTunes playlists to appear in Sonos Music Library

11 replies
2830 views

Greetings,

I’m not having any luck getting my iTunes playlists to show up under Imported Playlists in the “Music Library” source. Here are my specs:

Computer is running Windows 10
iTunes v12.11.0.26
Using the Sonos 2 app (had the same results on the Sonos 1 app, then tried updating to Sonos 2 to see if that would make any difference)
Sonos system is freshly updated as well
- v12.2.2, build 61183220

What I’ve done so far:

I don’t have my music in the “My Music” folder, but I have successfully pointed Sonos at the parent folder with that does have the albums and such in it, and can play those no problem
I tried exporting a few playlists as XML
- into the parent folder that has the artists / albums as subfolders
- also created a “playlists” folder inside the parent folder and copied the same XML files into there
I also tried exporting the entire iTunes library as an XML file into the parent folder

After each export of XMLs I’ve updated / re-indexed the music library, and I can still play the music, but the playlists don’t show up.

Any other suggestions?

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Annazel SAnswer

Retired Sonos Staff

Hi there @rkanarek.

Thanks for reaching out and welcome to the community! Let me help you figure this out.

Sonos imports your playlists from playlist files in your shared music folder. If some or all of your Imported Playlists are missing, it means Sonos wasn’t able to find or read your playlist files. You may check this article that contains suggestions to help you find and add your missing playlists.

If the Playlist file exists in a different folder on the computer, make sure that this folder is added to Sonos, and has indexed the correct Playlist file.

A good way to verify is to look at the last modified date of the file - most music software saves a new version of the file every time it is closed and reopened.

Please verify the playlist file's format, to ensure that the playlist file format is compatible with Sonos.

Sonos only supports XML, M3U, WPL, and PLS playlist files created with software like Apple iTunes Music, WinAmp, and Windows Media Player.

If the above advice was followed and the issue persists, please submit a diagnostic report, and reply with the confirmation number, I'd start by reviewing your system and see if there’s anything causing this issue.

Let me know how that goes.

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rameckler

Avid Contributor I

Just to let you know, turning the firewall off has worked and the playlists are through but only the M3U files not the XLM.

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