Music service (Audible, Idagio...) skipping, jumping to next track in middle of a track

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My Sonos One speakers skip and jump to the next track, with music services such as Audible or Idagio. I've changed wireless channels, rebooted router. It still is happening. Any suggestions?

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AirgetlamAnswer

Were all your Sonos devices unplugged while you rebooted the router?

If they were, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

Bruce

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User966103Author

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As of today it now includes Idagio Music Service and skips repeatedly in the middle of a track, seconds apart. Some Audible books play O.K., others stop in the middle of a track and jump/skip to the next track. Very frustrating. I’m thinking of getting non-Sonos speakers, even if the sound quality is not as good. It makes Sonos impossible to listen to music services. Radio stations and music library, O.K., but not music services.

Airgetlam

Each service has their own tolerance for disconnects, so it’s possible that one service may run without issue, while another fails. I don’t have the same experience with Audible, but I don’t use Idagio.

All I have to work with is what you tell me and the general knowledge I have of the Sonos system, and networking. I don’t have access to the information in your diagnostics, nor the tools to remote into your system and see what’s going on directly.

I’ve provided suggestions to fix what I thought might be causing your issues, but it wasn’t correct. I don’t have any further options, other than to suggest you continue your efforts in getting a Sonos rep who can assist you.

Bruce

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