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Contributor I
Jan 2, 2021 7:40 PM UTC
Answered

Apple Music connection lost

When I try to access My Music via Apple Music, I get the following error message: 

Unable to play “song title” - the connection to Apple Music was lost. 
 

I have spent hours trying to troubleshoot this. Can anyone help? 

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Smilja
SmiljaAnswer
Jan 2, 2021 8:11 PM UTC

Have you checked that your Apple ID hasn’t been locked? Evidently Apple had experienced some kind of annoying outage in the past week that has allegedly been fixed as of yesterday; not sure that this is really true.

https://support.apple.com/en-us/HT204106

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

2 replies

Smilja
SmiljaAnswer
Jan 2, 2021 8:11 PM UTC

Have you checked that your Apple ID hasn’t been locked? Evidently Apple had experienced some kind of annoying outage in the past week that has allegedly been fixed as of yesterday; not sure that this is really true.

https://support.apple.com/en-us/HT204106

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
KevColAuthor
Contributor I
Jan 2, 2021 8:32 PM UTC

Thanks for the suggestion. My Apple ID isn’t locked. It’s functioning in other ways. I appreciate the suggestion, though. 

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