Controllers & Music Services

I have folder.jpg files for album art in every single album folder. It has worked great so far. Now I have bought a new Synology NAS and have moved all my music folders there, including the folder.jpg files. Still works great. BUT... If I edit any music file in a folder with the NAS utilites, Sonos stops displaying the album art from the folder.jpg file in the folder. Updating the Music Library doesn't help. It doesn't even help if I delete the old folder.jpg file and put a completely new folder.jpg file in the folder. If I once have edited any music file in that folder, Sonos refuses to display the album art in any folder.jpg file from that folder any more. Why?

i bought several speakers but was never told that i had to keep updating software. i am then told i have to keep checking for software updates and it is my fault that my system forces me to update the software. there is a box saying later but that just sends you back to the update screen. Then you have to reset your password, the email comes through but there is no reset button displayed, you have to click around aimlessly until you find it.I DO NOT WANT TO CHANGE MY PASSWORD. Customer unservices, we are having problems with our phones today, funny that they have problems every time i phone. To update system took 20 min meaning i missed the programme i wanted to listen to .my old transistor radio possibly didn't sound great but at least it worked every time and didn't need updating.

Hello, I have Sonos S5 'gen 1" and when i try to update it there was a massage says "update error 11", I was trying to restart the router and also factory resetting the speaker but unfortunately all steps are failed, Actually the unites was in store for a years and that's maybe the reason and the firmware needs to update..kindly help.

My Sonos system (pair of Play:1s) works fine when streaming from Apple Music but when I play music direct from those stored on my device (iPhone 😎 it consistently skips forward to next when only halfway through a track! The next song plays immediately, for a while, until it too skips on to the next song. It used to work fine but this problem has been persistent for a while now. Is there anything I can do to stop this happening? Thanks

Can we get a visualizer please!

Can't get rid of the chime alarm sound. I use to have my alarm set to the news every morning and now the chime sound comes up and even when I turn it off I have to choose the news station. I have deleted all the alarms and made sure all chime sounds are not chosen yet when I create a new alarm and I chose the radio station as a "alarm sound" I still get chimes as a sound. How can I solve the problem? Thanks

I can see the song name and artist in sonos controller, with the duration and everything. However, I don't see them scrobbled to my last.fm account.

Trying to update the app on my fire tablets... I removed the app from one of the tablets and tried reinstall. Appstore says the APP is not compatible with any of my tablets. HOWEVER it is on four other of my tablets (all the same model) and they work

Long time Sonos user. It used to be rock solid. Not any more. We have 4 Zone Players in the house (no PLAY speakers), and since the 9.0 app, it's practically unusable. Our zones are Office, Shop, Living Room, and Pool. 95% of the time I am using it in Shop with an Amazon Fire tablet (new model). What happens is the controller app in the shop will randomly switch the room to Pool. Sometimes I can switch back to Shop, and other times Shop is completely missing, with the only room available to choose it Pool. Quitting the app doesn't work. I have to go into settings / advanced and do a reset controller. All the rooms come back and Shop is now selectable and works. Other times, it switches to Pooll all by itself, and when I choose Shop, it says "Sonos Player not found" (or something similar). Again controller reset in the app fixes it. But most of the time, I can just go to Rooms, select Shop and start playing again. The other issue/annoyance that has existed since V8

I have multiroom Sonos setup in 5 rooms which are often grouped together. I find it frustrating when I change the group volume and it changes all the speakers. I’d like to have the option to lock the volume for a particular room/speaker, maybe have a lock button next to the mute button, so that when you change the master volume it doesn’t change the sound level in that particular room. Alternatively an option in settings to disable the master volume control so that each room has to be adjusted individually, would be very handy, what do you think?

I have upgraded my Sonos and the speakers appear on my HomeKit ( on my iPad only. Not on my phone for some reason). I thought this would b enough to trigger a response when saying : hey Siri. But nothing happens and I have to revert to screaming at Alexa. Any clue on why that is ??

SONOS software was updating and then went haywire and crashed my network of 7 SONOS units. Asked me to sign in but wouldn't recognise my password. Message said to reinstall all units which I did and then found that all my playlists built up over years had disappeared. On checking the forums this has happened before so why haven't you got some sort of warning message flashing up telling us the risk before reinstalling? You know what the issue is but have ignored it. I also can't believe that you haven't come up with a cloud based backup solution to avoid this situation. It must be fairly simple to do a Dropbox solution. Your customer service and support is second to none but I feel like throwing the lot out of the window and starting again with units which have more reliable and less clunky software. Very very disappointed.

I can play audible on my Sonos using my PC Sonos xontroller. However, audible books are not appearing in the Sonos app either in an android player or in my I-pad.

My Logitech My Harnony Remote has added control of SONOS to its capability.  The problem is that my saved radio stations will not play, and many times they freeze the remote.  This is a new capability to the remote, and I can't seem to get an answer as to how to fix it. 

When a song comes on in the sonos app. It would be nice if I could "like" that song and have it auto added to a Spotify playlist. This feature exists inside the app "SoundHound". This would make it easy to save music that I like when it comes on especially if someone else is linked to the same speaker with their account. I'd like to save their song to my account.

With Sonos announcing that are expanding their developer program (Click here) and created some new API that operate through the cloud, it has me thinking of would want out of new/party controller app. The first thing that came to mind is that I want a single app that fully controls both my Sonos speakers and my pool. To give a little background, my pool has a 'smart controller' of sorts on it. I have an app (Hayward) that can control the pumps, heater, lighting, and the electrical board connected to my pool. It allows scheduling and creation of scenes as well. On the Sonos side, I've got outdoor speakers in place. So on a typical afternoon in the backyard, it's not uncommon for me to be switching between my Sonos and Hayward app. Although it's a 3rd world problem, wouldn't it be great if I could do all the usual changes through a single app? As added bonus, it would be great to be able to associate certain lighting schemas with certain Sonos favorites. How about turning

Received a Sonos Play:1. Looked into, can't use it. It's proprietary bs. Tried setting up but just get blinking amber light, factory resets, try again, try again... Don't have WiFi except for using Win 10 as a hotspot (PC hardwired to LAN)... One second my PC will 'see' it, then goes to amber, and fails to connect. In any case, I would like my account deactivated and removed from any mailing lists. And is my name attached to the device, somehow? If so, can this be removed, as well? I plan to give the device away. Also, constructive feedback, when the desktop app fails to connect, rather than making it impossible to exit the application short of killing the process via TM, maybe a exit button that actually works, or something like that, would be nice, rather than trying to force the user to continuously beat their head against a wall, with a 'Try again' button, and non functioning 'x', top right corner. Thank you.

I would like to keep loudness on at low level but automatically turn it off at a higher...

Sounds like people have been getting an email describing how to obtain a voucher for each controller. Why haven't I received an email?

Resetting and losing playlists is not much fun so saving them somewhere to reimport would be a sensible addition.

Sonos systems lack any type of access control. As long as anyone has access to your home network (it could be your 8-year-old child using his/her iPod or a guest who came over), they can access your Sonos system and play the music they want. My 8-year-old daughter independently installed Sonos on her iPod and every time I am playing my favorite music, she hijacks the system and plays her teenager-style music. Once I had some guests over to my house from Italy. The guy installed Sonos on his phone and 2 minutes later my speakers were playing old-fashion Italian music. If one has an open network, you could imagine neighbors playing their own music at his house. I think that a Sonos system should be password-protected.

Hi. Could you add AppleScript support for the Sonos Desktop Mac App? AppleScript makes it easy for users & other Mac apps to control Sonos. Most music players on Mac have AppleScript support, like iTunes, Spotify, Deezer, Rdio, VLC etc. For instance, FinelyTuned is able to control iTunes, Spotify or Rdio via AppleScript. Unfortunately, it can't control Sonos yet, due to the lack of AppleScript support. Cheers.

I have an XBMC server that serves its library of music via UPnP. When I configure my Sonos to 'Show Rhapsody UPnP Servers', my Sonos controller will see XBMC and allow me to play music from it. However, there seems to be no means to enqueue an entire album... I must enqueue each song separately. Is there an option to enqueue entire albums from a UPnP server that I've simply overlooked, or is this action unavailable in the Sonos app?

Setting up a play one seems it sets up then I go to rooms and it says unused, clicking on the unused it says to confirm player and link to my account, After clicking on link to my account its says Account update complete. when I go back to rooms it still says unused. Have done these steps numerous time even tried doing a factory reset and I get the same thing.

I now dread upgrades. This time, like MOST SONOS UPGRADES in the last few years, After applying an upgrade I seem to have to manually reboot every single device and also reboot my wi-fi router and boost. WHY ? What is causing this? Network Matrix shows GREENS everywhere. Half my ZP's are ethernet linked. Hald on wi-f- + boost which likely isnt needed but... Never used to be this way. Shoudln't be this way. After the iphone and playbar upgrade -- all other zones were there. But choose one to play.. ....it starts.. then bombs. Then its gone from the ROOMS list. Then iPhone App cannot find Sonos. THis is 30 minutes or more after the upgrade.successful meesage. . Eventually the APp connects and now the zones are still gone. 7 zones are now down to 2 on my iPhone App. Then 3 more appear.. then they drop. Ludicrous. Its going to take me a while but I'm now actively looking into Bluesound as an alternative. Seems to have the same capabilities. SONOS - pull your