Renowned Enthusiast I

Yet another Upgrade nightmare

Forum|Forum|8 years ago
July 14, 2018
42 replies
1365 views

I now dread upgrades.
This time, like MOST SONOS UPGRADES in the last few years, After applying an upgrade I seem to have to manually reboot every single device and also reboot my wi-fi router and boost.
WHY ? What is causing this?
Network Matrix shows GREENS everywhere. Half my ZP's are ethernet linked. Hald on wi-f- + boost which likely isnt needed but...
Never used to be this way. Shoudln't be this way.
After the iphone and playbar upgrade -- all other zones were there. But choose one to play.. ....it starts.. then bombs. Then its gone from the ROOMS list. Then iPhone App cannot find Sonos. THis is 30 minutes or more after the upgrade.successful meesage. . Eventually the APp connects and now the zones are still gone.
7 zones are now down to 2 on my iPhone App. Then 3 more appear.. then they drop. Ludicrous.

Its going to take me a while but I'm now actively looking into Bluesound as an alternative. Seems to have the same capabilities. SONOS - pull your sock up.

9.0

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SullydksAuthor

Renowned Enthusiast I

As an update - Finally got is all up and running again. Then after an hour of playing... The 2 grouped zones just stopped playing. And my iphone could no longer connect. Rebooted the CONNECT in living room and still cannot see it. This version is doing a grand job so far. Is it my set up which has been pretty stable for 10 years or more ? Os is SONOS new versions just FAILING BADLY

====, Synology NAS. FLAC only.

SullydksAuthor

Renowned Enthusiast I

Is it a coincidence that now all internet access has dropped? Me thinks not.
Rebooting router again.

====, Synology NAS. FLAC only.

jgatie

Rebooting the router without doing a full network refresh is what is causing your problems. You have IP conflicts. Rebooting the router causes more IP conflicts. You must reboot every network device, forcing them all to get a legit IP from the router. Until you do this, every expired IP lease is a potential conflict, and it will cause the problems you are seeing.

After the refresh sets the router straight, then you can prevent this from happening again by reserving IP adresses in your router setup so your Sonos gear always gets the same IP.

SullydksAuthor

Renowned Enthusiast I

Appreciate this.
So after a Sonos upgrade I have to reboot TV laptops desktops iPads iPhones
That maybe a fact but it’s just plain Ridiculous.
But this seems more serious. All internet access lost. 2 hours with BT and no success. Rebooted everything. No idea what caused it but it’s a hell of a coincidence.
No internet for at least 3 days now.
Can’t bkame Sonos. But one hell of a coincidence.

====, Synology NAS. FLAC only.

SullydksAuthor

Renowned Enthusiast I

Btw. Checking via the hub and there’s no ip conflict.

====, Synology NAS. FLAC only.

jgatie

You won't see a conflict, whatever is looking will only ever see a single device on any single IP. That's why its a conflict. If you follow the advice and reserve IP addresses, you will never have to do this again. This has worked for scores of other users.

Ken_Griffiths

Btw. Checking via the hub and there’s no ip conflict.

Have you, at any point, followed the much-mentioned suggestion of adding your Sonos devices to your routers DHCP Reservation Table ... or does this happen to you after every single update, despite having done that already?

I’ve seen you complain in the community, in the past, about these issues, so I thought you would have followed that advice from many others here who are quite experienced users.

I’ve been using my Sonos System for several years with my current netgear 802.11ac mimo router and since I took onboard the users-advice and added the Sonos IP addresses to my routers DHCP table, I’ve not had one single issue and I’ve truly lost count of all the Sonos updates I have done over the years. This latest v9.0 update installed without a hitch for me and I’ve seen others say the same thing.

If you have added your device addresses to your router and are still getting these post-update issues, then I would perhaps look at maybe changing your router.

S

Simon F

Trending Lyricist I

Thanks Ken Griffiths......

This response sums up EVERYTHING wrong with the current SONOS thinking. I don't have have to know anything about IT to use my phone, TV, computer, other devices. They work. It's called Plug and Play. But apparently with SONOS I have to access a DHCP Reservation Table (what?) in my Router. Now, OK, I actually know what this is. But on ALL routers it's going to be in the advanced menu section (clue is in the title). Most people wouldn't even know how to get to the menu section, let alone how to reserve IP addresses. So, to sum up, Ken's advice is that to be a SONOS consumer, we all have to have advanced computer and router skills.

That's why I am so pissed off with SONOS trying to do (yet another) upgrade - failed twice, going for 30 minutes so far and no joy (2-3 minutes - SONOS are having a laugh).

SONOS will die as their competitors are getting a lot better. They need to be more consumer aware and less "tech" aware.

SullydksAuthor

Renowned Enthusiast I

Ken. I’m an experienced user.. thanks. I’ve been with Sonos from their conception. I’m a techie too. Not that I need to prove squat to anyone.
But I shouldn’t need to screw around with settings like this. Sonos is a consumer product not an IT gurus product. I don’t spend my days online reading 100’s of entries bit I’m grateful to those of you who do. And to answers received.

I wilk continue to complain and moan at Sonos (not you ) and their slow demise from a superb innovative company with UI and users at the forefront to an organisation now
Unclear about what the are or who they want to be and requiring more tech know how and support than my pc intranet.

Cheers.

====, Synology NAS. FLAC only.

jgatie

I've been giving the advice to refresh and reserve IP addresses for 10 years, to the couple dozen or so people that it affects every update. This is nothing new, nor is it a signal of Sonos' "slow demise". You just happened to be the one affected this time.

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