Skip to main content
SaMeH
Contributor I
Sep 12, 2018 9:29 PM UTC

Update Error 11

Hello,
I have Sonos S5 'gen 1" and when i try to update it there was a massage says "update error 11", I was trying to restart the router and also factory resetting the speaker but unfortunately all steps are failed, Actually the unites was in store for a years and that's maybe the reason and the firmware needs to update..kindly help.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

6 replies

Airgetlam
Airgetlam
Sep 12, 2018 11:55 PM UTC
If the unit hasn’t been kept up to date, there is indeed a possibility that the software on it is too “old” to be automatically updated. Usually, a call to Sonos and a diagnostic gives them the opportunity to get it properly updated for you.
Translate
Bruce
    Chris
    Chris
    Lead Maestro
    Sep 13, 2018 12:13 AM UTC
    Yes the firmware may be too out of date and in that case you need to call Sonos support for them to manually go in and update it.

    Only other thing to try first is plugging it and one of your working units into your router. And try firmware with it hooked to router. Sometimes I have better luck that way with a problem unit.
    Translate
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      Chris
      Chris
      Lead Maestro
      Sep 13, 2018 12:13 AM UTC
      Yes the firmware may be too out of date and in that case you need to call Sonos support for them to manually go in and update it.

      Only other thing to try first is plugging it and one of your working units into your router. And try firmware with it hooked to router. Sometimes I have better luck that way with a problem unit.
      Translate
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
        SaMeHAuthor
        Contributor I
        Sep 13, 2018 9:17 AM UTC
        Thanks for your comment.
        I have already did that step before but unfortunately the problem is still happening.
        Translate
        Chris
        Chris
        Lead Maestro
        Sep 13, 2018 1:49 PM UTC
        Then yes best thing is call Sonos to force the update.
        Translate
        Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
          SaMeHAuthor
          Contributor I
          Sep 13, 2018 2:09 PM UTC
          Will call them today Chris. ?
          Translate
          Terms & ConditionsAccessibility statement