Contributor I

unused player how to resolve

Forum|Forum|8 years ago
August 18, 2018
1 reply
1364 views

Setting up a play one seems it sets up then I go to rooms and it says unused, clicking on the unused it says to confirm player and link to my account, After clicking on link to my account its says Account update complete. when I go back to rooms it still says unused. Have done these steps numerous time even tried doing a factory reset and I get the same thing.

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Keith N

Sonos Staff

Hi there, jbalestrine. Thanks for posting and welcome to the Community. If you are still having trouble with this, it may be best to give our support technicians a call to have a closer look at this in real time. They can set up a remote session and get a better view of how Sonos is attempting to communicate with the Play:1.

Thanks!

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