Controllers & Music Services

My Sonos controller will not launch the Sonos app on my Desktop PC. It has been working fine for over a year now. I have a seperete I Pad and the controller is working fine on this machine but as my music library is stored on my Desktop PC I cannot add new music. The system is happy to play my songs from the Sonos App in my library. I downloaded the latest Installer to my Desktop PC with the same result. I get the introductory Black screen but the controller will not launch. Any help appreciated

I cannot express how deeply dissapointed I'm in Sonos that without warning or choice my CR100 is not working anymore! I loved that i had a dedicated device to browse through my library, please give that back! The app on the phone is not even approaching the good old CR-100! Some examples: - The app needs to log on again after a while. - The physical hard wired controls are great and work much better than fidling around in the app. - Browsing with the jog wheel through your library is so much better than on a screen - I don't want to pass my tablet/ phone to friends when you have a get to getter. - I spent a lot of money on components, a dedicated controller should be an option. And really... it should be the easiest thing for sonos to develope you did it before! all techniques are there already! What to do now.. wanted to extent my system but serious doubting to sell it and migrate to B&O Beo sound.. Maybe with next update my play 3 will stop working..... no the

..........and once again, the system totally craps out after an update...........thanks SONOS

App (Windows) does not say "Set up new system" - it just says "Learn how to set up new system"

I realise that there has been a fair bit of feedback on the controller app recently, especially since the 9.2 update but I just wanted to provide my own feedback and what I believe are shortcomings of the app. Firstly, to explain my usage - I've had a couple of Sonos Ones for almost a year now and overall absolutely love them. I predominately listen to locally stored music (plus radio as an alarm in the mornings) but not streamed music. I work from home at a PC, so have music on all day every day and therefore mainly use the PC app during the week and the mobile app at weekends. I realise that the above probably makes me in the minority - not streaming music and not using the mobile app as much, but there you go. I feel that the controller has quite a few shortcomings that I would like to share, with the hope that some of these could be addressed over time; 1 - I realise that the 65k song limit is more to do with the hardware than the software and if there are any changes to t

When you wake up by using an alarm with a playlist, the system changes the repeat list to “repeat” . This happens irrelevant of the list or alarm duration. My daugther wakes up with a playlist and goes to bed with a story. Every nigth we need to remember to go 1) remember this silly feature 2) go in the room menu, hit the show playlist button, press the repeat button 3 times. Failing to this results in the story repeating itself for the entire night... Am I missing something or this is really how it is supposed to works? Roch

Just decided to play some music only to discover all the album tracks are listed and play in alphabetcal order. How do I change this? At the moment, Sgt.Pepper STARTS with A Day In The Life!!!

Like many people, I periodically upgrade my iPhone to take advantage of newer features. The replaced iPhone then becomes a Sonos controller. I have two such iPhones, sitting in charger cradles next to the easy chair in the main listening room, and on the nightstand in the bedroom for the bedroom Sonos Connect. However, now for the second time, Sonos has dropped support for one of the iPhones (OS version no longer supported). I don't pretend to understand the complexity of supporting a controller on an older iOS version, but it doesn't make me happy not to be able to use perfectly good hardware as a controller. How about a break?

Is there a windows 10 desktop app that works with the SonosONE? IF yes, where do I find it?

I am frustrated with the continuous need to keep updating Sonos software in the name of adding yet more functionality most of which I am convinced the majority of Sonos consumers simply never use. It seems like you just cannot stop tinkering with the Sonos product. I want to listen to my music on a stable Sonos platform without having to keep updating the software. The latest update required me to set up a Sonos account which I didn't want to do. There was no opt-out. It took me about 45 minutes to implement the update, possibly because living in the countryside I have slow internet. But I am sure others are in the same boat. I simply do not want or need any more functionality. Listen to your customers and stop tinkering with it. If you want to introduce more functionality then give simple customers like me the option not to install it. And if the reason for an update is to fix bugs then try testing the software more thoroughly before you release an update. I don't have to keep taking

I know it's been asked before but I'd like to know if setting a maximum volume will be available soon. Sometimes, I hit the volume bar and the speakers blast. I live in a condo so.... Not really ideal.

On certain Chromebook devices, Android apps are now natively supported in the stable channel of Chrome OS, albeit Google are still labelling this Play Store support as beta: https://9to5google.com/2016/09/27/chromebook-pixel-android-apps-play-store/ I thought I'd give this a whirl to see how this would help me drive my Sonos devices from my Chromebook Pixel: 1. The Google Play Music (GPM) Android app appears to work great and can cast to Sonos. The casting to Sonos from my Chromebook now works just as well as casting from my phone or table. And, unlike the old ARC way of running Android apps on Chrome OS, this is lighting fast and doesn't appear to be eating CPU cycles or battery. The GPM Android app runs full screen on my Chromebook, looks great and appears as usable and functional as the GPM web app - but with the benefit of now being able to cast to Sonos, something which was/is not possible from the web app. Result! Nice work Google. GPM app running on Chrome OS casting to Sono

Quit taking our money.. fix it ... what’s the deal?

My PC-based contoller loses connection with the Sonos network from time to time and I also get messages that my connection with my wireless network printer is getting lost. I'm wondering whether the wireless link with the printer and link with the Sonos network are conflicting somehow?

I can start playing music on my controller (iOS 12), on both Apple Music and Spotify. However, the controller does not show what music is playing, and I can't stop playback using the controller with the regular controls. I can only stop it with the buttons on the speaker, and by deselecting my room in the controller. I have submitted diagnostic report no 1127951674. I have 2 Sonos One configured as a stereo pair. I initiate playback using the controller app, search function, from Spotify, Apple Music or the phone's library, with the same result. This is what the controller looks like (while the speakers are playing):

Hello, Bit of a strange problem. Every once in a while grouping two rooms fails but only when I want to play TV. Setup: Sonos Beam + 2x Sonos Play 1s (surround mode) is room 1 2x Sonos Play 5 (1st Gen) is room 2 Sonos Boost for the separate network (to prevent interference) Since the possibility of delaying TV audio, the lip sync problem is gone and when it works, it works great. However, sometimes the audio disappears from room 2. No matter what I do, it will not come back without resetting the entire (!) setup. If I select music as the input, all is fine and the rooms group without problems. Going back to TV input and the grouping is gone. Diagnostic report: 1531067030 (TV input - no sound on room2) Diagnostic report: 1171627492 (Audio input, grouping working just fine) Would be great to get a quick fix for this, as resetting the system is a royal PITA. Thanks! Henk

A couple of features I think are absolutely necessary for this system. I have 15+ speakers in a couple different rooms and would love the ability to control the volume more accurately through the app. 1-Mute button. Hit it once and the volume is locked so that it will not go up/down based on group volume changes (when speakers are grouped) Hit the mute button again and it mutes the speakers as it does now. Another way to do this is to create a sub group of speakers in a larger group that are playing the same source but have a different volume, sound, etc. 2- Preset volume limits. I have a couple Play One/1's in sensitive, smaller areas. I would like those to have a set limit volume. (Again, this is when in a group) When the group volume is changed, the volume of these specific speakers would not change.

I upgraded the Sonos app on one of my phones to 9.0. Now I find that I have to have a Sonos "user account" registered before I'm allowed to use the app with my Sonos HT system. My controller app no longer gives me the ability to control my system. Looking through the FAQ I find the question "Why is it mandatory to create a Sonos account and register my system?" The answer given is "We believe creating a password-protected, verified, account is a reasonable precaution to take and decided to make it a requirement for all Sonos customers." "Its mandatory because we believe it should be done" is not a reason. Why would I need a password protected account to use something that was perfectly useable without it? What am I being protected from by all this nonsense? Fortunately my Mac app is still working but its a pain to use and not very convenient when all I want to do is turn speech enhancement on or off during a movie. I can't carry my computer around the house with me and use it

When the Sonos:One was released, we were told Google Assistant support was coming "in 2018". Now, Sonos Beam's press materials say Google Assistant will come "in the future". Pair that with the suggestion in the media that Google was coerced into the partnership by some kind of legal consideration (https://voicebot.ai/2018/05/18/sonos-patent-portfolio-used-to-persuade-google-to-allow-a-multi-assistant-device/). Sonos team, is this still slated to happen in 2018? Will it be full Google Assistant support, or will it be minimal support due to Google being a reluctant partner? Hoping for the best. Thanks!

Ok I have my Sonos app open and music playing. While working in another program, if I need to turn down, turn up, or mute the volume I have to select the Sonos app, and either move the slidebar or Ctrl+ or Ctrl- to change the volume level. I searched the internet on how to use my PC volume controls to control the Sonos app volume no matter what program I am using. I found this (https://autohotkey.com/board/topic/89596-control-sonos-system-volume-without-interrupting-your-work/), but I do not have a clue how to go in the registry and change all this, and I do not want to mess things up, so I will not even attempt. I also found this (https://en.community.sonos.com/controllers-software-228995/allow-pc-volume-to-control-sonos-volume-5447077), and the two answers given the links no longer work. Can anyone point me to somewhere or tell me how this can be done? Thank you

This took awhile to lock in, hopefully this helps others. 1. Set up the playbar on the tv as a Denon and use remote type 3 2. In the Sonos app, set up the LG remote 3. For the Tivo remote, hold mute & tivo button and type in code 1234

After updating to 9.1, the alarm fade in stopped working. Have it set on a radio station, which now starts in full volume. Anyone having same issue and possible suggestions?

I can not access the Music Library Settings under the Manage tab. I'm running OS X 10.10 and Sonos 9.1 I've just added the controller to my Mac Book Pro ( already have it on an iMac) Any pointers????

Dear sonos-developers, Are there any plans to release an SONOS Apple watch app in the near future? I hope so!

I’m happy that I can now control my Sonos devices through Siri on my iPhone, but I’m given an error message when trying to execute the same command on my iWatch. Is this expected?