Contributor I

Needless Sonos updates

Forum|Forum|8 years ago
January 23, 2018
15 replies
1388 views

I am frustrated with the continuous need to keep updating Sonos software in the name of adding yet more functionality most of which I am convinced the majority of Sonos consumers simply never use. It seems like you just cannot stop tinkering with the Sonos product. I want to listen to my music on a stable Sonos platform without having to keep updating the software. The latest update required me to set up a Sonos account which I didn't want to do. There was no opt-out. It took me about 45 minutes to implement the update, possibly because living in the countryside I have slow internet. But I am sure others are in the same boat. I simply do not want or need any more functionality. Listen to your customers and stop tinkering with it. If you want to introduce more functionality then give simple customers like me the option not to install it. And if the reason for an update is to fix bugs then try testing the software more thoroughly before you release an update. I don't have to keep taking my car into the garage to fix engine management software bugs - what makes Sonos so different ? It's not that complicated - it's only playing music for heavens sake. You are taking a perfectly good product and spoiling the customer experience by endlessly messing with it. Either leave it alone or give customers the choice to opt out.

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User239247

Contributor I

I want to listen to my music on a stable Sonos platform without having to keep updating the software.

bockersjv

Local Superstar

Have you read the thread or just the title? There are instructions above about how to turn of automatic updates .

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Keith_11

Contributor I

I am sick and tired of the forced updates of the Sonos system. I have close to $5K in Sonos hardware and I am about through with using it because ONE REASON...........the $#i77Y updates! I have several desktops, tablets, and phones that are all used to access the system.

With this last update 9.2, my system has been rendered completely USELESS because the system cannot update properly. I have uninstalled the application from all mobile devices, all desktops, rebooted every single device multiple times, yet the update will never complete. I only get the infamous error messages which mean absolutely NOTHING!

Get your act together. And to the moderator who is editing peoples comments, this is in violation of FREE SPEECH here in the USA where your company is based as well as where I am based. I have a suggestion for Sonos. If you need to make controllers and hardware be on the same version, then update controllers to the version of the software that's installed on my hardware (the Sonos speakers). DON'T force me t update what's running on the hardware unless I explicitly tell you I want to (maybe when you nicely tell me there's an update...and nicely allow me to ignore it). DON'T force me to shut down the entire system (in effect) while you update everything just so I can use one controller that I haven't used in awhile. Let me dictate when and what version to update the hardware to. And then if you must you can force me to update the controllers as needed to THAT version that I have running on my components. But don't force me up update the components simply to update a controller. Don't make me update everything to the newest version--allow controllers to update to whatever version is on my components, even if that's not the "latest and greatest".

:@:@:@:@:@:@:@:@:@:@:@:@:@:@:@:@:@:@:@:@:@:@:@:@:@

bockersjv

Local Superstar

Have your raised an incident ticket? Tried calling Sonos? Asked for advice on this user forum? Or did you just want to rant childishly. The freedom of speech bit was especially amusing. This Forum is run and owned by Sonos, they can do what they want and edit whatever they want so long as it's not libelous etc. Just as they are free to block people too.

If you read this forum over a period of time you will notice a trend for posts. After an update there at posts like these. When there is a period of no updates you'll get the opposite posts with people demanding new features and other changes. As the famous quote goes "You can please some of the people all of the time, all of the people ......"

I hope you get your system sorted and maybe then block further updates.

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vsassone

Contributor I

the way software production and releases work nowadays, it's just simply crazy not to be annoyed by updates and to refuse them... think again... (of course that updates ought to work and not fail and give meaningless error messages, it's a different matter... and something that should be demanded of very expensive sonos products... )

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