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John_404
Contributor I
August 20, 2014

Wireless Printer Connection Conflicting with Sonos?

  • August 20, 2014
  • 2 replies
  • 831 views
My PC-based contoller loses connection with the Sonos network from time to time and I also get messages that my connection with my wireless network printer is getting lost. I'm wondering whether the wireless link with the printer and link with the Sonos network are conflicting somehow?
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    2 replies

    Chris
    Chris
    Lead Maestro
    August 20, 2014
    is there a sonos unit beside the printer.  Have you tried changing the wireless channel of the sonos in the setup menu.

    best course is probably submitting diagnostic and calling Sonos to look at it.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Ryan S
    Ryan S
    Retired Sonos Staff
    August 22, 2014
    As Chris suggested, this could be caused by wireless interference. Please check the wireless channel on your Sonos system and that of your router to make sure the two aren't overlapping. It's best to have at least 5 channels between the router and the Sonos channel. 

    If you're still having trouble, can you please submit a diagnostic from your system and reply back with the confirmation number? 
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