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John_404
Contributor I
Aug 20, 2014 10:44 AM UTC

Wireless Printer Connection Conflicting with Sonos?

My PC-based contoller loses connection with the Sonos network from time to time and I also get messages that my connection with my wireless network printer is getting lost. I'm wondering whether the wireless link with the printer and link with the Sonos network are conflicting somehow?
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    2 replies

    Chris
    Chris
    Lead Maestro
    Aug 20, 2014 12:10 PM UTC
    is there a sonos unit beside the printer.  Have you tried changing the wireless channel of the sonos in the setup menu.

    best course is probably submitting diagnostic and calling Sonos to look at it.
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    Ryan S
    Ryan S
    Retired Sonos Staff
    Aug 22, 2014 10:03 PM UTC
    As Chris suggested, this could be caused by wireless interference. Please check the wireless channel on your Sonos system and that of your router to make sure the two aren't overlapping. It's best to have at least 5 channels between the router and the Sonos channel. 

    If you're still having trouble, can you please submit a diagnostic from your system and reply back with the confirmation number? 
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