Controllers & Music Services

Apple have just announced CD quality and 24bit high resolution lossless playback for Apple Music coming in June 2021. Is Sonos going to be able to play these lossless files direct from Apple Music like Tidal?

Hi!The music streaming service “KKBOX” currently launched high res. music streaming and just would like to know if this work with the SONOS speakers? Hope someone from SONOS can help to advise, thanks!!

Why the trueplay is not YET supported on my iPad Pro 11-inch (2nd génération). It’s unacceptable.

So just got the Roam last week and getting myself set up with Spotify. Thought I would see how the sound was on the Beam under my TV as I hadn’t had music to play on it. Of course, it was louder and definitley sounded more robust. I wonder if i could get some of the same effect if I went to Spotify Premium which IO understand has better music effect. Any thoughts would be appreciated.

i have a sony phone using android version 7. My sonos s2 app (version 12.2.2) is prompting me to download the new version 13.0.01 which I understand is not compatible. I cannot use my app, and i cannot download the new version.What should I do ? is there an older version of the s2 app that I can reinstall so I can still control my system?thanks 

Our current situation is that we own two Play 1’s, a Playbar and a Move. Is there a turntable that we can use to stream to our Sonos without having to jack directly into some amp or something?I’ve seen things like “TRNTBL” but not much info on them and that’s about it.We really just want to stream vinyl to our Move.Any ideas? Thanks. 

Every single time I open the Sonos app to play music, the Playlist section is completely missing from the My Sonos page. All I see is Recently Played and Stations. This has been going on for at least 2 months now. There have been several app updates since this issue started, but none of the updates have fixed this problem. The only way to fix it is to shut down the app and restart it. But that needs to be every single time you want to use the app because the fix is temporary. When I go into Edit My Sonos, these are the only options:  How do I fix this?? I swear, this app gets worse and worse with every update.I have never been able to get lock screen controls back after an app update 2 years ago, and no one has ever been able to tell me why I can’t get those controls. I’m using app version 12.2.6

Please let us access to our Spotify's playlists' folders structure in Sonos.I know I can access to my Spotify folders on Spotify and play them on Sonos.But what I can’t do on Spotify is picking a few playlists, drag and drop them in the sonos’ queue and play the songs randomly.Another thing I can do only on Sonos is dragging and dropping some playlists from Spotify and some playlists from my Sonos’ library and play them randomly together.It should be so pleasant to have the confort of browsing through my Spotify folders organisation instead of a mess of all my Spotify playlists unorganised (It’s even not possible to order them alphabeticaly !)Many thanks 

How can i connect my phone media to sonos?

In the sorting of playlists, could the app consider any numbers as numerical values, instead of as a strictly alphabetical string?I imported numbered playlists from iTunes but the S2 app orders them like:playlist 1playlist 10playlist 2playlist 3 … edit: I supposed the same question applies to sorting artists, album titles, and songs with numbers in the names, but it’s less of an issue here for me.

I am trying to play my music that I have uploaded to my iTunes account through my Sonos One speaker. I have Apple Music app on my phone, from which I can access my music library & listen to through phone or earphones. I do not have a monthly subscription to Apple Music, I just use the app to listen to my library. I have installed Sonos app on my iPhone but when I try to add Apple Music it says I have to subscribe to Apple Music? Am I able to listen to my library in my iTunes account on a Sonos speaker or do I have to subscribe to Apple Music too?

I have an older sonos connect amp so can not upgrade to S2 (which in itself is ridulous enough - surely there must be a way to make the S2 app run in a kind of limited S1 mode, but anyway, ok). The issue is the S1 app keeps telling me and all other users that the S2 app is there and we should upgrade. How do I turn off this annoying notification? Can this only be done by the general notification toggle (meaning we won’t get other notifications anymore either?

I picked up an ‘untested’ CR200 - intending to use it with some old S1 speakers.Charges and holds its charge well, but the touch screen isn’t functioning, (at least at the bottom) so I am unable to connect it to my network.Having searched in vain for repair guides etc, I realise this is likely to be a dead end, which is sad because it is in otherwise excellent condition.My only thought now, would be to see if i could use it for a trade-up, but the Ts and Cs indicate it needs to be connected to a system in order to be eligible.is there any way I can connect it to my network/speakers, or anything else I could do with it ?  

Hi! I would really love to join the Sonos ecosystem, but I feel like Android is only rudimentarily supported, Sonos advertises Trueplay and AirPlay like two of the main features - but doesn’t provide a similar feature set for Android. Are there any plans to support Android fully in the future?

Whilst removing my Sonos bridge the system told me to upgrade to sonos2, which I did. However that upgrade now does not recognise my play 5.  I want to revert to Sonos 1 but seem unable to do so as Sonos 2 keeps coming up every time I try to reinstall Sonos 1. How do I get back to Sonos 1?  

Now that S2 has been out for almost a year, are there any updates as to whether dark mode is being worked on? I mostly use my Sonos at night when I'm home, and it's very annoying to have the Sonos app blind me in the dark as I'm trying to listen to relaxing music to sleep. Nearly all my other apps have a dark mode already, and even my small regional bank app has a dark mode. It's become part of the design guidelines for Android and iOS such that the Sonos app sticks out like a sore thumb at night. Please update us or raise the priority if it's not yet being worked on! 

The UK’s Planet Radio (ie the Bauer stations in the UK ) have been added as a new music service, currently in Preview mode.  The premium streams are listed, but don’t play, and there doesn’t seem to be any way to tell Sonos my account details anyway.  Is this going to be fixed soon?

We have 3 Sonos speakers in a holiday let apartment and up until now they have been working fine, however now the app is saying it needs to update as soon as you go on to it (no chance to do anything else). For the update to go ahead it is asking for login details, however we don’t recognise the email address it is asking for so we are assuming a previous guest added their details at some point. Does anyone know if there is any way around this as at the moment the speakers can’t be used?Many thanksLuke

I`ve got the TV connected to a Sonos bar and there are also two Sonos speakers at the back of the room. The Sonos Controller recognized it all as Living Room. The TV appears as a Source in the Sonos Controller. This works okay when I watch TV.I`ve got other rooms set up as well. I`ve created a group called Whole House which includes all rooms except the Living Room. This works okay when I listen to music.Question 1 - Recently, one of the rear Living Room speakers has been lost from “Living Room” and has appeared as a new room called “Den”. So when I watch TV, I need to group Living Room with Den so I can hear the TV through both rear speakers. Do I just need to Pair it with the other rear speaker?Question 2 - When I`m playing music in the Whole House group, I want to hear it in the Living Room as well, so I add the Living Room+Den to the Whole House group. However, this means they don't work when I watch TV, so I then need to remove the Living Room+Den from the Whole House group. Befor

HI - I am having a problem seeing my “imported playlists” after doing some iTunes maintenance this week. Here’s what I’ve done. Created a new share on my Synology NAS. This is \\192.168.1.2\AppleMusic On a new PC build, I installed iTunes, mapped a network drive the above share as M:\ and told iTunes that’s where my library is.  On the new iTunes install, I downloaded all my files (~9300) via iTunes match. They are now in the share. Told Sonos that that the file share is a music library folder Re-indexed the library in the controller “Consolidated” the iTunes library a few times. All songs, albums, and artists are available in the Sonos App. Playlists are not. The playlists are visible in iTunes and work fine. I have tried copying iTunes Library.itl into the share and re-indexing but it didn’t work. I know I’m missing something simple. LMK if you guys have any thoughts! ThanksDave

Moved house, now have BT Full fibre Halo whereas old hoise was on VodafoneHad Sonos products for last 8 years, now around 10, without any issues. Our new house has full fibre system supplied by BT has full access speeds at the hub circa 150Mb.Yet around the house, from 1m to 10m away from the router the speed through Speedtest barely reaches 90Mbs just a meter away, Now TV (wired) has the spinning logo during viewing. Use a Boost off the router, all other Sonos appear off this port (BT Hub Manager) as thick walls, and ceilings Downstairs: Boost, Sonos One, Two Play3s, (Beam or Arc coming soon) (sold PlayBar & Play 5)Upstairs: Sonos One, two Play 1s BT claim it is the SONOS system that is at fault and is a know problem  ? ? ? ? !!!! The Boost Anyone any ideas of pointers or set-up advice I can rebuff them with as I never had this with Vodafone. 

Hi, we require two separate Sonos admin users. One for myself and one for my spouse. We are already using our separate music streaming service. Can we have separate SONOS ADMIN users each for same SONOSsystems in one home? 

I am adding a new Product (the Ikea Symfonisk) to S1 and my current setup of playbar and x2 Play 1s (which will run fine on S1 app), but takes me tot he page that states the sonos app needs updating, even though I have already the updated S1 app -- when I click update it takes me to update to S2, and there is no way to get around it, and add a product to S1 app.  

I have a network of two Sonos Ones, and on a daily basis, or at least a few times a week the S2 app doesn't connect. This has been going on as long as I remember. I can still perfectly use the system through my SmartThings hub, but it's obviously limited.I have read in the app review that many others seem to have this problem.I assume this is a bug, as the app itself (and with recent improved functionality) guides through the process of restarting the speakers. This helps most of the time, but it's not good enough in the long run.I assume Sonos are aware? Is this bug going to be fixed, and if so, when? 

I can’t see a way to add a station to an alarm. For example, I listen to Folk Alley through Sonos Radio, yet there does not seem to be a path to create an alarm with this channel, as only certain stations appear in the list of available alarm music choices. Am I missing something in the Alarm setup