Contributor I

Answered

Adding a Product to S1, but app requires me to update to S2

Forum|Forum|6 years ago
June 25, 2020
20 replies
3884 views

I am adding a new Product (the Ikea Symfonisk) to S1 and my current setup of playbar and x2 Play 1s (which will run fine on S1 app), but takes me tot he page that states the sonos app needs updating, even though I have already the updated S1 app -- when I click update it takes me to update to S2, and there is no way to get around it, and add a product to S1 app.

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Best answer by Annazel S

Hi @arturoui.
Thanks for reaching out.

Sorry to hear you’re also having the same problem with setting up your system using just the S1 App.
We’d like to learn a bit more about what’s going on, have you gone through the S1 to S2 update process?
If no, what happens if you ignore the message encouraging you to switch to S2?
If yes, are the products separated from S1 and were added on S2 after it was installed?
If you already elect to upgrade to the S2 software, all of your S2 capable Sonos products will be migrated to S2 where they will no longer be able to talk to your S1 products.
I recommend the same options that I also suggested above:

If you prefer to keep using S1, kindly try to check this article about Setting up S1.
Alternatively, you may also contact Sonos Support:
Contact Number: 1-800-680-2345
The hours of operations are Mon-Fri 10 am-9 pm Eastern time.

You can always reach back to us for any other concern, we are always here to help.

Show previous replies

I

iglezd

Lyricist I

When I touch the update key always goes to App Store to install the S2 version

controlav

Lead Maestro

When I touch the update key always goes to App Store to install the S2 version

Which app are you running? It should only do this if you are already running S2.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

I

iglezd

Lyricist I

A while ago I had S2 installed but I already uninstalled it

controlav

Lead Maestro

A while ago I had S2 installed but I already uninstalled it

Then I have no idea why the S1 app is forcing you to install S2, sorry.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

C

ClausN

Which product are you trying to add? Products released after May 2020 are only compatible with S2 (Arc, Five, SUB gen. 3) https://support.sonos.com/s/article/4786?language=en_US

S

sbtn

Contributor I

Hello,

I just bought new Sonos speaker (Move) and faced the same problem without solution find here.

I have S1 system and don’t want to upgrade it to S2 since a lof of people says it’s more unstable.

I have NO S2 app.

S1 app has “Add product” function disabled and requires me to update S1 app which then requires me to install S2 app which I don’t want.
If i go directly to Google Play it seems that my current S1 app is up tp date and I cannot upgrade more S1 App.

My S1 version is 11.2.5 compilation 57486101.

What can I do? Now I cannot add new sonos speaker to existing system without upgrading to S2, which I don’t want. The new speaker is Move which suports S1 system.

jgatie

Hello,

I just bought new Sonos speaker (Move) and faced the same problem without solution find here.

I have S1 system and don’t want to upgrade it to S2 since a lof of people says it’s more unstable.

I have NO S2 app.

S1 app has “Add product” function disabled and requires me to update S1 app which then requires me to install S2 app which I don’t want.
If i go directly to Google Play it seems that my current S1 app is up tp date and I cannot upgrade more S1 App.

My S1 version is 11.2.5 compilation 57486101.

What can I do? Now I cannot add new sonos speaker to existing system without upgrading to S2, which I don’t want. The new speaker is Move which suports S1 system.

Your “Add product” being disabled has nothing to do with S1 vs. S2. More than likely your device is only partially supported, or you need to do an update to S1.

Also, S2 is not unstable. Every update a dozen or so people post here and say the update screwed up their system. 99.99% of the time, they have a router problem, such as duplicate IP assignments. The problem is the update causes all Sonos units to reboot, and if your router is wonky, you have every Sonos device getting a new IP that is already in use by another device. For those who aren’t stubborn and admit their router may be at fault, a full network refresh clears this up in no time, and reserving IP addresses eliminates it permanently.

By the way, there was one time an update truly messed with people’s systems. It only affected the Playbar, and only those in one specific configuration. For that problem, the main thread hit 100 pages in a few days, with many dozens of other threads cropping up around it. Unless you see the same traffic for “unstable updates”, you can bet there’s nothing wrong with the update at all.