Contributor I

Answered

Adding a Product to S1, but app requires me to update to S2

Forum|Forum|6 years ago
June 25, 2020
20 replies
3884 views

I am adding a new Product (the Ikea Symfonisk) to S1 and my current setup of playbar and x2 Play 1s (which will run fine on S1 app), but takes me tot he page that states the sonos app needs updating, even though I have already the updated S1 app -- when I click update it takes me to update to S2, and there is no way to get around it, and add a product to S1 app.

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Best answer by Annazel S

Hi @arturoui.
Thanks for reaching out.

Sorry to hear you’re also having the same problem with setting up your system using just the S1 App.
We’d like to learn a bit more about what’s going on, have you gone through the S1 to S2 update process?
If no, what happens if you ignore the message encouraging you to switch to S2?
If yes, are the products separated from S1 and were added on S2 after it was installed?
If you already elect to upgrade to the S2 software, all of your S2 capable Sonos products will be migrated to S2 where they will no longer be able to talk to your S1 products.
I recommend the same options that I also suggested above:

If you prefer to keep using S1, kindly try to check this article about Setting up S1.
Alternatively, you may also contact Sonos Support:
Contact Number: 1-800-680-2345
The hours of operations are Mon-Fri 10 am-9 pm Eastern time.

You can always reach back to us for any other concern, we are always here to help.

Annazel S

Retired Sonos Staff

Hi JenniferBattisti.
Thanks for reaching out and welcome to the community!

>There should be an option when prompted to update in the app, then confirm that you would like to continue with your current experience using S1.

>If I understand it correctly, your App was automatically updated now to S2 and you want to still use the S1 App?

>If all of your products are compatible with S2, however, we recommend you update so you can enjoy the new software features.

>But if you prefer to use S1 App instead, I would recommend that you contact Sonos Support to discuss it. I suggest the phone folks, here are the details:
Contact Number: 1-800-680-2345
The hours of operations are Mon-Fri 10 am-9 pm Eastern time.

You can always reach back to us for any other concern, we are always here to help.

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A

arturoui

Lyricist I

Hi

I seem to be having the same problem, I have a mixture of S1 and S2 products. I want to keep using them all and I thought I could do this with the S1 app. I did install the S2 app briefly but uninstalled as I had incompatible products. I now cannot reconfigure my system with the S1 app, in fact I can't do anything as I keep getting forced to 'upgrade'. I am very, very unhappy

Annazel SAnswer

Retired Sonos Staff

Hi @arturoui.
Thanks for reaching out.

Sorry to hear you’re also having the same problem with setting up your system using just the S1 App.
We’d like to learn a bit more about what’s going on, have you gone through the S1 to S2 update process?
If no, what happens if you ignore the message encouraging you to switch to S2?
If yes, are the products separated from S1 and were added on S2 after it was installed?
If you already elect to upgrade to the S2 software, all of your S2 capable Sonos products will be migrated to S2 where they will no longer be able to talk to your S1 products.
I recommend the same options that I also suggested above:

If you prefer to keep using S1, kindly try to check this article about Setting up S1.
Alternatively, you may also contact Sonos Support:
Contact Number: 1-800-680-2345
The hours of operations are Mon-Fri 10 am-9 pm Eastern time.

You can always reach back to us for any other concern, we are always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question

A

arturoui

Lyricist I

Hi Annazel

Thanks for your helpful reply. I think I have resolved this now and I have all of my products working on S2. I am easily confused and what had happened was one of my Play 1 speakers had gone offline, as a surround speaker I hadn't noticed it's absence. When I originally installed the S2 app it wasn't finding this offline speaker. I did a hard power reset and got the speaker back online and it appeared in the reinstalled S2 app. I am hoping everything is now working correctly. Many thanks again.

Annazel S

Retired Sonos Staff

Hi @arturoui.

Thank you for the response.

I’m glad to hear that the issue was resolved and all seems to be working fine.

If you have any other questions or run into any issues, please do not hesitate to reach out.

Cheers!

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J

jrguk

Lyricist III

Encountered what I think is the same problem.

All my devices are running S1, but as soon as I go to add a new device it insists I update the app and takes me to the iOS App Store S2 app to download.

I

iglezd

Lyricist I

I have the same problem, when I try to add a product, the system ask for update to S2 and it gives me no other option.

controlav

Lead Maestro

This is an APP upgrade message. An app upgrade (on mobile) cannot switch any device to S2. Only the S2 app (called “Sonos”) can upgrade your devices to S2. If you don’t want that, simply do not install the S2 app.

Sonos has always required the latest version of the app when adding new devices. The only thing that has changed is that there are two latest versions now.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

I

iglezd

Lyricist I

And how can I add a second device in S1 because always ask for upgrade

controlav

Lead Maestro

And how can I add a second device in S1 because always ask for upgrade

Update the app (“Sonos S1”), like it says, then add a new device.

Do not install the S2 app (“Sonos”).

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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