Controllers & Music Services

Hi there, I used to be able to control Sonos on 5ghz, but now it seems impossible.I tried to toubleshoot myself and read other questions here, but none solved the issue.Can you help me please?This is my diagnostic #781152974.Thanx in advance.

Hello! Trying to connect to Spotify on my Sonos app, but the service simply doesn’t show up on the list of music services. There’s no errors, etc; out of the services offered to connect to, Spotify isn’t one of them.I’m currently in South Korea, where Spotify launched its services fairly recently (as of this year or so?); perhaps that may have something to do with it?If this question has been answered already, apologies; the problems I have been having are little different than the previous postings that I’ve found and did not seem to address the issue.

Hi,Testing Amazon HD vs Spotify.On the Amazon app when using Airplay, tapping the Ultra HD logo of a song confirms that it is playing 24-bit / 44.1 khz.  Still on the Amazon music app, when selecting my room (same Sonos speakers), the app shows that it cannot confirm the bit-rate. My question is: is it only the info that is not available thru Sonos or is there an audio quality advantage to use Airplay?Thanks Nicolas

I have a Sonos Play:1 that I am trying to connect to.It was previously connected via a Sonos Bridge but I understand that isn’t needed anymore. I have moved to another house with a new wifi network. I installed the Sonos S2 app on my phone (iOS) and my Windows laptop.But on neither apps can I find the Play:1 via Wifi or connected to the router.I also don’t have access to the System option in the iOS app and the Windows app just redirects me to the website which tells me to install the iOS app.So I’m kind of stuck. Is there somebody that can help me with this?

I am trying to login to the app from my iPhone but its unable to recognise the login details (they are 100% correct) I can login to Sonos fine if I use a web browser any ideas thanks

Since I’ve tried customer service with both Sonos and Sophos, I thought I’d put this out there for any suggestions/wisdom.Macbook Pro, running 10.13OS, Sonos 1 Desktop App and Sophos Home Premium 10.0.4 (and have had the same setup for some time with no issues).While the Sonos desktop app will show connection to the system when checking “connect to existing Sonos system”, it never gets past the main screen error message “Sorry, we can’t connect to Sonos”.  Mobile apps work fine (all on the same wi-fi network).Turning off Sophos does not change anything, but uninstalling it brings Sonos back (and reinstalling permits it for a day, then the issue returns).Obviously, these two aren’t playing nicely together - again, I’ve been trying to get help on both ends. Any thoughts appreciated. 

Does anyone have any idea why Sonos won’t update SMB?  It is literally 15 years out of date.  If you want to use local media files, are there any other options?  

Hi Sonos -I am increasingly frustrated by differences between the desktop app and the phone one.  I hugely prefer to use the desktop app - largely S1 because, as an early adopter I have at least ten Sonos products to control.  It’s also an age/vision/dexterity thing.  I have a large music library, about 35k tracks, and navigate using the Folders tab. BUT, it’s not available in the phone app to navigate neither On This Device nor the Music Library.  Please see if it’s possible to make this aspect of the phone app match the desktop app.Thanks,Ian.PS It is of course possible that I am missing something.  If so, please show me how.

Alarm can not be snoozed, it just starts playing music. It starts playing at the right time, but when I check my phone there is no option to snooze or anything, it looks like it's just  playing music as normal. This problem has been since the last update. 

I have a Note 10+ running on Android 11. I have recently noticed that when I play content from my Sonos app, that the controls do not appear when I view my notification panel on my phone  I have uninstalled and reinstalled Sonos. I have also restarted my phone. Still having this issue. I have notifications enabled as well.    

Why must i be forced to use an APPLE iphone to set up room surround sound or dolby atmos.Does Apple own sonos??It would have been nice to see a warning on the Costco site. Also if you have an android phone you will need at least Android version 8 or better. You don’t find this info until you start trouble shooting on the Sonos site. Very unhappy with the hype about how good this system is

Hello! I wonder if it is possible to play Atmos music by Apple music on Sonos with all Atmos features? If yes, how to made that? 

I just received the Roam and am starting to use it. When I’m on wifi, it works great. The minute I go off wifi onto 5G, the app is completely useless. The music that I’m listening to still plays, but I can’t do anything else via the Sonos App. This seems like a pretty big limitation considering that most people will probably be using the speaker on the go (beach, boat, park, etc). So when you’re away, it’s really just another portable speaker. I’m assuming most people will start to discover this and wonder why, as Sonos didn't really mention that this would happen. 

Hello, I have a strange situation : on my iPad, if I play youtube or youtube music, if I use airplay, I can see my Sonos and stream to it. on my iPad, or Android phone, if I clic on “cast” icon, I see no device connected.That is not cool, as if I use airplay and close youtube app, the sound stop. And Also I can not use my android phone.With Sonos APP it works well, but in sonos app I can not add music to my library and playlist. How can I manage this to work ?Thanks in advance for your help.

My sound switches to night mode randomly throughout each day.  Is there a way to keep night mode off?

Despite several old threads dealing with the lack of bookmarks, there's no coherent explanation why this is not possible or implemented. Who would be responsible for this feature - Sonos, Audible or both?And, does Audiobooks offer a bookmark feature?There's an ancient Linux program on github which claims to be able to provide sonos bookmarking, but I doubt it actually works by reading the issues reported. 

Hi I've  a projector but u can't able to install the app...it's an android ...how can I try to install the app using ikea device...thx

I have set up grouped speakers in settings.how do I access the short cut? 

Hey,I was just wondering if there’s any future release planned containing profiles for audio settings to be shown on the main player screen on the app for easy switching?? EQ/sub/trueplay settings??I like to turn the sub off at night, flatten out the EQ and engage trueplay to make it more subtle for nighttime listening, but it’s a ball ache going into the settings and changing them all manually, wondering if there is scope for these to be saved in audio profiles to be easily selectable from the player UI. RegardsSteve. 

Unless I really missed it, I don't see an option to mute the soundbar when playing music. I configured the surround speakers to play 'full music'. It would be nice to be able to turn off or mute the soundbar only so that I just get the full stereo sound on the surround speakers only.

I have around 14 different Sonos speakers operating across one network controlled by the S1 controller. I want to add a SONOS Roam for the bathroom however I understand that it can’t be added to the S1 network (please someone confirm this or not). I have a two part question: a) Can I set up and operate both S1 and S2 on the same network and b) can i install and operate both S1 and S2 apps on the same IPhone? 

does using 3.5mm line-in results in lower sound quanlity than using Sonos app?

Hej eksperter,Forhåbentlig kan I hjælpe med at løse en udfordring, jeg har.Jeg har en Sonos Connect S15, som jeg faktisk har været glad for i flere år og som jeg (naturligvis) bruger til musik-streamingtjenester, især den klassiske streamingtjeneste IDAGIO og senest konkurrenten Primephonic. Connect S15 er tilsluttet en analog forstærker med ligeledes analoge højttalere, og jeg styrer hele herligheden med en iPhone 11 og iPad Pro.Desværre oplever jeg gentagne gange tilslutningsproblemer ved brug af IDAGIOs egen app, og hver gang foreslår deres support, at jeg tilslutter via AirPlay, men problemet er, at min Sonos Connect S15 ikke har AirPlay. Da jeg for kort tid siden ville teste Primephonic og deres app, konstaterede jeg, at denne KUN kan tilslutte via AirPlay. IDAGIOs app kan (for det meste) selv finde min Connect UDEN AirPlay, men det svinger som sagt meget.Mit spørgsmål er derfor, om der er en genvej til at løse disse tilslutningsproblemer - primært om det er muligt at forbinde Son

My laptop was running WIndows 10 20H2 and the Sonos app was running fine. A week ago my laptop upgraded to Windows 10 21H1 and since then the Sonos app doesn’t work anymore. When starting it gives a few popups about updating itself but that fails. I deinstalled the app and tried from scratch but it doesn’t want to install anymore.This is the error I get when I try to install: 

Hello AllI have two connect amp with sonos ceiling speakers. Both working on S1 app, I can group them and all. Now thinking of adding speakers to the hallway and living room. i was thinking of getting Play 5 - Gen 2. I was wondering if i can group them all together to play the same music in all of them. or I better be looking at Play 5 Gen 1 speakers?