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Solalander
Contributor I
August 25, 2021
Answered

Alarm problem

  • August 25, 2021
  • 5 replies
  • 457 views

Alarm can not be snoozed, it just starts playing music. It starts playing at the right time, but when I check my phone there is no option to snooze or anything, it looks like it's just  playing music as normal. This problem has been since the last update. 

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Best answer by Corry P

Hi @Solalander 

Welcome to the Sonos Community!

Please verify that the following are enabled within Sonos Settings - App Preferences:

  • Show Notifications
  • Show Lock Screen Controls
  • Show App Shortcuts
  • Home Screen Volume Control

If they are and you still don’t get the alarm notification, then you are likely being affected by a situation that we are aware of and are still investigating. If you have the time, we’d appreciate you getting in touch with our technical support team and letting them know a few details. Thanks.

5 replies

GuitarSuperstar
Lead Maestro
August 25, 2021

Does the alarm notification appear on your lock screen? If so, if you tap and hold the notification banner, the snooze option should pop up like this:

 

"Receive with simplicity everything that happens to you." - Rashi
SolalanderAuthor
Contributor I
August 25, 2021

No, it doesn't look like it is an alarm at all so I have no button to press for it to snooze. 

GuitarSuperstar
Lead Maestro
August 25, 2021

I think it might be a bug from the last app update as others, including myself, are experiencing problems with the alarm. I get the notification banner, but my alarms don’t play any sound from the speakers.

"Receive with simplicity everything that happens to you." - Rashi
Corry P
Corry PAnswer
Sonos Staff
August 25, 2021

Hi @Solalander 

Welcome to the Sonos Community!

Please verify that the following are enabled within Sonos Settings - App Preferences:

  • Show Notifications
  • Show Lock Screen Controls
  • Show App Shortcuts
  • Home Screen Volume Control

If they are and you still don’t get the alarm notification, then you are likely being affected by a situation that we are aware of and are still investigating. If you have the time, we’d appreciate you getting in touch with our technical support team and letting them know a few details. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    SolalanderAuthor
    Contributor I
    August 25, 2021

    I did not have homescreen volume control enabled, but the others are. I'm checking again tomorrow to see if it helped to enable home screen volume control 

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