control application can’t connect to Sonos on 2.4ghz

Forum|Forum|5 years ago
August 28, 2021
17 replies
190 views

Hi there,

I used to be able to control Sonos on 5ghz, but now it seems impossible.

I tried to toubleshoot myself and read other questions here, but none solved the issue.

Can you help me please?

This is my diagnostic #781152974.

Thanx in advance.

Can't Connect to Sonos

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Best answer by ratty

Then it’s most probably the router that’s not cooperating.

buzz

Grand Maestro

Have you changed your WiFi setup?

Describe your network for us. Are you using any 3rd party wireless mesh units? What is wired? What is wireless?

N

Name4SonosAuthor

Contributor II

My wifi setup is simple. only one router. no mesh.

The only change I made was the router.
A couple of months back I replaced the old one with a IPV6 compatible router.

But I am not sure if the issue started either before or after.

ratty

Does Sonos connect via the WiFi, or is there a wired Sonos component?

Some routers don’t correctly forward discovery broadcasts between the two bands, preventing a Sonos controller on 5GHz seeing players on the 2.4GHz WiFi. Often wiring a single Sonos device resolves the problem as the system then uses its own dedicated wireless, connecting back through the wired unit.

N

Name4SonosAuthor

Contributor II

Yes Sonos connects via WiFi.
I have two Play1’s.

ratty

What router is it? It may have an option to enable multicasts/broadcasts between network segments.

N

Name4SonosAuthor

Contributor II

My router is Aterm WG1200HS4,

and Multicast was already enabled.

ratty