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Contributor II
Aug 28, 2021 11:04 PM UTC
Answered

control application can’t connect to Sonos on 2.4ghz

Hi there,

 

I used to be able to control Sonos on 5ghz, but now it seems impossible.

I tried to toubleshoot myself and read other questions here, but none solved the issue.

Can you help me please?

This is my diagnostic #781152974.

Thanx in advance.

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ratty
rattyAnswer
Aug 29, 2021 12:07 PM UTC

Then it’s most probably the router that’s not cooperating. 

17 replies

buzz
Grand Maestro
Aug 29, 2021 2:06 AM UTC

Have you changed your WiFi setup?

Describe your network for us. Are you using any 3rd party wireless mesh units? What is wired? What is wireless?

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Contributor II
Aug 29, 2021 10:46 AM UTC

My wifi setup is simple. only one router. no mesh.

The only change I made was the router. 
A couple of months back I replaced the old one with a IPV6 compatible router.

But I am not sure if the issue started either before or after.

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ratty
Aug 29, 2021 10:53 AM UTC

Does Sonos connect via the WiFi, or is there a wired Sonos component?

Some routers don’t correctly forward discovery broadcasts between the two bands, preventing a Sonos controller on 5GHz seeing players on the 2.4GHz WiFi. Often wiring a single Sonos device resolves the problem as the system then uses its own dedicated wireless, connecting back through the wired unit.

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Contributor II
Aug 29, 2021 11:07 AM UTC

Yes Sonos connects via WiFi.
I have two Play1’s.

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ratty
Aug 29, 2021 11:13 AM UTC

What router is it? It may have an option to enable multicasts/broadcasts between network segments. 

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Contributor II
Aug 29, 2021 11:34 AM UTC

My router is Aterm WG1200HS4,

and Multicast was already enabled.

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ratty
Aug 29, 2021 11:36 AM UTC

As an experiment wire one of the Play:1s to the router.

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Contributor II
Aug 29, 2021 11:40 AM UTC

Did that already and still the same unfortunately.

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ratty
Aug 29, 2021 11:48 AM UTC

It sounds like there’s either something odd about your router’s 5GHz band, or something funny with the mobile.

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Contributor II
Aug 29, 2021 12:03 PM UTC

I have a Sonos app on my phone, my tablet and my computer. Whatever device I choose as long as it is connected with 5ghz the app can't find Sonos.

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