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Name4Sonos
Contributor II
Aug 28, 2021 11:04 PM UTC
Answered

control application can’t connect to Sonos on 2.4ghz

Hi there,

 

I used to be able to control Sonos on 5ghz, but now it seems impossible.

I tried to toubleshoot myself and read other questions here, but none solved the issue.

Can you help me please?

This is my diagnostic #781152974.

Thanx in advance.

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ratty
rattyAnswer
Aug 29, 2021 12:07 PM UTC

Then it’s most probably the router that’s not cooperating. 

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ratty
rattyAnswer
Aug 29, 2021 12:07 PM UTC

Then it’s most probably the router that’s not cooperating. 

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    Name4SonosAuthor
    Contributor II
    Aug 29, 2021 8:00 PM UTC

    Thanx for your help.

    I will try to troubleshoot again on my day off.

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    106rallye
    106rallye
    Aug 30, 2021 7:10 AM UTC

    Since I do not see a country mentioned in your public account details: are you Dutch? Using a KPN V10a router?

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    ratty
    ratty
    Aug 30, 2021 9:20 AM UTC

    Since I do not see a country mentioned in your public account details: are you Dutch? Using a KPN V10a router?

    Googling the router model suggests it’s from Japan.

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    106rallye
    106rallye
    Aug 30, 2021 10:12 AM UTC

    Probably. But KPN uses it’s own software - of which the last version does not seem to play ball with Sonos….

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    Name4SonosAuthor
    Contributor II
    Aug 30, 2021 12:30 PM UTC

    Yep I’m in Japan.

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    106rallye
    106rallye
    Aug 30, 2021 2:27 PM UTC

    I didn't notice the router model was already given. Sorry for any confusion I may have caused.

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