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Name4Sonos
Contributor II
August 28, 2021
Answered

control application can’t connect to Sonos on 2.4ghz

  • August 28, 2021
  • 17 replies
  • 190 views

Hi there,

 

I used to be able to control Sonos on 5ghz, but now it seems impossible.

I tried to toubleshoot myself and read other questions here, but none solved the issue.

Can you help me please?

This is my diagnostic #781152974.

Thanx in advance.

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Best answer by ratty

Then it’s most probably the router that’s not cooperating. 

17 replies

Show previous replies
ratty
rattyAnswer
August 29, 2021

Then it’s most probably the router that’s not cooperating. 

    Name4SonosAuthor
    Contributor II
    August 29, 2021

    Thanx for your help.

    I will try to troubleshoot again on my day off.

    106rallye
    106rallye
    August 30, 2021

    Since I do not see a country mentioned in your public account details: are you Dutch? Using a KPN V10a router?

    ratty
    ratty
    August 30, 2021

    Since I do not see a country mentioned in your public account details: are you Dutch? Using a KPN V10a router?

    Googling the router model suggests it’s from Japan.

    106rallye
    106rallye
    August 30, 2021

    Probably. But KPN uses it’s own software - of which the last version does not seem to play ball with Sonos….

    Name4SonosAuthor
    Contributor II
    August 30, 2021

    Yep I’m in Japan.

    106rallye
    106rallye
    August 30, 2021

    I didn't notice the router model was already given. Sorry for any confusion I may have caused.

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