Skip to main content
ja1279
Contributor I
Aug 28, 2021 6:28 PM UTC
Answered

app login

I am trying to login to the app from my iPhone but its unable to recognise the login details (they are 100% correct) I can login to Sonos fine if I use a web browser any ideas thanks

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
ja1279Answer
Contributor I
Aug 28, 2021 7:36 PM UTC

thanks ive figured it out the Sonos speaker was registered in the store as it was on  display  had to transfer the account

View in thread

3 replies

GuitarSuperstar
Lead Maestro
Aug 28, 2021 6:49 PM UTC

Try deleting and reinstalling the Sonos app and rebooting your phone.

Translate
"Receive with simplicity everything that happens to you." - Rashi
ja1279AuthorAnswer
Contributor I
Aug 28, 2021 7:36 PM UTC

thanks ive figured it out the Sonos speaker was registered in the store as it was on  display  had to transfer the account

Translate
Airgetlam
Airgetlam
Aug 28, 2021 11:55 PM UTC

Any time you get a Sonos device owned by somebody else, the first thing you should always do is a factory reset. 

Any time you gift or sell one of your own Sonos devices, the last thing you should do before disconnecting it is a factory reset.

Translate
Bruce
    Terms & ConditionsAccessibility statement