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ja1279
Contributor I
August 28, 2021
Answered

app login

I am trying to login to the app from my iPhone but its unable to recognise the login details (they are 100% correct) I can login to Sonos fine if I use a web browser any ideas thanks

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ja1279Answer
Contributor I
August 28, 2021

thanks ive figured it out the Sonos speaker was registered in the store as it was on  display  had to transfer the account

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3 replies

GuitarSuperstar
Lead Maestro
August 28, 2021

Try deleting and reinstalling the Sonos app and rebooting your phone.

"Receive with simplicity everything that happens to you." - Rashi
ja1279AuthorAnswer
Contributor I
August 28, 2021

thanks ive figured it out the Sonos speaker was registered in the store as it was on  display  had to transfer the account

Airgetlam
Airgetlam
August 28, 2021

Any time you get a Sonos device owned by somebody else, the first thing you should always do is a factory reset. 

Any time you gift or sell one of your own Sonos devices, the last thing you should do before disconnecting it is a factory reset.

Bruce
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