Controllers & Music Services

If I have an Apple TV connected to my television using a Sonos Beam as audio out, will I have to disconnect the Beam if I use two HomePods wirelessly connected to the Apple TV? Or will the Apple TV automatically output audio via the HomePods and not the Beam?

Hello there,I want to buy a VPN for streaming and gaming. I have shortlisted these VPNs. What's your opinion about these:- Pure VPN 86% off on 10 devices for 5 years.- Nord VPN 68% off for 2 years.- Express VPN 35% off for 1 year only.TIA

HI   I want to listen to music on my PC and then be able to stream it wirelessly to my Sonos one speaker pair. However I can not find a way todo this and the only way is to stream it from my phone to the speakers or use the SONOS APP :-/ I use Amazon music on my PC and would ideally like to be able to send the output from Amazon (on my PC) to my Sonos speakers. At present I have to use my £19.99 speakers from Currys which do a far better job than my £500 pair from sonos.So in other words all I want todo is the most basic of tasks and that is play music on my PC and then onto my Sonos one speakers pair without having to use the  Sonos app and wirelessly. Can this simple task be achieved some how? Thanks

I have 3 kids who have Amazon Music through a family plan. I want to add all of their plans to my Sonos so they can have their music available on our Sonos (several speakers through out the house).Every time i try to add a new service and log them in, it fails. It takes me to the Amazon login, i log them in and get this message (in red, so i assume it’s bad)“Your login can only be used on the Amazon Shopping app, or by logging in to Amazon.com online”Has anyone got their family accounts working? (not other adults, but your kids)Thanks,JM

We just created a number of playlists.  Only the first 8 show up on the iPhone app in the Favorites (the only place I seem to be able to find the playlists).

Does Sonos have an option to sort playlists alphabetically or by artist etc also is there an option to find duplicates in a playlist?As playlists can be created over many years it would be extremely helpful to have a feature like this?

When using the SONOS Move on Bluetooth, it would be a useful facility to be able to access playlists in the app to play music. As you can’t currently it means duplicating playlists in whatever streaming service you use. I dont think it would be too difficult to implement this change.

Where did the pause all devices button go when upgrading from s1 to s2?   Should be an option in system settings. 

Have anyone been experimenting with DJing with the Sonos systems. And I don't mean just hitting a playlist and letting it run. Like activity controling volume, what part of the song is playing, having 2 songs playing on individual speakers at the same time, playing around with treble and bass. I'm trying to see if I can throw in a mixer also to have a legitimate session, now Sonos has told me that running 2 tables(turntables) and then throwing in a mixer will cause to much latency. But I was thinking hardlineing a iPad or something into a speaker and using one of the various DJing app to possibly get some mixing elements into it.    My System: 2x Play:1 with the physical buttons and a last gen play:3 , I chose the music listening experience instead of TV because  I'm currently a college student also share your own systems to.     KNOW YOUR THOUGHTS, IDEAS , OR SHARE ANY OF YOUR EXPERIMENTS WITH THE SONOS      

Quick question. Just getting everything setup and would like to understand one thing with respect to Apple Music. Assume I’m an Apple Music Subscriber and I’ve got it all setup correctly in Sonos S2.Here is the question:Within Apple Music, I have a song “downloaded” for offline listening. Inside the Sonos app, if I play that song, will it stream it from my iPhone to the Sonos device? Or will it stream it from the Apple Music server? Same question but lets say for an entire playlist. A playlist that I’ve created inside Apple Music. If I have told Apple Music to download the entire playlist to my iPhone, what will sonos do when I ask it to play that playlist? From within Sonos App.I’m actually hoping that for downloaded songs on my iPhone it still streams it from the Apple Music server. That way it won’t burn up my battery on my iPhone and will instead offload it to the device for streaming. It should be a choice I suppose. That way you could decide for various conditions what works best

Do a google search on <Sonus support ****>. I actually was stupid enough to believe your company was top notch, not, 1.4 rating. Lots of complaints. I’m going to sledgehammer all my sonus products to bits, place in a pile, douse with lighter fluid, light on fire while taking a video of it all and post it on SM sites and tell the world your products are a pile of xxxx. I’ll make sure to send you a personal copy.Edit: Offensive language removed 

S2 problem . The newly downloaded S2 controller keeps dropping my Play:5 device. I can't control the music in my house anymore. I've already been conned into upgrading to the new Play:5  the day before Sonos backtracked  by saying they would support older kit. We also have a Play:3 and that is not a problem. Sonos, I love the system but NOT the customer support. There are so many comments here about the failure of the S2.

If I set an alarm in the Sonos app, when the alarm turns on, I expect to see a Sonos screen on my device that allows me to snooze the alarm or switch it off. This only happens intermittently, is there a reason why? I am on v 10.5.2.

The volume of my spotify music is fluctuating up and down intermittently on its own.  The volume of my Apple TV is also dong the same thing from time to time. To my knowledge I do not have any Alexa enabled devices enabled on my system.  I cannot find the cause. I have a complex whole house system made up of many Sonos components. Please help, this is very frustrating.  Thank you!

Since buying a Beam I can no longer stream music to my Apple TV in different room. I can select Apple TV from airplay menu but get no sound. Screen mirror works for images but not sound. Music streams to Sonos but not the Apple TV. Have restarted Apple TV, Phone and Router and still not working. Any advice would be great. 

Hallo, after upgrading my system to S2 everything is working fine, but I am missing the most important feature (at least for me) within the app: In S1 it was possible to select a song from Google Play Music or Amazon Music and hit the “start radio”-Button. This feature is also available in the GPM and Amazon Music Apps - and it was in sonos. Now I always have to open these apps and use the cast function and switch back to sonos for grouping speakers etc. That’s really annoying! Is the feature just moved somewhere and I am unable to find it? Thanks in advance!   drohhyn

We have had Sonos for several years and listen to various genres. Our favorite channel is Concert Hall, mostly because the curator/announcer/DJ (whatever they are called) is incredibly knowledgeable and interesting. Now we have switched to HD and he is gone! Why in the world would Sonos take away such an integral part of this programming? The HD quality sounds great and we are very relieved to be rid of the hideous ads, but please bring back the curator, or find a way to give paying listeners a choice!I spoke with a customer service rep today and he said he would pass on my request. Maybe if enough people complain…???

Sonos won’t allow tracks stored on my phone to be added to Sonos Playlists.My question is, what music service or Android app will allow me to create Playlists from tracks on my phone that I can then either play through Sonos or cast to Sonos? Or whose Playlists I can import to Sonos?My Google Play Music and YT Music apps will create Playlists from tracks on my phone, but can’t cast to Sonos (SONOS doesn’t show on list of available device) My Tidal app will cast to Sonos, but won’t let me add tracks from my phone to its Playlists I tried the Samsung Music Player based on a post in the Community but it just keeps stopping (I’m using a Pixel 2 so that’s likely the issue) I should mention that my YT Music app also has the limitation that I can’t mix locally stored tracks on the same Playlist as streamed tracksI have hundreds of tracks I’ve accumulated over the years and my phone is my primary music library because it’s always with me. I’m relatively new to Sonos and am shocked that it won’

I am so missing a playlist function when playing books from Fabel / Storytel. Annoying when you have a series for children where each book lasts 12minutes and you have to open the next book manually after the first one stops. Any way to solve this? 

When I browse and go to Spotify I have zillions of albums and playlists i do not own, or even like. Sonos is forcefully showing me the following categories with HUGE THUMBNAILS!:Made for meGood nightPopRockJazzBest of artistsMoodNew releasesRecommended audioThrowbackChartsJump back inFresh new musicChillDaily musicBased on your music listeningHappy AND FINALLY after 17 Categories:My library!!!This is ridiculous. And all these are with huge thumbnails and i have to scroll down for years to get to my Spotify Library!Why? This is not a service! This is making life difficult with your own money!I pay for Spotify, I pay for Sonos and i have to bear with this ????I wish i could send you a screenshot.

When I first bought my Play 1 and downloaded the Sonos app to my Android device, I had no issues playing songs from the playlist on my device (Samsung Music - nothing fancy). Then at some point (months ago) I can see everything (songs, genres, artists) but when I select “Playlists” the screen just shows “No selections are available”. Tried clearing app cache and data, went into Sonos app settings, System, Music Library, Update Music Index Now, allow it to scan but nothing seems to happen. Have tried calling Sonos support (couldn’t get through), tried asking via Facebook and the solution was so convoluted a gave up. Pretty much ready to sell my Sonos products, delete the app and just stick with streaming my music using Blutooth. Any advice greatly appreciated.

Since upgrading to new Sonos S2 app I no longer have play controls in the notification drawer or on the lockscreen. Anyone else seeing this?Have tried adjusting notification settings in the app and in the OS (running 10.0.9) but to no effect. Tried to clear the app cache as often fixes app issues but no change. Same issue even after full device wipe!A friend with 7T does not have an issue so wonder if this is specific to the Pro?Any help appreciated!

I have mostly older Sonos equipment. 2 S5’s, 2 S3’s and a couple of newer S1’s. I have moved my extensive CD collection to my hard drive and hardly ever use streaming services. I much prefer to manage my system from my computer rather than my Pixel4XL. All of this is to say I don’t care diddley about new software just to keep up with streaming servicesI just fired up my windows app and it wanted me to update (which I had just done less than a week ago!). So I did. The update took 3 minutes, said it was done but then goes right back to asking me to update again. I cycled through it 3 times (it doesn’t take long now, I guess because it is already updated.But it won’t do anything else. Everything else is grayed out. Oh yes, it will allow a reset. I’ve got no time to screw around with that, running all over the house, resetting speakers, just because I want to play a little music. 

Please play just music on your stations! I just started listening today to Concert Hall and loved the selection but you need to lose the moderator between songs.

With the introduction of Sonos Radio the company is now throwing up advertisements for Stations it thinks I might want to listen to. WTF? If they want to expand their services, fine - but I have zero interest in Sonos Radio. I don’t listen to it and will not subscribe to it. I see a lot of people asking how to remove it from the Services even. Of course Sonos won’t let you remove it (which is terrible in its own right) but whatever… The argument goes “you don’t have to use it”. Well that argument only goes so far when Sonos starts pushing the service on me without my consent.  These are not audible ads while listening to Radio, to be clear. These are prompts to use Radio WITHIN the Sonos controller app. Example: while in the “Search” page browsing through my own damn library the app throws up card telling me I should really be listening to some Dolly Parton Holiday Station (!!!??!). It steals the focus and you have to engage, either X-ing the promotion closed or clicking the big “Play