No selections available for playlist on mobile device

Aside from being able to play my device’s local playlist with my old phone but not my new, I have often seen the Sonos app crash and I’d have to restart it. Also, when using the phone as a remote to play songs on my network, it’d say that it can’t find the song but ends up playing it anyway. Those little bugs I can tolerate, it’s the inability to consistently access native playlist from a device that really bothers me.

I don’t agree with the sentiment about different phones causing issue for the app, sounds like a lazy excuse. There are countless apps that work just fine across different manufacturers devices

Sure. But this ‘app’ is running on the speakers, not the phone. So the software needs to know where on each different kind of device it can reach out and grab the data to play. If the phone manufacturer has deviated from where Google has suggested, that makes it more difficult for Sonos. Not impossible, mind you. Just more difficult. How many different manufacturers of Android phones are there? If each one puts the music in a different location than what Google suggests in the Android OS, what does Sonos do?

I am not a programmer by any means but nor should one need in order to use the Sonos products. Perhaps a more robust R&D team will help make Sonos products more intuitive.