Controllers & Music Services

HiI’ve been using Sonos on my Mac for several years, with my music stored on an external drive. All was well until I updated to Catalina last year -- Sonos could not access the drive. I think this issue was well documented on this site. I tried adding every privilege recommended by Sonos stuff, never worked. So I moved my music library to the main drive on my iMac (late 2015).Now that Big Sur is here, I wanted to check if anyone has had better luck? The external drive is a WD MyBook 2TB formatted with MacOS Extended Journaling. I checked my main drive, and I see two things: it’s formatted to AFPS, and the Music folder on it has an additional right that the WD doesn’t have:The external drive is missing the first bit. I’m not sure if this is new in Big Sur or not.So, I haven’t tried anything yet, but would appreciate any input from other Mac users.Thanks,David

I am running the S1 and have most a fair amount of gen 2 components but am still running a gen1 amp, so I am using s1. I tried to add a new play bar but am being blocked until I upgrade my system. In reading other threads I upgraded to iOS 14.3 and have restarted my router and each Sonos component. I still cannot perform a system upgrade.

Hey Sonos… listen up.  You phone app has turned into “Pop-up central” for your HD radio service.  I only need to see it once, not every time I get into the app.   if I am missing a setting to turn this unwanted advertisements off… I apologize and please let me know what this setting is.  If not, please stop the madness. thanks

1283737834 is the confirmation number for the diagnostics report.

Just checking - currently using S1 software. Is there any way of getting rid of the Sonos Radio icon? I’ll never use it and pressing it just goes to a sign-up screen.

Similar to other discussions, had been using Sonos 1 with no issues.Sonos 2 app on Windows different story, service fails to start/process crashes etc.None of the “uninstall and re-install” stuff works.By looking at the event logs, decided to look at the cases of the exception being thrown with other products. In my case, changing the colour management settings resolved my issue.Having spent a while looking, may be worth Sonos Dev/support writing a better “how to” set of trouble shooting steps than seem to be available.Hopefully, this may help others.https://localjoost.github.io/Crash-in-image-creation-at-System.Windows.Media.Imaging.ColorConvertedBitmap.FinalizeCreation/ Application: Sonos.exeFramework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.Exception Info: System.ArithmeticExceptionException Info: System.OverflowException   at System.Windows.Media.Imaging.ColorConvertedBitmap.FinalizeCreation()   at System.Windows.Media.Imaging.ColorCo

I’d love to either save Brittany Howards playlist or save the station - is either possible? 

Hello Not sure who can assist or what the solution is? Was Thinking a paid subscription may assist? Selected sonos station 365 smooth jazz lounge to play  sonos auto play selection for this station began playing the following song Eazy - E - Merry X-Mas under information shows now playing this song? why is a rap song with curse words playing on a smooth lounge jazz station? not to mention the commercial adds that play more often then music plays   *Moderator Note: Modified in accordance with the community guidelines.*

i just submitted diagnostics 1953926018. VERY frustrated Sonos customer here. After 2 years of perfect connectivity and NO changes to my ISP, router or speakers, now sonos drops every few minutes and intermittently loses speakers, all Play 1. This only started after the S2 controller app update. NOTHING ELSE CHANGED. I was on CS chat for over 50 min this am, case #02469027 and we tried everything, no luck. They won't eacalate until i do this all over again but via phone. What a waste of time when NOTHING changed on my end. I now have 100s of dollars in speakers that won't play.  What is Sonos doing to correct??

Hi all, I just spend several hours reading the several discussions about the bugs create by the android 10 Release.I’m using several samsung phones which are not able anymore to found my Sonos system.System a boost and 4 old play one. I’m not able to connect it anymore via the boost to my phone.(yes IO restarted all the system , the router , the app, the phone , and no it did not fix the issue….)Funny point on my ‘old’ Samsung phone under Android 8 it is still working.So it seems that on top of Sonos issue with the I-phone OS, you also have issue with Android 10 . Is there a fix foreseen as the problem with the latest android OD as it seems not linked to the phone manufacturer (several of them are impacted according to the forum .

I have a Five connected to my PC via the line-in. The PC sometimes is used for Skype, Zoom, etc. Mostly I use the Five for streaming. But if the PC beeps or otherwise makes a sound, it terminates the music stream, which I have to restart. It would be MUCH better if either the Five could simply merge the two input streams (act as a mixer), or return to streaming when the PC shuts up. Seems like at least the second approach should be a very easy fix, with a switch to control whether this behavior is enabled. Acting as a mixer might be harder, but should be considered.Does anybody else have this problem? 

Okay, so I recently received an LG ThinQ TV with the Magic Remote and had difficulty setting it up to control the Sonos system. I spent a decent amount of time researching how to do it and after following step by step processes of known setup up procedures to make it work, it still didn’t work. Needless to say, the one step that made it work was to simply turn off the tv and run the remote configuration setup through the Sonos app and it works seamlessly.  

Hi,while visiting my parents over Christmas, I made the following observation: they have a small Sonos system in their home, consisting of two Play:1 and one Play:5 gen. 2 as well as a Bridge. At some point they upgraded their system to S2, so all the Speakers are running S2 now while the bridge is of course still on S1 and should not work with the rest of the system anymore, or that’s at least what I expected. Since I thought the bridge would be rather useless now, I unplugged it’s power cable just to realize that by doing this, all the speakers stopped working and the app lost connection to the system. Plugging the bridge back in, system reverted to normal operation. In the app under “My System” all the components are shown with WM:0, meaning they have a wired connection (via the bridge). So why exactly does Sonos tell us that the Bridge is not compatible with S2, which might be technically correct (it still runs S1) but who cares as long as it does its job? Best,Andreas 

I’m incredibly frustrated with the Sonos ecosystem the past 24 months, but unfortunately I’ve got enough invested in the eco system I’m still trying to make use. I don’t know what sort of pissing match Sonos is in with Google on the backend but the ZERO updates to Google Assistant or the numerous issues plaguing it since release suggest there is one. I’ve given up on Sonos Google Assistant and just ditched it. That said, Google have forced everyone to YouTube Music so I can’t dodge that. With YTM we’ve lost the ability to cast from the YTM app to Sonos speakers. Google Play could, YTM can’t so clearly not a technical thing but a business thing.Sonos’s response is “use our app”. Ok let’s pretend like it’s 8 years ago and that’s how people want to stream their music, the YTM integration into Sonos is brutal. All of the missing features below were possible with Google Play. Can’t add a current playing song to library. So anything you find and want to keep, you need to take that track titl

I can’t add any songs or stations to My Sonos (also known as Sonos Favorites) using my iPhone Sonos S1 app. It just says “Unable to add [name] to My Sonos.” Also tried adding songs to Sonos Favorites using the macOS Controller app (just updated to latest version) but it also fails.I tried adding songs from Amazon Music, YouTube Music, my local music library. They all fail. Also tried adding a Station on Pandora to My Sonos and that fails too. Anyone else having the same issue?

My iTunes Library is massive - if I try to add it to Sonos it spends ages cataloguing it then, ultimately, I cannot see anything in it. It’s just blank when I select it.However, most of my iTunes library is available on Deezer and Spotify anyway, so I only need a few albums in my iTunes library to listen to on Sonos. I created a second iTunes library with just a few albums in it (you can see how here) and tried to import this into Sonos. But it just automatically imports my standard iTunes library. Very annoying. Especially s there is no way to cancel the process and I have to wait hours for it to unsuccessfully finish so I can have another go. Does anyone know how to not import the default iTunes library and instead select the location?Many thanks.

Hi all, I recently got a Beam and I wanted to connect it with my existing S1 system consisting of two Play:1’s.Although the compatibility page (https://support.sonos.com/s/article/4786?language=en_US) states that the Beam can work with both S1 and S2, when I try to add it to the existing S1 system I get the the below error.Is there any work around to allow connecting the Beam with my S1 controller? About BeamThis product is only compatible with the Sonos S2 app. It isn’t compatible with your Sonos S1 Controller. You can:Review options for updating your system. Download the Sonos S2 app and set up a separate system with Beam Thanks

Hello,I have the Sonos app installed on an Iphone XR with lOS 14.2, and many times the app disappears from the lock screen after using the phone for other things and locking it again. In order to have it in the lock screen again I have to kill it and open a new session. Same thing happened in my previous Iphone 6s. This is very annoying and I hope there’s a solution otherwise my opinion on Sonos will definitely fall down, because usability is very poor.thanks

Apologies if this is a daft question, but although I’ve owned Android-based phones for years, I’ve never really had to understand them as I just use them to make phone calls!The question: can the Sonos Android app be persuaded to display in landscape screen orientation? On my phone it only displays (by default) in portrait.Why do I want to know? Because I’m planning to get a small tablet with docking station to use as a remote control, and that can only dock in landscape orientation.

The Sonos Spotify UI is limited vs direct Spotify, i.e. Recents… Why would a company that makes hdwr limit the apps that they try to facilitate in their own host app? Why do I need the sonos app to manage my music that is already managed in Spotify? Sonos is just another layer of software that has limited value added. Seems its purpose is to monitor my Sonos Move use. 

I have specific playlists created in Music in OSx (iMac). I want to access these playlists via the iOS Sonos app and play them thru Sonos speakers. (Speakers are not AirPlay compatible).How do I do this? I don’t need access to the complete Music Library on the iMac. Just specific playlists.Thank you for your support.

I am using Apple Music with Sonos and have many songs in a playlist. I would like to sort or search the songs so I can find and remove duplicate songs.If this is not available, please consider it in a future release!

It took me a long time to figure this out but when music is played on Sonos via a voice assistant command then lock screen controls and notification shade controls on Android don't show up. This happens even if you open the Sonos app and view that room. If you initiate playback selection from the Sonos controller itself it will in fact show up on the lock screen and in a notification shade. it would be great if the lock screen and notification shade controls show up regardless of where the music playback was initiated.

Hi Folks, I have been using SONOS for a number of years.  We have players in several rooms.  We use SONOS as our alarm clock. We want the same selected group of speakers to play the same radio show (so they will be in sync) when the alarm goes off.   When we set the alarm we check “Include selected Speakers” which I though meant the speakers presently selected and expected SONOS to remember but it does not.  Through the course of the day the groups change and evolve according to user needs,  At the end of the day the day the group is never the same as the one we want in the morning.  SONOS does not remember what we want, it simply plays any speakers that happen to have been left grouped with the speaker in the master bedroom.  This leads to the same scenario every morning: the alarm goes off in the master bedroom, I stumble to the kitchen in my pajamas (cursing myself for forgetting to sleep with my cell phone), I stumble around trying to find my eye glasses and then look for the cellp

If I clear a promo or suggestion once don't show it to me again. I spent a lot of money on Sonos products and don't want to be bombarded by never ending up sells.