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wrenhunter
Contributor I
December 28, 2020

Better external HDD support from Sonos in Big Sur?

  • December 28, 2020
  • 3 replies
  • 180 views

Hi

I’ve been using Sonos on my Mac for several years, with my music stored on an external drive. All was well until I updated to Catalina last year -- Sonos could not access the drive. I think this issue was well documented on this site. I tried adding every privilege recommended by Sonos stuff, never worked. So I moved my music library to the main drive on my iMac (late 2015).

Now that Big Sur is here, I wanted to check if anyone has had better luck? The external drive is a WD MyBook 2TB formatted with MacOS Extended Journaling. I checked my main drive, and I see two things: it’s formatted to AFPS, and the Music folder on it has an additional right that the WD doesn’t have:

The external drive is missing the first bit. I’m not sure if this is new in Big Sur or not.

So, I haven’t tried anything yet, but would appreciate any input from other Mac users.

Thanks,

David

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3 replies

Simon B
Simon B
Retired Sonos Staff
December 31, 2020

Hello there @wrenhunter, thanks for reaching out. Sorry to know about this issue on your HDD and on the new Big Sur update on Mac. we need to check on this further. I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps. They will request remote access to your device controller which is your Mac so that they’ll be able to check what could be causing this issue. I want to ask as well if are you still on Catalina and asking if the issue still persists with Big Sur? or you already updated to Big Sur?

Keep us posted on how it goes and we're here to answer any further questions you have.

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wrenhunterAuthor
Contributor I
January 1, 2021

Hi Simon, thanks for the reply. I have upgraded to Big Sur, but have not made any changes to Sonos or my music library yet. I have about 300 GB so it’s a bit of work to move it and/or have Sonos scan it.

 

Before I posted here, I opened a support ticket via your web form. The reply said you guys are fairly overwhelmed at the moment, and that I should post here in the meantime :)

 

If you think I should call support instead, happy to do so. Or if you think I should try the library move first, let me know likewise.

Simon B
Simon B
Retired Sonos Staff
January 1, 2021

Hi @wrenhunter, thanks for the update and the information that you provided. About your concern, It would be better to call our phone support team for further assistance and more in-depth troubleshooting steps. They will be requesting remote screen share to your Mac so that they can check some settings and give additional steps and options about this issue. 

Keep us posted on how it goes and we're here to answer any further questions you have.

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