Controllers & Music Services

I’ve been banging my head against a brick wall trying to setup a new Sonos system in my RV using two Sonos Roams.  I already have a home system (two Sonos Beams & four Sonos Ones) and have connected to a separate system at work (two Sonos Fives) so thought it would be no bother.  How wrong I was!The problem seems to be that when creating a new system when you get to the part where the speaker gets connected to the Wi-Fi network the app tells it to connect to the Wi-Fi network of the existing system, not the one you’re connected to and are trying to set it up on.  This happened to me on both Android and iOS and using the same account as my home system and with a new account I setup fresh.I finally found a way round it by using a spare device that had a fresh install of Sonos that hadn’t connected to any other Sonos system before.  But that took a while as the first two device I tried were too old and the OS wasn’t supported (iOS 12 and Android 7).  So after two days of trying I fina

Hi, https://radio.co/blog/add-radio-stations-to-sonosTrying to add this https://worldradiomap.com/us-ca/play/ksjo-hd2_live following the above link. Unable to map the instructions to what I see on iPhone App.Anyone able to do the above steps successfully , please share the steps.Thanks for checking

Hey Sonos support, please note that the string table for PowerApp has invalid xml in it. Specifically this:<?xml version="1.0" encoding="UTF-8"?><!--rev numbers are to be ignored, and should not be used.--><stringtables xmlns="http://sonos.com/sonosapi"><stringtable rev="1" xml:lang="en-US">    <string stringId="ServicePromo">PowerApp - Unlimited Music & Video</string>    <string stringId="Button_Register">Sign up For PowerApp</string>    <string stringId="Button_Login">I already have an account</string>    <string stringId="Error5Message">Access token not found, retry</string></stringtable><stringtable rev="1" xml:lang="da-DK">    <string stringId="ServicePromo">PowerApp - Unlimited Music & Video</string>    <string stringId="Button_Register">Sign up For PowerApp</string>    <string stringId="Button_Login">I already have an account</string>    <string stri

Hi Community,since years there is no way to play songs form a local mp3 library and simultaneously show the lyrics that are saved in the mp3 metadata. There are several threads in this forum where this missing feature has been discussed but never has been solved by Sonos.I wonder why this simple feature isn’t implemented until today. Listen to your favourite song and reading the lyrics could be very helpful for all non native english speaking customers.I don’t talk about lyrics from other music services like Spotify. Just simple display the lyrics from mp3 metadata - like title and cover. Maybe there’s a chance that you mark this as a new request.Thanks, Markus.

I want to have pre-named groups like “Upstairs”, “Downstairs”, “Whole house” etc. Coming from Google Chromecast, I really miss this feature.

Now that Spotify issue has been resolved, I have a question for Amazon Music users. I use to pay $10 for Amazon Music along with $10 for Spotify until I dropped Amazon for Spotify. Back in April I joined Amazon Prime & paying monthly for now. My understanding is that joining Amazon Prime gives me access to Amazon Video & Amazon Music. I installed the Amazon Music on my Sonos app so I could access the music while listening Sonos. When I select the band/artist it goes into shuffle mode. I cannot access the album in song order. Even if I were  to go to Amazon Music app & Airplay it to Sonos app it tells me I’m in shuffle mode and if I want to listen to the whole album in order I would have to sign up for their upgrade? I don’t want to pay extra to use Amazon Music if I already have Prime.

In order to keep the guest network separate from the Sonos network, does connecting a boost solve the problem?

I store my music on a micro SD card in MP3 format that is within my phone. Until today I have been able to open the Sonos app and within browse, select the "on this mobile device" option which then opens the micro SD folder and enables me to play my music through my 4 Sonos Play:1 speakers. Today, the "on this mobile device" option does not come up, so I am unable to access and play my music. I have changed nothing. Subsequently I have done an update, restarted my phone several times and restarted the Sonos system several times, but it's still not showing. Can anyone shed any light on this and help me get my music playing on my Sonos speakers again? I'm very frustrated! Thank you!

So quick question and maybe redundant but when listening to Apple Music do you get better quality of sound if you pull a song from the Sonos app or the Apple Music app and Airplay? I can’t tell much difference but thought I would ask. 

Is anyone experiencing issues with crossfading on playlists. Random songs will play for around 10 seconds and then skip to next song. This happens in different rooms when using either Macbook or IPhone. Streaming service is spotify.If so is there a fix or do I need to wait for a bug fix update ?

A little background - my wife and I are retired and full-time RVers. I am also a former part-time musician with a decent ear. Since I can’t have my transmission line speakers, big amps, and Squeezebox system in the RV, I’m adopting newer technology. I have just swapped out our Polk Audio soundbar and sub with a Sonos Beam (Sub Mini to arrive in two days… but don’t tell my wife). I have uploaded a bunch of music to YouTube Music and have set up the music library on my laptop to play on the Sonos (both methods sound SO much better than blue tooth to the old sound bar!). The problems are these: 1) we are stationary right now with 200+ MBps broadband for internet. When we are on the road, we rely on a 4G MiFi hotspot for connectivity and speeds depend on whatever tower is available. Thus, when traveling, streaming from the laptop will be the most reliable approach - but I don’t want to leave the laptop running 24/7 to do that. My beef with YT Music is that the interface is 19th century and

I can’t see the Amazon created playlists on my Sonos app. Not the playlists you personally create - the ones that Amazon’s create. I can see them on my Amazon Music app but not on my Sonia app. anyone else having this issue? They used to be there   

Hello, I tried many times to add the Soundcloud account with no success. After the message 'Soundcloud is now set up on Sonos' and the invitation to go back to the Sonos app, the latter actually informs me that there is a 'connection error - there was a problem adding the soundcloud account'. For info, I was able to add the Spotify account. The discussion in other threads did not help unfortunately.

I have this issue on one phone. it struggles to find the rooms, when it does find the rooms it then won't connect. All other devices my partners iPhone, iPads, computers work fine.But this is the thing….this problem only applies to my iPhones going back over 3 maybe 4 handsets so is it something to do with the software passing onto each new handset when I do the changeover?Help. Very annoying. Current handset is iPhone 13.Thank you

I am unable to see Tidal under the Services list when I try to add Music Services. I live in UAE and Tidal is available in the country. My Connect and Sonos app are updated to the latest versions. What could be the issue ?

Every app I have tried to play podcasts from through Sonos Immediately goes back to 1x speed once connected to my Sonos speakers. I don’t want to have to return my Sonos if I don’t have to, Is there any solution for this? I am currently using my $2k+ sound system only half the time because I can’t listen to podcasts or Audible at faster than 1x speed. This is not just a nice to have feature, but something one would assume the system can do before buying. 

Please add local music libraries to the new search.And please commit to keeping the ability to listen to our own music libraries in future.Like many other Sonos users, I have a lot of music which is not available on any streaming service. I want to be able to keep listening to it.(Right now, both new search and classic search are functionally ‘broken’ for me. New search doesn’t include my music library and classic search no longer includes Spotify. What I like about Sonos is the ability to use both - and now I can’t.)

Hey,  I have found all Music Services have disappeared overnight, apart from Last.FM.  Search is blank, too.  I tried to connect to the Spotify App on my phone but the device will not. I have followed the online support guidance including resetting app etc., but nothing.  Has anyone else seen this? 

What tagging/configuration is required to get Compilation Albums to display the artist in the tracklist?Controller version iPhone current as of Aug-17-2023Already tried numerous adding/removing/alternate tags:Currently using previous suggestions:ALBUMARTIST=VariousCompilation=1 or yesremoved Album Artistwith and removed Discwith and removed TrackPlenty of 9 year old articles and KBs that simply do not work.Also, is this issue a per device (mine is iPhone), per file format (FLAC and MP3), per library server (plain old SMB NAS) issue ? Huge fan of my Play 5’s but the S1 and S2 software is (let’s face it) not great. 

I revised things recently when my old computer died, which we used as a local server, including a Music folder that we accessed via SONOS. When we got a new computer, we canned the server idea and placed all our files, including our music folder, onto Microsoft OneDrive. Is it possible to stream from OneDrive? What about some other online repository? Or must it be local?  

This would likely apply only to the UK … unless you use a vpn to get BBC Sounds on Sonos.  Currently in the USA you can listen to the BBC Radio stations via TuneIn.And not sure that BBC Sounds in the UK on Sonos uses Shoutcast…. but thought i would post it for general informationI heard the announcement today after a news program. the link below is on the BBC website https://www.bbc.co.uk/sounds/help/questions/recent-changes-to-bbc-sounds/shoutcast-closure The BBC uses several streaming technologies to deliver BBC Sounds. If you are hearing a message informing of this change, you are listening using Shoutcast. The BBC will stop supporting Shoutcast by mid-2023. Why are we making these changes? Shoutcast is an older streaming technology and many connected radio devices in the UK no longer use it. Ending support for Shoutcast will enable us to focus on the two most popular technologies currently used – HLS and DASH. As well as delivering better value, it will allow us to understand more

If playing from Amazon the queue is no longer in use. I can load the queue from Apple music, but cannot find a way to play that queue and stop Amazon….

Trying to search on mixcloud or as users on Sonos search but nothing found, is the service down?

There seems to be no possibility to remove the Sonos Radio music service. To my knowledge, this is the only music service that cannot be removed (or disabled, both would do well) I want to remove the Sonos Radio service, because it gets in the way when searching for a radio station. I do not want to use Sonos Radio, because Sonos Radio does not meet my requirements of an internet radio player, which is: play radio station from my region.  When using Sonos Radio to stream the VRT radio streams (Flemish broadcasting in Belgium), the stream does only start after 15 seconds. And half of the time, it is the wrong stream (playing “de tijdloze” instead of “VRT Radio 1 Classics”.  This i s a known problem to Sonos, according to the VRT website: https://www.vrt.be/nl/aanbod/kijk-en-luister/radio-luisteren/streamingslinks-radio/ (Dutch). But Sonos fails to update their services.  As suggested by that website, I’m now using Radioplayer, which starts the stream in 2 seconds and it plays the correc

In process of upgrading to S2 and wonder if playlists can be moved or imported? My Sonos playlists do not appear on desktop (Windows) or iPhone S2 apps. Looking on here I see that they are supposed to migrate, so this appears to be a fault.  All playlists are still visible and working in S1 app. Music is stored in iTunes folder on NAS and playlists comprise tracks that are physically present on disk. I have seen there is a third party app that lets playlists be played between S1 and S2 systems but I plan to eliminate S1 devices from the network.