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BC and Vader
Contributor I
November 28, 2021

Music Library doesnt index

  • November 28, 2021
  • 16 replies
  • 1277 views

The other day I noticed all of my music was gone from my library, I confirmed the path to the files is still loaded.  I hit update music library now and indexing flashes and goes away.nothing is added to the library.  I know the file permissions are set correctly because the last play list still plays the songs from the folder.  The music folder is on the hard drive of the same WIN10 PC I am trying to update from.

 

I sent a diagnostics report “Your confirmation number is: 812575149.”

 

Please help!

Thanks,

John

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16 replies

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ratty
ratty
December 14, 2021

All critical/important and recommended updates? Which version of Windows? 

BC and VaderAuthor
Contributor I
December 14, 2021

Windows 10, version 21H2

 

All critical and cumulative patches installed.

 

I have been playing with copy folders to various places and they will work at first, but then on a second music library update they go away.  It feels like the index file is corrupted so it will show a new song and then if you delete the folder and add it back it wont add it back because it thinks its in the index.  SONOS tech support said my index was quite large even though nothing shows up to me and the last queue plays the songs just fine.  That doesn't sound like a sharing permission issue to me.

BC and VaderAuthor
Contributor I
January 4, 2022

Any other ideas on how to rebuild a possibly curupted music index other than a full factory reset on all of the devices?

Its been a month with no ability to add new music, please help!!!!

Stanley_4
Stanley_4
Grand Maestro
January 4, 2022

A factory reset rarely fixes anything, often it makes them worse.

See the official Sonos guidance that tells you to save that for when told to by Sonos Support.

kevinboardley
Enthusiast I
February 19, 2023

Did this ever get resolved?  I have ahd the same probolem for the pasy year but it is slightly different, fro now anyway.  For a while I have had to click on ‘update music library’twice before it woudl actually index.  Today it was three times.  Ominous maybe….

kevinboardley
Enthusiast I
September 7, 2023

Just gone into controller to update and this time it won’t work, not even on 2nd or 3rd attempt.  Sonos, any ideas on this?

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