Controllers & Music Services

Hi, I have a Deezer Family Premium account but I can no longer select which account of the family I want to use. It only shows me the main one while some time ago choosing which Deezer user account to use was possible. Any idea why this is happening?

How do I add an app to Sonos that's not listed among the available choices?  I want to add Podcast Addict so I can play my podcasts on Sonos.

I don’t if this is just me, but my font has changed on the apple iTunes on my Sonos app. Also the alphabet isn’t displayed on the side of my artists column anymore. I’ve check if I need to update & everything is current. Has this happened to anyone else? June 2022

I’ve got hundredes of Cd’s stored on my PC. However we rarely listen to them anymore as we use Sonos and Spotify.  Does anyone know how I can import it all as a playlist or just as artists? I don’t want to physically upload all the data, just have the Artist Names etc imported to my artists so I can play the music. 

It is really annoying that TuneIn plays adds when opening a radio station in Sonos. Now they even play ads during a piece of nice music.How can we avoid this, is there a work around. Or should there be a possibility to pay for add free radio (thinking about it that the radio stations i listen to als play there own ads) any advice?

I’m moving from House A to House B, taking House A’s Sonos speakers with me and planning to add them to House B’s existing Sonos system:- House A is my house and my Sonos system;- House B is my partner’s house and her Sonos system (mine really, but set up under her credentials, unlike in House A)- The end result is we want all speakers working at House B in a single system. Both House A & B’s Sonos systems are currently fully WiFi (ie. no wired connections, no Sonosnet connections).- NB A slight complication, perhaps, is that while House A is on S2, the destination system is on S1 as it still contains an old Play:5. As part of this move process, that old Play:5 will be removed and so it will be possible to update House B’s system to S2. It’s not clear to me that the instructions in: https://support.sonos.com/s/article/1061?language=en_US  cover this scenario… 1. How do I go about achieving the above?2. And importantly, do I need to do anything to “prepare” House A’s speakers pre-mo

Was there another update last night?  My 8 am alarm started, but no music in Office.  Checked the app, Office had been ungrouped.  This happens every time there’s an update.

I am about to purchase a new iPhone 13 pro.  At the moment I am using my Sonos app on an iPhone XR.  The app is the latest 2 version and my speaker is the Sonos 1 (2nd generation).  Will Sonos automatically work when I transfer app to new phone or will I have to do anything in settings?  Your help is much appreciated.

I am about to purchase a new iPhone 13 pro.  Have been using latest version of Sonos app on iPhone XR.  My smart speaker is Sonos 1, 2nd generation.  How do I get Sonos to work using new phone?  Will it work automatically when I transfer app over or will I have to change any settings?  Your help would be much appreciated.

Hi there, I’ve just added the Radioplayer service. I am in Germany and Radioplayer is only listing German Radio stations. Afaik, Radioplayer is also available in other countries.Why can’t I select a French or British radio station in Germany ??? I know that I can do that with TuneIn, but TuneIn is playing ads when I start streaming a radio station, so I want to stop using their service if there is an alternative. Thanks in advance!Oliver 

I am in Italian living in Russia. Currently I am unable to use your products because you disable the Russian music services. Although I am not sure this method is effective, I understand your marketing attempt at the expense of you clients to stop the War. Anyway, since I have nothing to do with war and since I cant use your product - will it be possible for you to reimburse me?  PS: By the way if I move back to Italy and Italy get involved with NATO in an senseless war like it did in Iraq, Libia, Serbia, Afganistan - are you going to disable the music service also there?

I want to listen to all the episodes of a series in BBC Sounds, but can’t find a way of displaying the available episodes or selecting the ones I want.  When I select BBC Sounds | Categories | etc, it just gives me one episode and, if I select that, I can’t find a way to choose others.And if I switch to ‘Show in Sounds’ it plays it through my phone rather than my Sonos Port.Can anyone help?Thanks.

The Sonos S2 App has a connection to the Sonos-System, but not to the internet, so an update of the controller is not possible, a connection to spotify or TuneIn within the controller is not possible etc.Used system: macOS 12.4Used Sonos S2 App: Vers. 14.8Has anyone an idea how to solve this issue?

I honestly feel like I'm at wits end with the Sonos app. Opening the app is always a flip of the coin. Will the app find my system, or will I see the dreaded "Unable to connect to Sonos. Let's fix it" error message? My current setup is Beam and 2 x One SL's, controller app on an iPhone 12 Pro and iPad Pro 2020, as well as a partner using an Android phone.Things I've tried:* Complete system on wifi vs Beam wired by ethernet and One SL's on wifi.* Numerous resets of the modem router and the speakers* Setting static IP addresses for the speakers* Creating port-forwarding rules for the speakers on my modem router to bypass the firewall* Turning off band-steering on the modem* Setting non-competing wireless channels for the router and for the Sonos system.* Uninstalling and reinstalling the Sonos app* Submitting diagnostics and chatting with Sonos support (which suggested the wireless channel change for the Sonos. I did this, it woked fine for 30 minutes, then back to the same). I'm yet to

Think it’s since the last one or two updates but in my case on iPhone & iPad bottom icon bar changes to white with black icons and chosen icon goes blank when selected.  Bottom icon bar should usually be black with white icons. Only occurs when now playing is not displayed. When now playing screen is displayed, everything is as normal. Tried old iOS version of the Sonos app and issue is not present. Tried deleting and redownloading app but makes no difference. 

We have a favourite lullaby playlist on spotify that plays in the children’s bedrooms that is added to the sonos favourites. I also have a spotify family account with 4 accounts added to spotify.The childrens playlist is usually started each evening by physically pressing play on the speaker. When this is done occasionally it will default back to my own spotify account (one of the four), preventing me from using that on another group or within the spotify application itself. When this happens I cannot seem to change which account the childrens playlist plays from. I’ve tried from their group/zone stopping the playlist, changing the account on the spotify music source, and then choosing the playlist from the sonos favourites to no avail. I have also stopped the playlist, changed the account on the spotify music source, and then played something random from within the spotify source before going back to select their playlist from the sonos favourites. But in all cases it just seems to de

Wasn’t sure of this, but was curious what other field techs & installers have found?Thanks!

Hi. I must have changed a setting from within the Sonos app as when I play music from Amazon I no longer get an indication of whether I am playing a HD, Ultra HD or Dolby Atmos track which is annoying to say the least! At the time of me taking my screenshot (below), I was actually playing music but the Living Room section still shows a reference to the TV.  Any help would be most appreciated 🙏 

Recently the behavior when scrolling in the desktop controller for Mac has been very frustrating. The menu keeps reverting to prior menu when scrolling.Example, when you search an artist, and then begin to scroll through their albums, the controller reverts back to previous menu listing the artists. It is almost impossible to scroll down unless you go very slowly without this behavior happening. This behavior is occurring on multiple laptops in our household using desktop controller. Anyone else with this issue? System info: Sonos Controller for Mac, Version: 14.8, Sonos OS: S2 

Hello,We are going to have a party and many people have access to our wifi. Can I protect the Sonos app with a password or something so no one can tamper with the playlist and other things?

Hi, I am returning a Roam speaker to Sonos as it’s within the return window, and have factory re-set it. It still shows as ‘offline’ in the app though but it does not show up as an item under the ‘About my system’ list. I phoned Sonos and they had me re-set the app - it was still there.They had me re-set the app, then log in to a new account (using my normal details mind you - separate household?), then add the Roam to that account which I managed to do while on the phone to Sonos. Then the guy said it should be ok so we ended the call. So then I factory re-set the Roam again and re-set the app again and logged into my normal account/household (which the Sonos guy told me to do) and the bloody thing is still there.Will this thing just disappear of it’s own accord at some point? I will try re-booting my router later today but can’t right now as I’m working at home.

Not sure if this is related to the SVC updates performed on my voice enabled speakers over the last 24 hours, but now when I access any speaker on my Sonosnet network via “ip-address:1400/support/review”, any voice-enabled speakers on the network that are currently playing cut out for approx 10-15 seconds before resuming.i.e. Any Sonos Ones that are playing (across multiple rooms) cut out, including the primary “wired” Sonos One (to enable Sonosnet), but my Play-5 Gen 2’s keep playing. Changing the IP address in the URL to another speaker makes no difference.Not a big deal, just wondering in anyone else is seeing this behavior.Just in case Sonos are interested…Diagnostic # : 1093743148For this diagnostic the wired Sonos One in the Office was playing and I accessed the URL from a wired PC also in the office using the IP address of one of my Play-5’s in the URL. The Office Sonos One stopped playing for 15 seconds before resuming. Ross.

I’m surprised that there is a gap in the Metal/Hard Rock category.  There are several metal stations based on year groups, but where is the Hard Rock?  New Lords of Metal plays a lot of great new metal but no hard rock?  So, where is the new hard rock?  It’s not even in the Rock category either?   It’s so funny, there’s multiple obscure channels playing the same death metal, but where’s the Five Finger Death Punch, Avenged Sevenfold, Halestorm, Black Label Society, Rob Zombie …  

Hi,I’ve seen topics about this issue but these are rather old. I don’t know if the fix that was developed is still applicable or that it’s already merged with later general updates.So the issue is that, after my Sonos speaker has been playing music for a while (from Spotify, Stingray, whatever), it starts repeating a track continuously. When it starts repeating, the controller shows track info that it is supposed to be playing, but instead it plays this track over and over.To stop this I have to switch to another channel.Is this still being under development and is there a fix for this issue?I’ve generated a diagnostics report, the number is 1028674601.

I only found year+ old threads on this topic. Is this a feature Sonos plans on implementing? YTM has a great new music suggestion algorithm but it's useless if I can't feed the like from Sonos back to YTM. Help!