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SarahN
SarahN
Local Superstar
May 30, 2022
Answered

Reset, soon to be returned speaker, still showing 'offline' in app

  • May 30, 2022
  • 13 replies
  • 995 views

Hi, 

I am returning a Roam speaker to Sonos as it’s within the return window, and have factory re-set it. It still shows as ‘offline’ in the app though but it does not show up as an item under the ‘About my system’ list. 

I phoned Sonos and they had me re-set the app - it was still there.

They had me re-set the app, then log in to a new account (using my normal details mind you - separate household?), then add the Roam to that account which I managed to do while on the phone to Sonos. Then the guy said it should be ok so we ended the call. So then I factory re-set the Roam again and re-set the app again and logged into my normal account/household (which the Sonos guy told me to do) and the bloody thing is still there.

Will this thing just disappear of it’s own accord at some point? I will try re-booting my router later today but can’t right now as I’m working at home.

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Best answer by Ken_Griffiths

Yes, usually after a period of 72 hours of last use, it should disappear from your system, or you can reboot all your Sonos devices with a network reboot and that will cause it to disappear too.

13 replies

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ratty
ratty
May 30, 2022

Couple of points:

Registering the Roam to a different account simply moves it off your main Sonos account. It sounds like the support tech was mistaken on that issue.

A router reboot will have no effect. Restarting all the Sonos devices might exorcise the Roam’s ghost, since they’re the ones with the residual image, but I’d just leave it to go away on its own.

    SarahN
    SarahNAuthor
    Local Superstar
    May 30, 2022

    @ratty - fair enough.

     

    Think I will just leave it go away on it’s own and I have loads of other speakers and cannot be bothered to restart them all lol.

    Can you have too many Sonos speakers? 🤔 😆
    SarahN
    SarahNAuthor
    Local Superstar
    June 2, 2022

    I’m happy to report that as of today, the soon to be returned Roam (currently on route via UPS), is now off my system.

    I’m happy that it looks so much tidier on the app now, without the ‘Offline’ item in the system list.

     

    Can you have too many Sonos speakers? 🤔 😆
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