Controllers & Music Services

I have a Playbar, sub, and two Play 1s. They are missing from my system. The Playbar is connected to my Roku TV. The Playbar and Sub play through the TV and when I press the play button on either one of the Play 1s they play as synced with the Playbar and sub. I have tried the recommended process for missing products and have not been successful. Any help would be greatly appreciated.

So I am listening to spotify with the tv on or off and I cannot control the volume with IR remote.This can’t be how its designed???I mean my guests do not have the app installed. and the buttons are not obvious way to control a sound bars sound.  

When will boomplay be included in Sonos?

Please enable Google casting - in particular for YTmusic.The Sonos app is not good enough for this - most features from the YTmusic-app are missing. 

Hi,I have set up my Sonos Arc and set up ran smoothly, however when I switch TV or Music off, the Sonos Ark disappear of the app and I need to reboot the ARC to be visible on the APP again, if TV or music is on it seems fine only when we switch TV off and switch on later does it disappear. Please advise if someone has similar problem and how to resolve. Thank you  

Hi , after waiting for what seemed ages for Sonos to fix the sub issue I was really happy after installing 14.18 as my Sub came back to life and the system sounded great again until today that is after running Trueplay and now it's back to where it was before and very frustrating as nothing I try fixes it , I ran Trueplay on an old ipad and it got me to update first which then said 14.18.1 but on my phone app its 14.18 .....has anyone got any ideas before I spend an hour on the phone to Sonos getting know where......

Just updated to 14.18 and now I see there is a dot under each room. I don't think it was there before. At least I don't remember. What does this mean?   

Who knows exactly what the grey dots are under each named room that were not there before 14.18 update..so many people asking on fb and no one knows ..everyonejust throwing out guesses. 

I have a play:1 that runs all day, then when i press the play/pause button it will stop. Then if i press play a few ours later nothing happens, then i go to the app and when the button it press it comes up with “Unable to Connect” i then have to load up the app and press play through there. 

Hi,since the last software update Sonos is not stopping anymore. If I press stop on iOS or Mac software, it pauses for a second but then reconnects and plays again. Same with hardware button.Experienced on Play:1, One, ROAM and Beam. And with Sirius XM or TuneIn Radio stream. Did not test with other speakers or streaming sources.Only way to fix it is mute volume or remove/ungroup speaker. 

Since latest Windows app update, my PC running Windows 11 can not control volume on any of my Sonos speakers.   Off-on and station selection are OK.

I’ve been struggling with this issue for several days. Speakers in our system have been appearing and disappearing from the iOS app on my iPhone 14. At first, it was one specific Play:1 that kept disappearing from the iOS app. I noticed that if I manually started it (by pressing the play button on top of the unit), it would appear shortly afterwards in the iOS app and I could control it in there. As of the last 24 hours, the issue has worsened; now my iOS app will often say it can’t find the Sonos network at all. Sometimes it will find it, letting me browse my speakers… and then abruptly lose connectivity to all speakers! I notice that the Sonos app on my Windows PC doesn’t have this problem. Interestingly, if I start music on one speaker from Windows, that speaker will then show-up in my iOS app, almost like the speaker has woken-up.My wifi network has not changed any time recently. My iPhone and Sonos are on the same wifi network; the signal is clear and consistent. No other devices

I have the gen3 sub and the Arc set up on S2 for theatre. Sounds great!  how hard is it to set up a separate setup on S1 to run all my older non compatible speakers for music only?  3 play 11 play 3 1 play 51 sound bar  

Does anyone know what the new dots in the System tab signify? There is nothing mentioned in the release notes. 

Has anyone tested the sub with trueplay after the 14.18 update? Is it fixed or still an issue? 

I can log into Sonos via website, when using the IOS app I get wrong password or email message.  How to fix this? I have 2 new Ports on a new eero wifi/network.  Both are hardwired.  eero APP shows both connected to network. Port 1 has solid white light, I can AirPlay to this one.  I can not log into it or see it on the network via app to add features.  I get a message that both app and port need to be on same network, I only have 1 network.  How to fix? Port 2, status light flashes: 4 short white 1 long red 1 short white 1 long amber 1 long green Then repeats.  I have tried all resets I can find via web with no luck.  How do I fix?  

Can you shuffle stations?

A podcast I have listened to on Stitcher via Sonos for some time has just moved to be on Spotify only. Now searching via Sonos app for this does not find the podcast. When I search in Spotify app, it is there and I can play on my iPhone but when I try to switch playback to Sonos device, get error message for all Sonos devices “can’t play this right now”. This seems to affect only podcasts rather than playlist or artist searches. Am I correct in assuming that Spotify podcasts can be played via Sonos ? This seems odd if true. Any ideas welcome. Thanks

I am a very happy and loyal sonos customer, (I am using a translator I hope you will understand my thoughts) surely there have been some requests in the past but I would like to ask the technical department 2 things .. 1) from the sonos app why don't you put a sound bar center channel equalizer?2) or create a free system in the sense that I use my play3 as left and right channel and arc only as center channel

Tonight I hit the “Party Mode”.  I will not get specific but there is a Sonos speaker all over the house.  Except in the pool.  Next to the pool yes.After saying hello to the neighbours and them something something, TURN IT DOWN!..  I decided to go to my headphones.  Exit Sonos app and back to…. another app.  I have read all the posts and the people saying that the app is a control centre, not sure for who, NASA or maybe SpaceX > “Starman Man”..  I just need to ask why?  If I have Sonos speakers I use your app.  If I had another companies speakers why would I open Sonos?  Why can I not just use the same app for all of my music?  My subscription is not with Sonos.  Your blocking of local playback does nothing for your brand.  It just makes me ask if I should look at Apple or Amazon.  Their sound is not as good of course but sometimes I just want to listed to music.  Yesterday via my Sonos speaker.  Today via my headphones.

Thought this was a feagure of s2. 

Hello from France,When you put the soundbar at the front, all works well.When you put the soundbar at the back, the L/R audio are inverted.Is there any feature to revert the audio channel for a entire room ?If not, how to ask for a new feature ? This could be useful.Best regards,  

Hi, I’ve got a Beam Gen 2, sub mini & 2 One SL’s as surrounds. They’re working & sounding great. But on the S2 app under the Surround Audio setting page,the Surround Distance categories are not activated and no adjustments can be made. Have I done something wrong in the setup or has this category not activated for some reason.thanks, Mike.

I currently have following setup:Playbase, Sub, 2x Play 3 for movie and music. All speakers combined to a surround set.I want to change the old play 3 with new 2 x Sonos Five for better sound for music. And I want to use these speaker as well as surround speakers in the rear of the room.That means all Speakers (Playbase, Sub and Sonos Five as Sourround Set.The Sonos Five can play Ultra HD streamed from Amazon.Does I will have also this quality when I use the Speaker together with the other speakers? Or need I separat the Sonos Five from the other to get the full resolution.    

sorry for my poor english since end of september, tracks i have listened from youtube music on Sonos doesn’t appear in my Youtube history on other apparels ( PC or phone)any idea?KR