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johncerq
Contributor I
Oct 26, 2022 4:00 PM UTC
Answered

Missing Products

I have a Playbar, sub, and two Play 1s. They are missing from my system. The Playbar is connected to my Roku TV. The Playbar and Sub play through the TV and when I press the play button on either one of the Play 1s they play as synced with the Playbar and sub. I have tried the recommended process for missing products and have not been successful. Any help would be greatly appreciated.

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Ken_Griffiths
Ken_GriffithsAnswer
Oct 26, 2022 4:13 PM UTC

This could be a number of things. It sounds like all the Sonos devices might be setup on your network correctly, but your mobile/controller is just not able to ’discover’ them.

  • Are you using any security software vpn/firewall on the mobile? 
  • Is your mobile connected to the router and the correct WiFi signal and not a guest network, or different wireless access point operating, on a different subnet or channel etc?
  • Can you ping/find your devices on the Subnet from your mobile?
  • What happens if you wire the Sonos HT master speaker, or a separate (standalone) Sonos speaker to your router (not a surround or Sub)?
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1 reply

Ken_Griffiths
Ken_GriffithsAnswer
Oct 26, 2022 4:13 PM UTC

This could be a number of things. It sounds like all the Sonos devices might be setup on your network correctly, but your mobile/controller is just not able to ’discover’ them.

  • Are you using any security software vpn/firewall on the mobile? 
  • Is your mobile connected to the router and the correct WiFi signal and not a guest network, or different wireless access point operating, on a different subnet or channel etc?
  • Can you ping/find your devices on the Subnet from your mobile?
  • What happens if you wire the Sonos HT master speaker, or a separate (standalone) Sonos speaker to your router (not a surround or Sub)?
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