Controllers & Music Services

Hi, I have an older Sonos Connect that I have used for years to integrate my home audio AV receiver into the Sonos ecosystem so I can enjoy audio through my primary home theatre system. I have the Sonos Connect plugged into CD-R input on my Yamaha receiver. It all works well when I am using a streaming service like Pandora or Amazon Music. What I can’t figure out is how to integrate my CD player from the home theater system into the Sonos ecosystem. If I were to plug the Connect into the back of the CD player (which I actually cannot since this is occupied via line out to the receiver) I would lose the receiver’s usage as the primary sound source for this area.  I know I am missing something here. Am I running a line out from the Connect to something? Thanks in advice for any suggestions. Regards, Michael

If I add a Boost to my (S1 SonosNet mesh) system that uses a Bridge: Will the Boost increase signal range so that my CR-200 won’t struggle to find the signal.   If so, how do I use the Boost?  Do I have my system “find” it and then I just plug it in midway between the Bridge and where I use the CR-200?Thanks in advance for your help.

Good Morning Sonos Community, We have a number of Sonos devices being installed into a corporate environment - is there any way of having an Admin override on the APP for master control Cheers

I have a number of devices in my house (Arc, Beam, Amps, Ones,...). Some are in my living room, dining room, TV room, each kid’s rooms, gym, patio,… I would like to limit the ability of kid 1 to connect to device in kid 2’s room (accidental or on purpose). Basically I would like to give my kid 1 access to sonos in their room and TV room. Kid 2 to sonos in their room and TV room. For me and wife I would like unlimited access to all sonos devices including Kid1 and Kid2 room systems. I don’t see this ability in the sonos app. I can’t believe that sonos has not invested some resources in to this feature. How can customers put in a feature request?

Subject line pretty much sums it up. Trueplay “loses” speaker. They’re all there making noises.  Arc, sub + 2 play:3’s.  i know this subject has been addressed before, but the Sonos ppl shut it down before useful advice appears. (Why do they do that? Just leave it open until the problem is solved.) 

As title. Can login on the web version (hence i can write this question!), but can’t login to use my Andriod app. I have reset the password multiple times, have uninstalled the app, have reset the app, have tried to set up a new account… None of these things worked.   Help please! Many thanks 

The Sonos app seems to have been updated and has put Sonos radio at the top of my search results instead of Spotify. How can I revert back or better still remove the Sonos radio all together?

Hi, I’ve been experiencing a bug on my Sonos One players recently.I’ll select a song that I want to play using the Sonos controller app and then select the repeat song button (tapping the repeat button twice so that the icon with the 2 arrows and the ‘1’ inside the circle appears). The song will play normally during the first playthrough, but after that, the song always skips after the first 19 seconds (this is very consistent). Sometimes an error will display in the Sonos app about an unsupported encoding, sometimes nothing shows up.I’ve used both the iOS app and the macOS app and get the same results. FWIW, the song is this one from Spotify.My workaround is to create a playlist with at least 2 songs and then have that playlist play on repeat, which for whatever reason seems to stop the bug from happening.Any help would be appreciated. If nothing else, I just want to make sure the Sonos team sees this bug report. Thanks!

Future request.I would like the option to lock the entire groups volume, so that adjusting the volume on any grouped speaker would adjust the volume for the entire group. This would work in the same way as the master volume in the app does. As far as I know, this is not possible now?

Has anyone noticed that when you choose 'All Artist Tracks' from Amazon Music it only shows the first Album in the library, rather than all of them?

Where can I find the configuration for setting the default volumelevel?  

I know the repeat flag stays on for a playlist between usages of the Sonos system, however when I switch to a new playlist, the repeat flag switches off.  How do I globally set Sonos so that it repeats my playlists by default? 

My High Sierra Mac Pro crashes every time when it attempts to update from 11.5, could that be because the latest version does not work on High Sierra?Astounding that Sonos does not seem to provide basic info like this on their site.

I know you add/authorize Amazon Music as service, but can Sonos differentiate, and or prioritize playing downloaded songs from you Amazon Music library? (My theoretical scenario is if your internet connection speed is slow, can you play your downloaded Ultra HD Amazon Music without buffering or loading?)

I got an email saying Sonos added two new stations.  When I try to find them I get nothing.  I can find them on the website as well.Here is a link to them: https://radio.sonos.com/stations/forest-sounds    https://radio.sonos.com/stations/ocean-sounds I restarted the app, reauthorized the sonos radio channel etc, no new updates. I use sonos rain all the time but would like to try out others,  thanks

Any time I adjust something ...volume, change stations  ...any interactive change to the app on the mac, then minimize the app. After about 15-30 seconds it pops up again. How can I stop this?  Thanks,  JA

Hello, how to know if i listen a music in 24 bit or not? No display available on Sonos app? Any ways to force it?I force the 24 bit/48 khz on PC with spotify app and sound quality is just incredible! Thanks! 

I tried pairing my PC keyboard to my Kindle Fire HD8 which I primarily use as a sonos controller at my desk.I was able to type in the search bar and use the volume controls on the keyboard. I was wondering if there are shortcuts that will allow me to search, and select from search results? This would be amazing if possible.

Some icons for the radio stations in "My Sonos" are blank.When I play a station with a blabk icon, the correct icon appears in the darkened bar at the bottom of the screen. So I presume the icon is available.Refreshing the app’s cache doesn’t help. How can I get the missing icons?(Background info: Android app, version 14.20.1, Dec 2022)

we’ve moved from Spotify to Apple Music. It’s a shame the Sonos implementation of Apple Music is lacking this feature over Spotify.  we listen to the discovery and new for you playlists and would love to tap to add to a playlist.  It was talked about 6 years ago….Any updates?

My Amazon Prime Music just stopped working.  Had been working for several years.  The account is not authorized.  I’ve tried to reauthorize, and seems to complete but it is not ‘authorized’ when finished.  Have tried deleting Amazon Music from ‘Music and Services’ and then re-adding it and seems to complete fine.  But then it is not authorized. Any suggestions?

Hi all for BBC Sounds to be available as a music source, is it sufficient to have a UK based account or do you need to be connected to a UK /VPN server.   many thanks  

My Sonos S1 goes offline a lot. Even when wifi still working fine.  But the worst thing about it is that if I’m listening to an audio file on Audible, for instance, when Sonos goes back online the book goes all the way back to the very BEGINNING of the book. It’s infuriating. Especially as there is no way to know where you were which makes you manually search for it.  Anyone else experienced this before? Thank you so much in advance! kind regards,  

Hi,I am having a setup of multiple sonos speakers (livingroom: arc with sub and two ones, bathroom: one, bedroom: two symfonisk, outdoor: move, ...) Everything was fully functional regarding spotify until one month ago.Now super weird behavior - livingroom, mancave etc works super well with spotify both via spotify app on my phone as well as via sonos app Selected rooms / speakers do not connect at all to spotify If I group speakers and start with the ones working e.g. livingroom and connect them to spotify and then linking in the non working speakers step by step - they all playNo change in router software, router rebooted, hard resetted speakers, setup system completely new, wired and wireless, carried the speakers around in my flat in case of wifi coverage - it seems that some speakers are just completely broken regarding spotify, others functioning.Btw - broken speakers can play anything else via the network (from internal server, from tune-in etc.)Any ideas? Thanks

How do I clear all the paused stations on each player?I was woken in the night by one speaker suddenly deciding to un pause.